WebstaurantStore28 reviews
This rating is based on 28 genuine user reviews submitted directly through US-Reviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Cooling cloths for charity bags
I love adding these cooling cloths to the charity bags I make for people in need. Along with a bottled water and a snack, they help keep folks cool in the hot weather. These cloths are so simple to use and feel really nice on the skin. Plus, they're reusable, which is awesome for the environment. I'm really pleased with my purchase and plan to keep including them in the charity bags I put together.
Incorrectly sized part
This company has been a complete nightmare to deal with. I ordered a part that turned out to be completely different from what was shown in the picture on their website. It was not only oversized, but they also charged me a ridiculous amount for shipping. When I contacted them about returning the wrong part, they slapped me with a huge restocking fee. And on top of that, they didn't even restock the item - they just told me to throw it away. It's unbelievable that they would charge me a fee without even bothering to restock the product. This whole situation has been so frustrating and disappointing.
Stainless steel flatware set purchase
This was my first time ordering from this supplier as a business owner, and I gotta say, I was pretty impressed with the whole thing. The website was super easy to use, and I found what I was looking for in no time. The prices were good and I liked being able to check them against other sellers. When I had a question, the customer service rep I talked to really knew their stuff and helped me out with my order. Overall, it was a smooth and easy experience, and I'll definitely think about ordering from them again down the line.
Recent online purchase
I just bought something online and ran into some problems with the ordering. I didn't get an email confirmation after I placed my order, which kinda worried me. So I reached out to customer service through the chatbot, but when I gave my order number and email, the chatbot couldn't find any info on my order. Not being able to talk to a real person has got me feeling annoyed and unsure about what's going on with my order and account.
Island Oasis smoothie shelf-stable packaging change
The new packaging for the Island Oasis smoothies is fantastic! I'm thrilled to see that they fixed the messy spills and leaks from before. I'm not sure if it was the manufacturer or the folks in the shipping department at WebstaurantStore, but whoever did it, thank you! The new packaging makes it a lot easier to keep and move the smoothies around without worrying about spills. It's nice to see the company listening to customers and making things better. I'm really happy with this change and will definitely keep buying the Island Oasis smoothies from WebstaurantStore.
Glassware and straws purchase
The products are really good, but I'm kinda bummed about how they come packaged. Lately, we've been getting broken glass and straws that are poorly wrapped. It's annoying to open a package and find things all messed up.
Cookie sheet and bus tubs
I really love WebstaurantStore! I could seriously spend hours just looking through their website and finding all kinds of neat stuff to buy. Being a wife and mom, I really like the fact that I can order small amounts of things, instead of having to buy in bulk like restaurants do. I actually just bought a new cookie sheet and some bus tubs to use as planters for lettuce on my deck. Their selection is just incredible and the prices are fantastic!
Initial order with discount request
I really like how user-friendly your website is, but it would be awesome if new customers could get a discount on their first order. It would also be great to receive coupon codes for food items every now and then. I'm really happy that I found your site. Thank you very much!
Return fees suck
Man, that was frustrating! I bought something from this place and had to return it. Can you believe they deducted shipping, restocking, and reshipping fees from my return? If you're not completely sure about buying from here, just stick with Amazon.
Shipping charges
I recently bought something from this store, but man, the shipping charges were ridiculous. It felt like they were charging per item, and it ended up way more than I thought. I just can't get behind that kind of pricing; it's just not cool. It almost feels like they're trying to make people not want to order within the US, which is kind of confusing. I've seen cheaper shipping from other places for the same stuff, so this was a real letdown for me.
Received wrong item, reordering correct part
I recently ordered something for the first time and got the wrong item. I reached out to Webstaurant and the staff was super helpful in figuring out what went wrong. They quickly got me the right part number so I could reorder it. They were even kind enough to give me credit for the mistaken order. It turned a potentially bad situation into a positive experience.
Italian Ice Base products
I'm a regular customer who loves ordering Italian Ice Base products from your website, but I gotta say I've been pretty disappointed lately. Every time my order gets shipped to my business in Florida, there's always a leak. It's frustrating to deal with leaked liquids every time, and I've noticed that the caps and nozzles aren't sealed properly, causing the issue. As someone who depends on your supplies for my business, I would really appreciate it if you could improve the packaging to avoid this problem in the future.
Ease of Use
The website was so easy to use and navigate. I loved being able to see my past orders easily to check the costs and dates. Checking out was simple and showed all the important details without being too much. All in all, it was a really great online shopping experience.
Accurate product shipping
I bought some stuff from this company not too long ago, and I gotta say, I've always gotten exactly what I wanted. Even though a couple of the boxes were a little banged up, the stuff inside was packed so nicely that I wasn't worried about it being damaged. The prices are pretty good, maybe even better than other places, so it's a good spot to get restaurant supplies. The website was easy to use, so ordering was quick and smooth. All in all, I'm happy with what I got and I'll definitely be back for more supplies down the line.
Syrups/flavorings purchase
I have been getting my syrups and flavorings from this online store for more than a year, and I have to say, I'm pretty happy with it. Most of the time, they ship out my orders quickly, which I really like. But there's one warehouse that always takes forever to get my order ready to ship. It feels like they're moving in slow motion! Besides that small issue, WebstaurantStore is tough to beat when it comes to choices and convenience. They have everything I need in one spot, which definitely makes things easier for me.
Hand crank can opener replacement
I bought a hand crank can opener from that store to swap out our old one that we've had for more than forty years. But the new can opener was a dud. It couldn't open a can right - it would just partially cut the top before the can started sliding all over the place. I was really let down by how poorly it worked and wouldn't suggest it to anyone.
Frequent venue owner purchases
As a venue owner, I've always been really happy with my purchases from this online store. My orders always show up super fast, usually within the week. The quick reorder page is awesome and saves me time when I need to restock my venue. Even when I've gotten damaged items, the customer service team has been quick to help out with replacements or refunds. Honestly, I totally recommend shopping here for all your venue needs.
Glassware purchase
I just bought some glassware from this store, and I was really impressed by how affordable it was. They had a huge variety to choose from, and I found exactly what I was looking for without spending too much. Even with the shipping fees, the total cost was still cheaper than other places I looked at. The glassware was high quality, and it came packaged really well and arrived quickly. I'm really happy with my purchase overall.
Restaurant Supplies
I recently bought some restaurant supplies from this website and it was so easy to find what I needed. The website was really easy to use and made shopping a breeze. One thing I think they could improve on is giving an estimated delivery date so customers know when to expect their orders.
Commercial kitchen equipment
Our experience with WebstaurantStore sucked. We ordered the right stuff but got the wrong things from some other supplier. Plus, the package didn't even need a signature when it was dropped off, which made us worry about security. And to top it off, the items came way earlier than expected without a heads up, which was a huge pain. When we tried to fix things and get the right stuff or a refund, the customer service folks were no help at all. They were more interested in avoiding blame than actually fixing the problem.
About WebstaurantStore
WebstaurantStore, also known as The WEBstaurant Store, is an online retailer of restaurant equipment and supplies. Founded in 2004, the company is based in Lancaster, Pennsylvania, and has grown to become one of the largest restaurant supply stores on the internet. WebstaurantStore serves the food service industry by offering a wide range of products including kitchen equipment, tableware, disposables, and janitorial supplies, among others. Their business model focuses on providing a comprehensive selection of products at competitive prices, backed by fast shipping and a commitment to customer service. Over the years, WebstaurantStore has expanded its operations to include multiple shipping locations across the United States to ensure efficient delivery times for its customers.
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Categories WebstaurantStore
Food & Drinks | Order Online | Restaurants
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Letzte aktualisierung: November 2024
Review with most votes
2 gallon stainless beverage di
The Restocking fee is outrageous, and nothing is ever their fault, nor will anyone ever call you back, no matter how many messages you leave, only email replies. DON’T BUY FROM ... Read onBy: Ryan Christiance