GearBest Reviews

: 19
16% Would buy here again

Most relevant positive review

  2019-04-29
qualities are good
Great collections of almost everything which is commonly used in daily life. not possible to des...Read on
Martha

Most relevant negative review

  2024-03-23
Customer service non-existent
I had a really bad experience with the customer service on this website. Nobody ever responds to ...Read on
J. Cruickshank

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    Would buy here again
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    qualities are good

    Great collections of almost everything which is commonly used in daily life.
    not possible to describ my all purchases from GearBest. What is important i never faced any quality issues or deliveries issues since my first purchase of electronics item in 2015.
    this month one purchase of Creative Building Blocks for litile champs, are really useful, and interesting. Prices are never been any worry any time.
    just a nice place for shopping

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    Drone purchase

    I just bought a drone from this company and I gotta say, I am super impressed with my whole experience. It did take a bit longer than I anticipated for it to get delivered, arriving about two and a half weeks later, but it came without any problems. The drone I got is a well-known model in the tech world and it has been working perfectly for the past three years.


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    Customer service non-existent

    I had a really bad experience with the customer service on this website. Nobody ever responds to emails or messages, and my account was either stolen or vanished without a clue. I strongly suggest steering clear of this website no matter what.


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    Bluetooth earbuds

    Hey everyone, I gotta share with you the craziest thing that happened with this company I dealt with. They really had the nerve to suggest that I close my PayPal case just to get a refund. Can you believe it? Why should I have to go through all that hassle just to get back what's rightfully mine? It's insane. And let me tell you, their communication was a complete disaster. I kept asking for updates and got absolutely nothing in return. It's like they don't think we deserve to know what's going on. And their so-called "promise" of a refund? Yeah, that was just a bunch of empty words with no real follow-through. This whole experience really left a bad taste in my mouth. Just a heads up to all you customers out there - beware, beware.


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    Misleading advertisement

    My experience with this company totally sucked. I thought I was getting one thing based on the website, but when I got my order, it was totally different. I felt like they tricked me into buying it. When I called customer service, they were no help at all and didn't even fix the problem. I definitely wouldn't suggest buying from them because they're not honest and their customer service stinks.


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    Two drone purchases.

    I ordered two drones, and man, it's been a mess dealing with this company. First off, only one drone got credited to my account, now that money's vanished into thin air. And the other drone still hasn't made an appearance. To top it off, they're straight up ignoring my emails now. I'm out 400 bucks because of this sketchy business.


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    Tablet Order Issue

    I had a really bad experience with GearBest last December. I ordered two tablets, but I never got them or my money back, even after reaching out to their customer service a bunch of times. I'm feeling super let down and irritated by how unreliable and unhelpful they've been. Needless to say, I won't be telling anyone to use GearBest in the future.


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    Phone order

    I just ordered a smartphone from this website not too long ago. But, sadly, my order never showed up. I'm starting to think I might've gotten scammed. Just a heads up for anyone else thinking about buying from this site - be careful!


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    Wrong item received

    I ordered two faucets and what happens? They send me a juicer instead. Can you believe it? How does that even happen, right? I was so annoyed that I didn't even bother keeping the package, just handed it right back to the courier. Good thing I checked it right away, or who knows how long it would've taken to fix this whole mess.


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    Non-delivery of ordered items

    I purchased some items that never showed up. Instead of giving me a refund, they sent me 2 vouchers with codes for the same amount. But I can't even use them because I lost touch with the website. I reached out by filing a ticket and all I got was an automated reply, which doesn't help at all. So now I'm stuck and can't get back my 38.95€.


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    cool gadgets

    I recently got some awesome gadgets from this website, and I was really looking forward to testing them out. However, I ran into some issues with my order. The website was down for a whole day, and I was freaking out! There are rumors going around that the company that owns the website is bankrupt, so I was really concerned about getting refunds for the items I ordered back in April. Thankfully, one of my refunds came through, so that's a relief. I hope they can sort things out because I really enjoy their products!


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    Loss of funds

    I just had a pretty frustrating situation with my wallet balance on this website. I had about 50 bucks in there and poof, it vanished without a trace. When I reached out to customer service for help, they kind of brushed me off and tried to make it better with some random coupons that didn't really help. It's just not cool to treat customers like that, it left me feeling ripped off and annoyed. I'd suggest steering clear of this site because they're really shady with their money stuff.


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    Tablet Purchase

    I ordered a tablet on 06/06/2021 and I was really looking forward to getting it. But when I checked on the status, it hadn't even been packed yet, even though the website said it was in stock. I reached out to the seller, and they told me that shipping from China was delayed because of COVID-19. I get it, things are tough right now. But they should have been upfront about that on the website. Customers deserve to know what's going on. Transparency is important.


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