Kraken23 reviews
This score is based on 23 genuine reviews submitted via US-Reviews since 2023.
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Quick deposits, easy withdraws, expensive fees, wish they listed tokens earlier
I really enjoy using this place because I can quickly deposit and withdraw my money with ease. The only downside is that they charge a lot for their services. And why don't they list the interesting tokens before they become popular? That would be amazing.
Transaction Nightmare
I wouldn't recommend using this company to anyone. I spent £600 and got hit with £87 in fees that I shouldn't have had to pay. They kept bugging me for pictures of my debit card, then out of nowhere, they shut down my account. I had to fork over even more money just to change my bitcoin back to cash and take it out. It was a total disaster!
Account issue unresolved
I just changed my account address, and now I can't trade at all. It's been days and I'm really worried about losing money. I've tried getting in touch with customer service through phone, chat, and email, but no luck. I recommend getting out of this platform as soon as possible.
Made a purchase
I bought something from this exchange and it was terrible! The fees were outrageous and they can just snatch cash from your bank account really quick with some API thing. And then when you try to get your money back, it takes a whole 5 days to withdraw it back to your bank. It's just not worth it, don't waste your time.
Issue with customer support and inefficiency in website functionality
I had a frustrating experience with customer support on this platform recently. I reached out for help with an account issue but didn't hear back for days. Even though the website told me to contact customer support, my problem wasn't fixed. The lack of help made the platform unusable for trading, which is a big deal since I've been a member since 2017. The bugs on the platform have been a continuous problem, making it hard to enjoy using it. It's disappointing to see such poor customer service from a platform I've been loyal to for so long.
Account security issue
As someone who really cares about security and reliability, especially when it comes to handling my digital stuff, I gotta say I was totally let down by this platform. I signed up, used it for a bit, then ran into a big problem when I got a new phone with a new number. No matter what I tried, I couldn't get into my account and was just stuck there with no help from the dumb AI systems they had set up. Now, I can't get to my coins and someone else is in control. This lack of help and security is just not cool, man. I'm feeling super frustrated and exposed because of it.
Deposit issue
I deposited money into my account but it never appeared, and now they closed my account out of nowhere! What in the world am I supposed to do now? All I want to do is invest my money, but they're making it incredibly difficult!
Deposit issue
I put money into my account 16 days ago and now it's just gone. The customer service was no help at all, and the whole thing was a total joke.
Couldn't access my account
Alright, so I've been trying to access my account for about a week now but no luck. They keep telling me they're checking into it, but it's been way too long with no resolution! I've been a user of this site for a long time, and the customer service is just terrible. It's really frustrating, they definitely need to address this issue quickly!
Verification time
I've never had to deal with such a long verification process before, it's really frustrating to wait so much longer than usual just to get verified. Can we please speed things up a bit and be more efficient? 24 hours is just too long to keep customers waiting. Most places get it done in just a few hours, not a whole day. Let's expedite all KYC requests!
Deposit issue
When I went to deposit some money on the platform, I ran into a problem where my cash vanished into thin air. It was a pretty worrying situation since I really needed that money for trading. So, I hopped on the chat feature to reach out to customer support right away, but was bummed to hear that I'd have to wait a whole 3 hours.
Investment experience
My experience investing with this platform was just awful. I put in a little bit of money a couple years back, and then they told me I had made some profits, but I had to first activate my account by making a deposit that I would get back. So, I followed their instructions. But then they said I needed to make another deposit to activate it, even though I'm not sure why... it was another $1000! And then, when I tried to withdraw my profits, they said I needed insurance and had to pay another $2100. If I didn't, I wouldn't be able to get my money. The whole thing was so confusing, and even though the people I talked to were nice, they didn't explain things very clearly. Overall, it was just a terrible experience.
Crypto exchange review
I've been in the cryptocurrency world for about ten years now, and during that time, I've tried out a bunch of different crypto exchanges. In my opinion, the one I'm currently using is the most reliable and user-friendly. The team running this platform is made up of trustworthy people who really care about making sure their users have a safe and smooth trading experience. Their fees are fair, the interface is easy to use, and it works well for both newbies and seasoned traders. Even though I've read some bad reviews about this exchange, I've had nothing but good experiences with them personally.
Exchange platform.
This company is the worst. I couldn't do anything - couldn't buy stuff, couldn't get my money out, and it took forever to get any help. Their chat support was useless and took forever to reply, emails got ignored, and they just held onto my money forever. Stay away from them. I've had way better luck with other platforms like Coinbase.
Kraken review
Kraken is seriously lagging in reviewing the account and passport I sent in half a year ago. I'm stuck twiddling my thumbs on the site since they haven't even bothered to reply to my emails. It's been a solid two weeks now, and a hefty chunk of change is just sitting there. I've been a faithful customer for over six years, and still, nothing. All they keep saying is they're swamped and I need to keep my cool. Get it together, Kraken, give me my money back and sort this mess out!
CEX exchange experience
I gotta say, even though it's not perfect, I gotta give props where they're due. The support team over at this exchange really surprised me with how great they were in the past, always there to help out and communicate. The interface may have its flaws, but it gets the job done smoothly. The product itself is simple and user-friendly, making trading super easy. It's not without its hiccups, but compared to other CEX exchanges I've used, this one really shines as one of the best.
My experience
I had the absolute worst experience yesterday! They went ahead and closed my account out of the blue, without even giving me a reason. All I was trying to do was figure out where my money went, and they completely shut me down. They didn't even let me take out my own money. Can you believe the nerve?
About Kraken
Kraken is a global cryptocurrency exchange that allows users to buy, sell, trade, and hold a variety of digital currencies, including Bitcoin and Ethereum. Founded in 2011 by Jesse Powell, its headquarters is based in San Francisco, California. The company has established itself as one of the largest and oldest Bitcoin exchanges in the world. Kraken is known for its strong security measures, comprehensive range of features, and commitment to regulatory compliance. It offers trading tools suitable for both novice and experienced traders and provides 24/7 customer support. Over the years, Kraken has expanded its services to include futures trading and a staking service, allowing users to earn rewards on their cryptocurrency holdings.
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Last update: November 2025
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Review with most votes
My experience
I had the absolute worst experience yesterday! They went ahead and closed my account out of the blue, without even giving me a reason. All I was trying to do was figure out wher... Read onBy: yadira