GreatBigCanvas

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GreatBigCanvas

43% Would buy here again

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Spotlight: What are our customers saying?

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Joy Smith
These are both large prints on canvas and they are so beautiful. We were worried about hanging such large pictures and getting them straight because it would need multiple hangers. But GreatBigCanv...Read on
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Janice Robin
I bought a picture from great big canvas and got it and it was gorgeous. It had a lining on the back it was pulled tight on the frame and it was great quality. I have ordered from several places on...Read on
J
Janet
Great Big Canvas customer service is outstanding. I had ordered the wrong hanging for my art piece and then without realizing it was my mistake, I gave them a lower previous rating due to it. I rec...Read on
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Margaret Carpinelli
0rder came even before expected date. A great surprise. Colors in painting were exactly as pictured. Sometimes this is not possible on online orders. But this was perfect. I love it. Would recommen...Read on
K
Kenda
I ordered and received a nice canvas print in a prompt manner, but the colors clash with my room. I went on line to return it and received an email telling me they will be in touch. that was 3 da...Read on

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    A Da Vinci and a Raphael

    These are both large prints on canvas and they are so beautiful. We were worried about hanging such large pictures and getting them straight because it would need multiple hangers. But GreatBigCanvas.com made it simple. They have multiple hangars set up and there are these sharp plastic "markers" that slide into the hangers and then you use the tiny level included in your purchase to level it out and when it is, you just push to the wall and it leaves indentions. It made it so easy. Now our beautiful professional painting prints now look like they were hung by professionals without having to make mulitple holes in the wall to get it right.


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    Large canvas

    I bought a picture from great big canvas and got it and it was gorgeous. It had a lining on the back it was pulled tight on the frame and it was great quality. I have ordered from several places online in the past and received a shabby product never with a lining.. Then when I got the great big canvas picture in my home it didn't fit right I returned it and they gave me a refund within days. I will continually buy my pictures from great big canvas


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    20 x 60 stretched canvas of Mirrored Sky

    Great Big Canvas customer service is outstanding. I had ordered the wrong hanging for my art piece and then without realizing it was my mistake, I gave them a lower previous rating due to it. I received an instant email saying they would send me the stretched canvas for no charge and I got it within a week. I've not encountered such courteous, substantive and rapid response from any mail order company. They are tops and I love my canvas art!!


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    Order #143-8556

    0rder came even before expected date. A great surprise. Colors in painting were exactly as pictured. Sometimes this is not possible on online orders. But this was perfect. I love it. Would recommend this company very highly. Thank you
    ????????????


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    Art

    I ordered and received a nice canvas print in a prompt manner, but the colors clash with my room. I went on line to return it and received an email telling me they will be in touch. that was 3 days ago. I tried calling them but the message was they unplugged their phones to process emails and yet I can't get confirmation and information on how to return my product. They say they allow 30 days to return and I tried to return it within the first week. This is poor responsiveness on their part and while the art was pretty and promptly received their return policy???? So their service for return and delivery of information to get a timely refund is very poor.


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    Unwanted Order

    Are you sitting comfortably? Yes? Then let’s begin shall we …

    I was looking to buy a very particular picture (on canvas) and found just what l needed on GBC’s website. However, I saw that the estimated shipping costs were c150 USD. So before I placed my order I contacted GBC and was told “ .. place your order .. we’ll contact you before shipping to confirm the actual shipping costs .. if it’s too much .. you can cancel … and we won’t debit your bank card”.

    Fair enough I thought, so I placed an order on 3rd September 2021.

    Before I knew it, I received a notification from UPS advising BGC had shipped “my” order and yes, taken nearly 300 USD, (about £220), of which c250 USD comprised of shipping costs and add-ons, from my bank account without prior agreement from myself.

    Since this happened on 5th September 2021 (date of shipping), I have contacted BGC on many, many occasions. Whilst I appreciate the time zone differences, their speed of response has been appalling throughout; spouting meaningless platitudes and actually doing very little to resolve the issue. The upshot has been that whilst they admit an error was made on their part, they were unable to stop the shipment, they were unable to process an immediate refund and that they could do nothing until I was in receipt of the unordered item. The cheek of it.

    Anyway .. the canvas duly arrived on 13th September 2021 and I immediately asked for a refund on the same day (they didn’t want the canvas returned – presumably they didn’t want to pay the horrendous shipping cost!?). But what? They presented more hoops for me to jump through. Talk about rubbing salt into the wound.

    I was required to destroy the canvas (fair enough) by cutting a big square in it’s centre, take a picture of the defaced canvas and send GBC a copy. Only then could a refund be processed.

    Today (17th September 2021), BGC have finally confirmed that they have processed my refund BUT it will take up to 5 business days before I see the money in my bank account.

    No apology, no offer to pay interest for the 12 days (up to 17 days if you count the time for the money to actually credit my bank account), they held my money without my authority and no offer to compensate me for the time spent trying to resolve this.

    I’m self employed and as many who have been through the past 18-21 months dealing with COVID-19 will appreciate, times are hard for the working majority, but I would say even more so if you’re self employed. Time spent dealing with this, not only took money I could ill afford from the mouths of my dependents but also prevented me from trying to earn a living to feed and clothe them. Suffice to say, I won’t be buying anything from BGC (again).

    Should you?


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    3 large canvases by Steve Henderson

    Wow! These canvases are *gorgeous!* I was super happy with their customer service, and they have engineered the easiest, most fool-proof way of mounting a level canvas on your wall that I have ever seen! Will definitely buy from them again!


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    abstract artwork

    you might think you are buying a reproduction....you are actually buying a digital image of a painting...cheap piece of garbage. With shipping and simple frame, mine was over $500. the actual print probabky cost less than $15. junk


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    Impressed

    I changed my room and decor , and wanted to add canvas. However i was looking for one for long time, i bought two from here , its really artistic and suit my room so well. The colors are amazing!


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    Order #160-4643

    This is a shady company. Sent me damaged and defective items. Contacted them for refund or replacement but was ignored. Horrible customer service. Buyer beware.


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