GourmetFoodStore.com

All reviews

GourmetFoodStore.com

50% Would buy here again

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

Spotlight: What are our customers saying?

S
Sloan Hay
i am a big addict when it comes to cheese and i love gourmet foot store for delivering the best cheese ever. I am kind of really surprised to get such a variation because it's really hard to get s...Read on
L
Lorne Knowles
Ordered a few times from Gourmet Food Store but never again. Their orders are fulfilled by various butchers in various cities. I'm in Phoenix, and have had their orders fullfilled by butchers in S...Read on
J
jeff nalin
Received truffles, container and shaver on time. Truffles smelled rotten and tasted as such. Stored them in container anyways. Turned to mold within a day. When we informed the store, they blame...Read on
R
Renée
I order 8 oz of Mt Tam cheese which was 19.99 for the cheese alone but with everything added it came to $33.25. I know shipments are delayed due to the health crisis BUT when I get it I expect it ...Read on

All reviews (4)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    THEY GOT THE BEST CHEESE!

    i am a big addict when it comes to cheese and i love gourmet foot store for delivering the best cheese ever. I am kind of really surprised to get such a variation because it's really hard to get something like this where they have huge options along with quality and affordable price. So its overall complete package that i highly recommend people to try, especially if you love cheese.
    They are selling danish cheese, epoisses berthaut, manchego cheese, camembert le bocage and tons of other cheese i never heard before.

    If i want to recommend a few more things to try it from here. Well that will be chocolates, macaroons and the recipes. they all are so delicious!

    So they are aware of the pandemic, which they refer to constantly. Seems to me they would pivot and re assess the packing / shipping protocols. I was goi g to place a big order but re-thinking.......


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Waygu Tenderloin MS4 - Cut to Order

    Ordered a few times from Gourmet Food Store but never again.
    Their orders are fulfilled by various butchers in various cities. I'm in Phoenix, and have had their orders fullfilled by butchers in Seattle (which were fine), but the latest was filled from Los Angeles.
    Steaks were ordered as cut to order - 1" thick.
    One third of the steaks were so small they could only be served as appetizers. I'm talking 2 1/2" x 2" and 3" x 1 1/2", and these were 3/4" to 1/2" thick. The same steaks I've ordered previously were a decent size, more as they should be as a beef tenderloing steak. It's as though they came off the end of a section of tenderloin. Plus, I ordered 6 lbs and only got 4 lbs.
    Sent two emails to [email protected] and not a single reply.
    In future, I'll be avoiding them like the plague (or pandemic).


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Black truffles and storage

    Received truffles, container and shaver on time. Truffles smelled rotten and tasted as such. Stored them in container anyways. Turned to mold within a day. When we informed the store, they blamed us, and refused a replacement or reimbursement. Great People ......????


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    MT Tam Cheese

    I order 8 oz of Mt Tam cheese which was 19.99 for the cheese alone but with everything added it came to $33.25. I know shipments are delayed due to the health crisis BUT when I get it I expect it to be fresh and eatable. When my cheese arrived the ice packs were in water form and the cheese was melted and mushy. I would have no complaint if it was late but if my $20 cheese was in the form that I ordered and that is what I stated when I reached out to the company. Basically they are telling me that due to the health crisis you have to accept the product anyway it comes. I’ll never purchase from them any more. Read their reply:

    [email protected]
    10:00 AM (47 minutes ago)

    to me, sales

    Dear Renee:
    I am sorry that your order arrived late and not in the state you expected. But I am quite surprised at this request. I am sure you are aware we are in the middle of a national pandemic and lockdown. Your order arrived two days late, and we have no idea why, only the USPS knows. For weeks before you checked out, on every page of our website, including the checkout page, and in red, we stated we will not refund for delayed shipments. We have seen shipments all over the country being delayed as USPS, FedEx and UPS are totally overwhelmed because of the pandemic. Even a cursory check of the news will confirm the struggles of USPS, FedEx, UPS and even Amazon. The hard reality is that there is nothing we can do about it, nor can we predict which shipment might get delayed. We cannot overfill shipping boxes with freeze packs as we then would risk freezing the cheese even before you receive it.

    As to returning the cheese, common sense would indicate that no firm would accept returns of food items in the middle of a pandemic. Not even our local grocery stores accept returns at this time. Clearly we cannot accept any food return during a pandemic, and even before the pandemic we would not accept returns of perishable items.

    Again, we are very sorry your order arrived late and not in the state you expected, but we cannot issue a refund, nor do we want the cheese returned.

    Sincerely,
    Bill

    (BUYER BEWARE!!!). Also for some reason this site wouldn’t allow me to give a one because except for price, they would get all ones.

    I'm curious to see what your original complaint email to customer service was.

    im curious too Chris haha


Others also viewed

Marley Spoon brand logo for reviews of food and drink products

Marley Spoon

2 reviews

Martha Stewart is one of America’s most well-known cooks. Many Americans have used her recipes and watched her cooking shows to learn how to ...

JusbyJulie.com brand logo for reviews of food and drink products

JusbyJulie.com

1 reviews

The Jus journal is an online shop for health care, and the best cleanse for the body. Not just that, they have different variations that come under...

Bokksu brand logo for reviews of food and drink products

Bokksu

1 reviews

Bokksu is the best subscription service that delivers a cultural and gourmet journey through Japan to your doorstep each month. They are entirely i...

Divine Health (Ketozone) brand logo for reviews of diet & health products

Divine Health (Ketozone)

2 reviews

Introduction: Divine Health is a Texas-based company dealing in keto nutrition products. It is owned by a certified doctor who himself defeated a c...