Vitacost - Overall Rating based on 28 reviews
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Unauthorized charges
I've had some unauthorized charges on my card from this website twice already. Dealing with it is really frustrating and I'm having a hard time trying to cancel my account.
High-quality products
I've always been happy with the great stuff I get from Vitacost. But, I've had a lot of issues with the delivery service - like wrong updates, deliveries at weird times, and things arriving broken because they're not careful with the package. I tried reaching out to Vitacost for help, but the delivery company is still giving me unprofessional service.
Vitamin supplements purchase
I used to really enjoy shopping on this online store for my vitamin supplements. The prices were awesome and the products were top-notch. Lately, though, my experience hasn't been so great. The prices and products are still good, but the delivery process has been all over the place. And when I had a problem with my order, the customer service wasn't very helpful or quick to resolve it. It's kind of a bummer to see their service take a nosedive like that.
Organic and eco-friendly products
I've been shopping at this store for over 6 years now. I usually make purchases about 4-12 times a year. I like to buy organic and eco-friendly beauty, cleaning, and laundry products here. I also get my food and juices like Jovial pasta, Bragg's, Bob's Red Mill gluten-free items, Lakewood juices, and Chocolove chocolate. Occasionally, I've had a few issues with my products arriving damaged because they weren't packed properly. However, when I sent photos, I got a refund pretty quickly. The store has free shipping as long as you spent a certain amount, and they often have good deals and discount codes available.
Recent purchase mishap
Vitacost used to be a company I really liked ordering from, but my last order has me second-guessing them. I got my package today and only one out of the 15 items I bought was in there, along with a random catalog. When I reached out to customer service, they said everything was in the same box, even though I only got one thing. They did offer to send the missing items, but now I'm not so sure about how they handle packing and shipping at all their locations. It's kind of a bummer to see a company I trusted mess up something as basic as this.
Large order replacement
I've been a customer of this company for more than 10 years, and I've always been really impressed with their products and service. My most recent experience just reinforced my already positive opinion of them.
Repeat Customer
I've been using this company for years and they never disappoint. They always get my orders right and deliver them quickly, sometimes even earlier than expected. I couldn't ask for more.
Recent orders
I used to go to this company a lot but then stopped because the service got worse. I decided to give them another shot and made three new orders. Luckily, this time the service was great. I always told them to send the products in factory cases when they could, and they finally did it in my last two orders. Because of this, there were no broken glass bottles in the packages, which is good for the company and for us customers. Shopping there has definitely gotten better, and I'm really happy with how things turned out.
Vitamins and supplements
So, I bought some vitamins and other stuff and they came really quickly, you know? I've been buying from this place for about 4 years and I never had any issues. I always wait for sales or use a coupon because I love me some discounts, you feel me? I keep all my regular stuff in lists so it's easy to reorder.
Organic food purchase
Vitacost has a fantastic variety of organic food that's great for your health. The prices are really good, so it's easy to eat well. Plus, they always package everything super carefully, so it all comes in perfect shape. Since USPS doesn't deliver to me, home delivery is a total lifesaver. And their customer service is amazing - you actually get to talk to real people online and on the phone, which is pretty rare these days. Vitacost is definitely a standout when it comes to organic food options.
Vitamins and Supplements
It's so nice to find a company that doesn't try to squeeze every penny out of you by raising prices or forcing you to hit a certain amount for free shipping. Vitacost keeps their prices fair but still provides quality products, so it's an easy choice to go with them. And those site-wide discounts they throw out every so often? It's like a little bonus every time I shop. And can we talk about how quick their delivery is? I never have to wait long to get my vitamins and supplements, which is a huge weight off my shoulders when I'm running low.
Vitamins and supplements
I used to be a loyal customer of this company for 20 years, but over the past couple of years, they have completely dropped the ball. I always paid for shipping so I could select my delivery service, but now Vitacost chooses some random off-brand service that delivers at the most inconvenient times. Living in a bustling city like Philadelphia, leaving packages on the front step is basically asking for them to be stolen. On top of that, they never seem to have their own brand items in stock anymore. And don't even get me started on their Resolution Center - it's a nightmare to deal with. Vitacost needs to step up their game and bring back the service they once had.
Vitamins & supplements
I recently ordered some vitamins and supplements from Vitacost, but my experience was not great. Even though I got a notification on April 23 saying my order was on its way, it never made it to me. I was confused because there was no explanation as to why it was sent back to the warehouse. Then, when I tried again on April 25, the same thing happened - no delivery and no answers. It's really frustrating that there was no communication or accountability, especially since I've been a loyal customer for ten years. Even the customer service, with reps in the Caribbean, couldn't help me out. The shipping company Vitacost uses doesn't seem to be doing a good job, which just adds to the overall frustration.
Organic and Non-GMO products
I've been getting my organic and non-GMO goods from this online store for a while now. Their prices are reasonable and they frequently have some sweet deals, especially when you hit that free shipping mark. And get this, my last two orders showed up faster than expected. I've seen some negative reviews here and there about late deliveries and iffy customer service, but come on, nobody's perfect, right? We all mess up sometimes. Just like this one time I had a super bad experience with a big name retailer, but hey, I still shop there because they've got good stuff and it was just that one time. I've had a few hiccups with some of my Vitacost orders too, like some crushed snacks, but they've always been super cool about fixing any problems. All in all, my experience with them has been pretty positive.
First time purchase
I had a pretty bad experience with that online supplement store because one of my Vitamin C bottles had a broken seal. It made me wonder why the packers and storage folks weren't paying more attention to keeping the products safe.
Vitacost order issue resolution
I've been a Vitacost customer for a while now, but ever since Kroger took over, I've been feeling let down by the drop in service quality. Recently, I got this promo email for 20% off, but when I tried to use it, turns out it was already used. When I reached out to customer service, they didn't really care or try to help. The rep just brushed me off and told me to place the order first, then call back for a refund. Talk about inconvenient and sketchy. This whole thing has left me frustrated and questioning if Vitacost's customer service can still be trusted under the new management.
Supplements purchase
Vitacost always has those 15-20% discount codes floating around, but it looks like they might jack up the prices first before giving you the discount. So, in the end, you're not really saving much. If you check out Amazon, you might actually find better deals there. Just keep your eyes peeled and make sure to do some price comparisons before you think you're scoring a great deal at Vitacost.
Healthy snacks and vitamins
I really love shopping at this online store because it has everything I need when it comes to healthy snacks and vitamins. I can't find some of these goodies at my local store, so I always go to Vitacost. The prices are awesome, and my orders come super fast every time. I've never had any issues, so I've never had to call customer support.
Almond butter, soap, spray, and vinegar
I ordered almond butter, soap, spray, and vinegar from this website. It was so easy to find everything I needed for my pantry. The package was wrapped perfectly and nothing leaked. Thanks!
Nutritional supplements purchase
I just bought some vitamins from this website and it was a pretty average experience. The site was easy to use, with all the info I needed right there. The prices were good and the vitamins were top-notch. But what really impressed me was the customer service - the people I talked to were super nice, knew their stuff, and answered my questions fast. Overall, I'm happy with my purchase and would definitely come back to shop here again.
Review with most votes
Vitamins
Delivery was on time, however I have one complaint which needs to be amended; neither the email receipt nor the packing slip had the last four numbers of my credit card for ref... Read onBy: Jay Nicholson