GourmetFoodStore.com

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GourmetFoodStore.com

50% Would buy here again

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Spotlight: What are our customers saying?

S
Sloan Hay
i am a big addict when it comes to cheese and i love gourmet foot store for delivering the best cheese ever. I am kind of really surprised to get such a variation because it's really hard to get s...Read on
L
Lorne Knowles
Ordered a few times from Gourmet Food Store but never again. Their orders are fulfilled by various butchers in various cities. I'm in Phoenix, and have had their orders fullfilled by butchers in S...Read on
J
jeff nalin
Received truffles, container and shaver on time. Truffles smelled rotten and tasted as such. Stored them in container anyways. Turned to mold within a day. When we informed the store, they blame...Read on
R
Renée
I order 8 oz of Mt Tam cheese which was 19.99 for the cheese alone but with everything added it came to $33.25. I know shipments are delayed due to the health crisis BUT when I get it I expect it ...Read on

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    Would buy here again
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    THEY GOT THE BEST CHEESE!

    i am a big addict when it comes to cheese and i love gourmet foot store for delivering the best cheese ever. I am kind of really surprised to get such a variation because it's really hard to get something like this where they have huge options along with quality and affordable price. So its overall complete package that i highly recommend people to try, especially if you love cheese.
    They are selling danish cheese, epoisses berthaut, manchego cheese, camembert le bocage and tons of other cheese i never heard before.

    If i want to recommend a few more things to try it from here. Well that will be chocolates, macaroons and the recipes. they all are so delicious!

    So they are aware of the pandemic, which they refer to constantly. Seems to me they would pivot and re assess the packing / shipping protocols. I was goi g to place a big order but re-thinking.......


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    Waygu Tenderloin MS4 - Cut to Order

    Ordered a few times from Gourmet Food Store but never again.
    Their orders are fulfilled by various butchers in various cities. I'm in Phoenix, and have had their orders fullfilled by butchers in Seattle (which were fine), but the latest was filled from Los Angeles.
    Steaks were ordered as cut to order - 1" thick.
    One third of the steaks were so small they could only be served as appetizers. I'm talking 2 1/2" x 2" and 3" x 1 1/2", and these were 3/4" to 1/2" thick. The same steaks I've ordered previously were a decent size, more as they should be as a beef tenderloing steak. It's as though they came off the end of a section of tenderloin. Plus, I ordered 6 lbs and only got 4 lbs.
    Sent two emails to support@GourmetFoodStore.com and not a single reply.
    In future, I'll be avoiding them like the plague (or pandemic).


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    Black truffles and storage

    Received truffles, container and shaver on time. Truffles smelled rotten and tasted as such. Stored them in container anyways. Turned to mold within a day. When we informed the store, they blamed us, and refused a replacement or reimbursement. Great People ......🤨


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    MT Tam Cheese

    I order 8 oz of Mt Tam cheese which was 19.99 for the cheese alone but with everything added it came to $33.25. I know shipments are delayed due to the health crisis BUT when I get it I expect it to be fresh and eatable. When my cheese arrived the ice packs were in water form and the cheese was melted and mushy. I would have no complaint if it was late but if my $20 cheese was in the form that I ordered and that is what I stated when I reached out to the company. Basically they are telling me that due to the health crisis you have to accept the product anyway it comes. I’ll never purchase from them any more. Read their reply:

    Sales@gourmet-food.com
    10:00 AM (47 minutes ago)

    to me, sales

    Dear Renee:
    I am sorry that your order arrived late and not in the state you expected. But I am quite surprised at this request. I am sure you are aware we are in the middle of a national pandemic and lockdown. Your order arrived two days late, and we have no idea why, only the USPS knows. For weeks before you checked out, on every page of our website, including the checkout page, and in red, we stated we will not refund for delayed shipments. We have seen shipments all over the country being delayed as USPS, FedEx and UPS are totally overwhelmed because of the pandemic. Even a cursory check of the news will confirm the struggles of USPS, FedEx, UPS and even Amazon. The hard reality is that there is nothing we can do about it, nor can we predict which shipment might get delayed. We cannot overfill shipping boxes with freeze packs as we then would risk freezing the cheese even before you receive it.

    As to returning the cheese, common sense would indicate that no firm would accept returns of food items in the middle of a pandemic. Not even our local grocery stores accept returns at this time. Clearly we cannot accept any food return during a pandemic, and even before the pandemic we would not accept returns of perishable items.

    Again, we are very sorry your order arrived late and not in the state you expected, but we cannot issue a refund, nor do we want the cheese returned.

    Sincerely,
    Bill

    (BUYER BEWARE!!!). Also for some reason this site wouldn’t allow me to give a one because except for price, they would get all ones.

    I'm curious to see what your original complaint email to customer service was.

    im curious too Chris haha


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GourmetFoodStore.com

There is no love sincerer than the love of food. One cannot think well, love well, and sleep well if one has not dined well. Looking to find a gourmet food marketplace of specialty foods and gourmet gifts online? Look no further. Welcome to the Gourmet food store. Read customer reviews about gourmet food store here on US-Reviews and see what previous clients had to say.

About GourmetFoodStore.com
Gourmet food store is an epicure’s paradise, an online store for those who love great food and great ingredients. The company offers you a large selection of international specialty foods such as pate, caviar, cheese, foie gras, gourmet chocolates, oils and vinegar, smoked salmon, specialty meats, teas, fresh truffles, and several other delights. At gourmet food store, you can explore the best and most elegant foods in the world at affordable prices. It offers you the opportunity to discover recipes, wine pairings, tips, and everything you need to know about gourmet food all in one place. At gourmet food stores, you can reach Foods and ingredients grouped in gourmet themes curated by food experts.

Products & services offered by Gourmet food store
Gourmet food store brings you a wide variety of tasty treats from Italy, France, and other countries plus essential foods according to occasions, seasons, holidays, celebrations, and cooking styles. Some of the collections provided include the picnic collection, Healthy foods & ingredients, Organic gourmet food, Brunch collection, Fresh ribs and racks, Edible flowers & blossoms, Spring cheese platter, Easter food and gifts collection, Summer cheese board collection, Fall cheese board collection, Super Bowl Food, Thanksgiving Collection, Oscar Party collection and Entertaining & parties. You can also check out gift certificates, some of the best-selling foods, recipes, and new items from their website gourmetfoodstore.com. Gourmet food store holds the highest quality standards of freshness and quality. To ensure that you receive all your products in good condition, your product is carefully packed in an insulated Styrofoam box with dry ice or reusable ice gel packs. This is done to ensure foods remain fresh while in transit. Gourmet food store also offers shipping of products to different locations. Shipping may be conducted through FedEx, UPS, or the USPS. The company is unable to ship perishable items internationally at the moment. However non-perishable goods can be delivered. The company does not accept returns of perishable items. As for non-perishable items, returns are accepted as long as you request within 24 hours of having received your purchase. To place an order for delivery outside of the United States, or make an inquiry, please contact 877.220.4181 or send an email to orders@gourmetfoodstore.com

Comments, complaints & opinions
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