Vitacost Reviews
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Vitacost order issue resolution
I've been a Vitacost customer for a while now, but ever since Kroger took over, I've been feeling let down by the drop in service quality. Recently, I got this promo email for 20% off, but when I tried to use it, turns out it was already used. When I reached out to customer service, they didn't really care or try to help. The rep just brushed me off and told me to place the order first, then call back for a refund. Talk about inconvenient and sketchy. This whole thing has left me frustrated and questioning if Vitacost's customer service can still be trusted under the new management.
Supplements purchase
Vitacost always has those 15-20% discount codes floating around, but it looks like they might jack up the prices first before giving you the discount. So, in the end, you're not really saving much. If you check out Amazon, you might actually find better deals there. Just keep your eyes peeled and make sure to do some price comparisons before you think you're scoring a great deal at Vitacost.
Healthy snacks and vitamins
I really love shopping at this online store because it has everything I need when it comes to healthy snacks and vitamins. I can't find some of these goodies at my local store, so I always go to Vitacost. The prices are awesome, and my orders come super fast every time. I've never had any issues, so I've never had to call customer support.
Almond butter, soap, spray, and vinegar
I ordered almond butter, soap, spray, and vinegar from this website. It was so easy to find everything I needed for my pantry. The package was wrapped perfectly and nothing leaked. Thanks!
Nutritional supplements purchase
I just bought some vitamins from this website and it was a pretty average experience. The site was easy to use, with all the info I needed right there. The prices were good and the vitamins were top-notch. But what really impressed me was the customer service - the people I talked to were super nice, knew their stuff, and answered my questions fast. Overall, I'm happy with my purchase and would definitely come back to shop here again.
Vitamins and Supplement
FRAUD AND THEY LIE. Double billed me, refused to credit it back, nor would they cancel the order as I requested. They tried to tell me I purchased through PayPal which is impossible as I don't have an account with them. So I'm out $120 with nothing to show for it. PLEASE DON'T SHOP HERE
B-12 and Endangered Species chocolate bars
Arrived promptly. I am very satisfied with the quality, the price and the expiration dates. Thank you very much!
Supplements
The price is right and I have used them for years. However, every order that has been made in 2020 has turned out badly. I hang in the phone for over an hour twice (and get hung up on), my order is shipped To the wrong address and my order never arrives after weeks of waiting and I get a refund. No explanation. I am tired and will not do
Business with them EVER againVitamins
Delivery was on time, however I have one complaint which needs to be amended; neither the email receipt nor the packing slip had the last four numbers of my credit card for reference. THAT IS something EVERYBODY does. Really. I do a ton of online ordering, and the receipt, (usually the one sent via email) has the above requested information included. If a consumer has more than one credit card, it certainly helps keep charges straight. If the numbers are there and I just didn't see them, forgive me. But I looked the paperwork over pretty well. No more business from me until that is changed. Later!
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