DJI12 reviews
This score is based on 12 genuine reviews submitted via US-Reviews since 2026.
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refuse the shipment at the door, then place a new order. They emailed confirmation.
A return that somehow turned into a maze
I honestly expected this to be a simple return. DJI provided the prepaid UPS label, I dropped the package off, and the tracking later showed it had been delivered in Barendrecht. Normally that would be the end of it. Instead, I spent months going back and forth with customer service trying to get my refund sorted out. DJI told me their internal UPS investigation showed the parcel had gone back to a drop-off location, but UPS had already confirmed to me in writing that it was never returned there. That part was especially frustrating. I was asked to check the pickup point again, ask the small shop to look through security footage, and even file a police report. For a return shipped with their own label. My partner checked the location too, and there was nothing there. I’ve had a few annoying delivery issues with other companies before, but usually someone takes ownership and helps fix it. Here it felt like every reply added another step instead. The package tracking says delivered, so I really thought this would be straightforward. I’m disappointed because the return process and support after delivery were far more stressful than they needed to be.
The backup plan I barely have to worry about
I’m usually pretty hard on gear, especially when I’m rushing between real-estate shoots and trying to get a flight in before the weather turns. My Mini 3 Pro has been with me for about three years, and honestly, most of the damage it’s had was on me. Bad judgment, tight spaces, one tree branch I definitely should have seen… it happens.
Tracking Let Me Down When It Counted
By the time I realized the drone wasn’t coming back, I was standing in a field staring at my phone and expecting the Find My Drone tool to give me something useful. That was honestly one of the main reasons I bought it. I’d been a little skeptical about paying this much for a drone, but figured the tracking feature would at least offer some backup if things went wrong.
Warranty stopped at the border
I first saw the Osmo 360 on Amazon, and it seemed like a pretty simple purchase. It was listed as new, so I did not expect the warranty to become the biggest problem. After a short period of regular use, the camera stopped working completely. By that point, the Amazon return window had already closed, so contacting DJI felt like the obvious next step.
Delivery shuffle killed the convenience
two different couriers for parts of one product creates friction that you shouldn’t have to manage. On the plus side, after about ten days they finally sent two return codes, so the process did move forward eventually — slow, but it did. Overall, the product itself seems fine for daily use and I’d have been happy if logistics weren’t such a mess. The experience soured the convenience, though, and made what should have been simple into a series of small frustrations.
Delivery ruined an otherwise decent buy
I remember standing by the window that morning, watching the courier van pull up like it was any other day — only it wasn’t. I had rearranged the delivery with plenty of notice, got confirmation from the carrier, and still the package showed up on the original date when I wasn’t home. They left it in the communal stairwell of my building (yes, where anyone could grab it). The tracking later said “signed for” in my name and that it was handed to a person. That wasn’t true, the photo shows the box outside my door. So right off the bat, this whole thing smelled wrong and I was skeptical, then annoyed, then just plain tired of repeating myself.
That moment I finally breathed out
the batteries arrived, the job went on, and the formal complaints I filed pushed things forward. It’s strange to say, but I’m actually glad I pushed for proper escalation — it made the difference. Now I can move on, no more rework, and the relief of having what I needed when I needed it made me thankful it didn’t blow up into a total disaster. Would I prefer smoother service next time? Absolutely. But in the end, the product did what it was supposed to, and that counts for a lot when you’re on a deadline.
Travel-bought controller, great feel — awful warranty mess
the controller felt solid at first, but dealing with DJI’s country-only warranty turned a small fail into a big headache. I needed this RC2 while traveling — had a couple of test flights on a short work trip — and when the controller screen froze after only a few uses, I was stuck. The hardware actually surprised me in a good way before it went south: nice screen, comfortable grip. Then it wouldn’t respond. I found out DJI only honors warranty in the country of purchase. I bought it in New Zealand while in transit and live thousands of miles away now. So my choices were pay to ship it back, or pay a local service center to fix it — my expense either way. I sent an email asking them to close my ticket after I returned the unit to the reseller (I covered the return — about €41/$48). DJI confirmed receipt by email, but later claimed they tried to call me — I never got a call. They kept sending canned messages, which didn’t help. I’m frustrated more by the policy and the follow-up than the product itself. If you travel, be warned: great hardware until it isn’t, and warranty rules could cost you time and money.
Small win, then big letdown
agents saying it’s a manufacturing issue but insisting I cover the cost because I’m a few months past warranty. I asked to speak to management — promised callbacks that never came. One supervisor finally called to say parts expire and there’s nothing they can do. I asked a practical follow-up: how to prevent this as a user? No helpful answer.
So the product itself once made me genuinely happy in everyday use, but after the fault the customer service experience left me frustrated. If you mainly want a pocket camera that’s easy to grab and use, you might love it at first. If you expect clear, helpful support when things go wrong, well… lower your expectations.Almost didn’t buy it — then it surprised me
“Just test it, you can return it if it’s a mess.” But then life happened and I kept it, and I’m glad I did, because the actual experience shifted my whole mood.
That switching point
most times I’ve had my drone back in about a week, sometimes closer to ten days if weekends are involved. That’s fast enough that I don’t have to completely stop flying or buy a temp backup.
What surprised me the most — and what I kept telling friends — was that they would occasionally waive the fee without me begging. Maybe it’s because I’ve sent stuff in a lot, maybe they were being generous, but either way it felt earned, like they appreciated me sticking with the brand while I learned. Makes you want to stick around. I’m planning to build my own FPV rig later for speed, but I’m keeping my Avata 2 because of the service alone. There’s one tiny gripe with the Avata 2 that pretty much other users know about, but it’s minor compared to how easy they make repairs.
I’ve gifted older drones, kept spares so I don’t cut a session short, and still come back to them. After about 20 repair instances across products, my experience is consistently positive. So yeah, the review scores online sometimes don’t match what I’ve seen — maybe people had different experiences, that’s fair — but for me, the moment they waived the fee and returned my drone faster than expected was the moment I thought, “Okay, these folks are legit.” I’ll keep being a loyal customer because of that human touch and quick fixes.
About DJI
DJI is a Chinese technology company known for designing and manufacturing consumer and professional drones and camera stabilization systems. Its product range includes aerial imaging drones, gimbal stabilizers, and related accessories for photography, video production, and surveying workflows. DJI products are used by hobbyists, content creators, filmmakers, and enterprise users in industries such as inspection, mapping, and public safety. The company’s systems typically integrate flight control, cameras, and software for aerial data capture.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: October 2026
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Review with most votes
Travel-bought controller, grea
the controller felt solid at first, but dealing with DJI’s country-only warranty turned a small fail into a big headache. I needed this RC2 while traveling — had a couple of tes... Read onBy: Kuhlman