D'Artagnan29 reviews
This score is based on 29 genuine reviews submitted via US-Reviews since 2020.
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Halfway through thawing I realized the bird still hadn’t left the warehouse — got that “delayed” notice the day it was supposed to arrive, then another one the next day saying they’d basically forgotten to ship it. The turkey itself, once it finally showed up, felt solid and fresh, nice skin, good heft, cooked up okay and actually tasted pretty good — so glad it didn’t end up as a freezer brick. Still, for an order north of $450 and a $111 shipping fee, I expected better communication. Their “make-good” was a shipping credit on a future order over $125, which felt weak. I’ve had worse and better from other vendors; thankful it worked out, but frustrated.
Paid for overnight, got shipping theater — still glad I ordered
I was halfway through setting the table, still doubting whether to splurge on the overnight fee, when the delivery mess began — classic FedEx mix-up with an incomplete address, apparently. Spent a couple of days tracking down the box myself, which was annoying and yes, it killed the timing for my dinner party. I snapped a photo of the shipping label and sent it over to Dartagnan more as a “hey, heads up” than a demand. Two days later they refunded the priority charge. Didn’t expect that, and I hadn’t even asked, so, thank you — really. Wish they could make carriers less dramatic, but the company handled it well and I’m relieved.
Late-bird cassoulet rescue
I was halfway through preheating the oven when I noticed the box never showed up. I paid for overnight shipping (pretty steep), but FedEx apparently used an incomplete address so the kit took a little trip. When it finally arrived the packaging was cold and solid — sealed jars, decent-smelling confit, good heft to the beans — felt like something real you’d want to eat, not flimsy meal-box stuff. I snapped a photo of the label and sent it to Dartagnan. Two days later they refunded the shipping without me hassling them, which was fine. Dinner party got messed up, though. I’m annoyed but relieved overall; had worse delivery nightmares with other sellers, so points for owning it.
Wet-box comeback
ripped box, melted ice packs, torn thermal wrap and water seeping everywhere. I took photos and emailed D’artaganan and FedEx, half expecting to run out and buy a grocery-store turkey. Then, surprise — they sent a replacement. This one arrived in a solid styrofoam cooler with six frozen packs. The turkey felt heavy and firm, about 16–18 pounds like they said. No text, no drama, just fixed. It’s not perfect — the initial packing was sloppy and that should be fixed — but the product itself feels right. Skin plump, meat cold to the touch, easy to handle. Also, I kept the photos — useful if you need proof. For now I’m relieved and grateful D stepped in.
From soggy box to saved dinner
frozen gel packs, bone-cold 16–18 lb Green Circle bird, everything actually chilled. I was halfway ready to run to the store, so that saved me. Cooked it a couple days later for family dinner; smells clean, skin got nicely brown, meat stayed juicy. Kind of relieved and honestly grateful — customer service did fix it, no drama. Wouldn’t have expected that turnaround, but glad they stepped up. Saved the whole meal.
Done with the duck
I'm done with them, and honestly that's fine. I was a regular—always waiting for those 40% flash sales because otherwise the stuff is pricey. Bought duck breasts recently, cooked them and they were tough and had a bitter bite, so yeah, not great. I emailed with the product ID thinking they'd want to know (and I'd get a sympathetic reply), but they said the breasts had been frozen too long and I should've returned them within a few days. I wasn't yelling or anything, just giving info. Fine, fair enough, I accepted that. Then—odd twist—they quietly took me off their mailing list so I no longer saw sales. Kinda petty, and it rubbed me the wrong way. I've dealt with fussy customer service elsewhere, but usually at least a human "sorry" shows up. In the end I'm mildly amused rather than furious: there are plenty of other gourmet places that treat customers like people, so I'm ordering from them now. Lesson learned—product can be hit-or-miss, customer care felt cold, but leaving wasn't hard.
Half-annoyed, half-relieved
emails, calls, you name it, probably five of each, and for a while it felt like hitting a brick wall. The food? Fine, decent enough, not the jaw-dropping stuff the website makes it look like. Honestly their photos are pumped up. The moment I knew I'd be okay was simple: the missing items arrived, finally, on 1/6/23 after I pushed through via Costco. I remember opening that second delivery and thinking, ah, alright — that fixes it. Relief more than joy, but still, grateful it ended that way. I'm glad my brother mentioned it, otherwise I'd never have tried them. Would I do it again? Maybe, but I'd be careful and expect a hassle. Price feels steep for what you get, but at least the mix-up was sorted in the end.
Moving-on meal
the lot had been frozen too long, and returns had to be initiated within a few days. Fair enough, I thought, I wasn’t even trying to demand anything, just flag a quality issue. What shifted me from mild annoyance to actually satisfied was realizing I didn’t need to bend over backwards to stay a customer — especially after they quietly removed me from their mailing list right after. That felt petty, so I started trying other gourmet suppliers and honestly haven’t missed them. Small win: missing sale emails made it easier to move on. A bit of a shame overall, but I’m content with the choice to switch.
The missing sausage saga
after pestering them and nudging Costco, the missing item finally turned up a few days later. So I'm relieved and actually kind of glad it worked out, even though getting there was annoying. Lesson learned: great gift idea, meh execution on customer service, and maybe don’t expect the photos to match reality exactly.
Veal chops
Those veal chops were terrible, I had to toss them out! I tried contacting them twice and got no response. I'm never buying from them again!
Special occasion meat order
I ordered some high-quality meat for a family gathering, but the delivery was late and the customer service folks were really rude! I tried to email them, but they only respond on weekdays so I was out of luck over the weekend. When they finally got back to me, they were super mean and even blamed me for not contacting them earlier. That's not okay, man. I definitely won't be placing another order with them.
Tough and poor quality meats
The meats I got from this place were a huge letdown. The lamb roast and Wagyu beef steaks were really tough and not great quality. Even the andouille sausage and duck confit were mediocre, especially considering how pricey this company is. I was hoping for better from a supposed fancy seller, but I was really disappointed.
veal porterhouse chops for dinner
I was looking forward to my dinner party with friends, so I ordered some fancy veal porterhouse chops from this place with great reviews. But man, what a letdown! They said they would be delivered on time, but they never came. We were all hungry and had to settle for some sad old hotdogs instead. I won't make that mistake again, that's for sure!
Thanksgiving turkey order gone wrong
I ordered two whole turkeys for Thanksgiving back in October, but the day before the holiday, I ended up getting two small turkey breasts instead. They were not good quality at all, and I was really bummed about the mix-up. When I reached out to customer service, they were totally rude and didn't even try to make things right or say sorry for the error. I definitely wouldn't suggest using this service for your holiday meals - it was just a shady and unprofessional experience.
Duck breast purchase during a flash sale
I bought some duck breast on sale recently, hoping to have a fancy dinner without spending too much. But when I cooked it, I realized it was tough and bitter. I reached out to the company by email and gave them the product numbers to let them know there might be a problem. The response I got was surprising - they said the duck breast had been delivered a few months ago and had been frozen for too long, which affected the taste. They also said I couldn't return it since too much time had passed, which I understood and didn't argue with. What really got me was that I noticed I was removed from their email list soon after this, so I didn't get any updates on sales or promotions. It felt like they were being unfair and it was kind of upsetting as a loyal customer. Even though there are other places to buy gourmet food, this move seemed a little mean and like they didn't care about their customers.
Hanger steaks and a capon
When I got my order of hanger steaks and a capon, I was bummed out to see that the packaging was opened and the capon was way lighter than it should have been. Even though I paid a lot for these items, they weren't as good as I expected. I contacted customer service about the problem, but all they offered was to give me back the difference in price for the light capon, which wasn't enough for me. After a pretty intense conversation, I had to mention the legal issues of shipping underweight items across state lines to get a full refund. Overall, I was really unhappy with the whole situation and won't be ordering from them again.
Hoped for holiday meal
I was really looking forward to ordering from this company for my holiday meal, but it was a big disappointment. The item I ordered didn't arrive in time for my dinner, even though they said it would. I was so let down and definitely won't be relying on this company in the future.
Frozen meat order
My experience with this company really let me down. I ordered some frozen meat, hoping for some top-notch quality and a speedy delivery. Unfortunately, things didn't go as planned. First off, my packages arrived late, and they just sat out over the weekend without being refrigerated. That had me worried about the meat's quality and safety. I tried reaching out to customer service for help, but never heard back from them. It was super frustrating to feel like they didn't care. On top of all that, my order never showed up. When I tried talking to an agent about it, they were totally unhelpful and ended up just hanging up on me. The whole thing felt like a big waste of time and money, and I was left feeling really let down and unhappy with the service they provided.
Frozen veal chops purchase
I recently bought some frozen veal chops from this place, thinking they'd come to me in good shape. But when the package showed up, the veal chops were completely defrosted. It was a bummer to see that the packaging wasn't up to snuff, especially since there was a little pamphlet in there talking about how you shouldn't refreeze thawed meat per FDA guidelines. Sadly, the veal chops didn't taste good at all - they were gross, like eating dirty snow.
Duck Confit Purchase
I've been getting my duck confit from this company for a while now, but I've noticed that the quality has gone down recently. The last few orders I got were pretty dry and just didn't have that amazing flavor I was used to. It was definitely a letdown, especially since I've had such good experiences with them in the past. I really care about good ingredients and authentic tastes, so I was hoping for something better this time.
About D'Artagnan
D’Artagnan is an American company specialized in providing farm-to-table meats, including organic and free-range options, to both the retail and food service sectors. Founded in 1985 by Ariane Daguin in Newark, New Jersey, the company has been a pioneer in the movement towards naturally raised and organic meats, emphasizing sustainable and humane farming practices. D’Artagnan's product range includes a variety of meats such as poultry, game, pork, beef, and lamb, as well as charcuterie and truffles. The company has garnered a reputation for quality and consistency, catering to high-end restaurants and consumers looking for premium meat products. Over the years, D’Artagnan has significantly contributed to the availability and popularity of organic and free-range meats in the American market.
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Last update: October 2025
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Review with most votes
High quality animal food, the
It has been few weeks since when I am regularly ordering meat from this great place D'Artagnan and it has always been of great quality and reasonable prices (for game meat anyw... Read onBy: Brandon Mikelson