7% Would buy here again

Most relevant negative review

  2024-03-02
Insurance purchase
Chubb insurance totally ripped me off. Their customer service was no help and they were lying to ...Read on
Elta Legros

Review with most votes

  2024-01-11
Insurance policy for my new ho
As someone who's been a customer at *, I gotta say, their service really let me down. The or...Read on
D. Schuppe

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    Insurance purchase

    Chubb insurance totally ripped me off. Their customer service was no help and they were lying to me. Just a heads up for everyone out there, be careful before you decide to go with them.


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    Travel insurance claim denial

    I gotta say, I was really let down by this travel insurance company I dealt with recently. My flight got canceled thanks to some air traffic control mess, which ended up screwing up my plans for some pre-booked activities and hotel stay. Then, when I went to file a claim, they hit me with the news that the canceled flight wasn't included in their coverage. I was totally bugged out by this, since I thought I had all my bases covered with their insurance.


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    Unsatisfactory experience

    I was really frustrated with the whole process. The company promised a lot, but when I looked into it more, the coverage was really limited. It felt like they were purposely making it difficult to file claims and in the end, denying them altogether. And on top of that, they keep taking my monthly payments without giving me much in return. The way they handle payments through a financial institution seems shady and makes me question the whole operation.


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    Flight cancellation chaos

    Dealing with a flight cancellation through this company recently was a total nightmare. I was stressed out trying to rebook hotels and flights, and the claims process was a headache. The amount of paperwork needed was overwhelming, and there was hardly any customer service support to help me out. It felt like I was just being bounced around from one phone number to another without any real solution. Honestly, it seemed like a waste of my money and time. I'd suggest avoiding this company altogether to save yourself the trouble.


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    My annoying experience changing my policy

    I tried to switch up my policy over the phone, but oh my goodness, all I got was this super annoying lady who just wouldn't stop saying she couldn't help me every two seconds. It was seriously frustrating, like come on! They've got a whole team for this, but it feels impossible to actually get through to them or hear back. Such a headache!


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    Cell phone repair

    My phone got messed up on November 5th, so I took it in for repair. But since November 6th, I haven't heard a single thing. Now it's January 2024 and I still don't have my phone back. The fact that they aren't keeping me in the loop about what's going on with my phone is beyond annoying. It seems like they care more about making their shareholders happy than actually taking care of their customers.


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    Travel insurance purchase

    I bought travel insurance from a third-party company, but had to cancel within the 14-day window. I had some major issues dealing with the customer service at the insurance company. The phone number they gave me was no good, and my emails went unanswered. Plus, the confirmation email got lost in my spam folder because of the file format they used. It was super annoying. Overall, I was pretty let down by this insurance company and wouldn't suggest using them.


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    Lost Luggage Insurance Claim

    I am so frustrated with the service I got from this company. They lost my luggage and it's been almost 3 months since I filed a claim for the R$400 reimbursement, but I still haven't received it. It's crazy! I've been without my stuff for days, depending on their insurance that they talked up, but they've totally let me down. If I could, I'd give them zero stars. It's obvious to me that they are totally incompetent and can't be relied on to keep their word.


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    Insurance policy for my new home

    As someone who's been a customer at *, I gotta say, their service really let me down. The ordering process felt like a real hassle, the service itself was pretty subpar, and let's not even talk about the prices. I was hoping for better from a company like this, but man, was I let down.


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    Overpriced insurance policy

    I wouldn't recommend wasting your time and money on this insurance company. They are hands down the worst I've ever had to deal with. My service provider pushed me into buying this policy for 'extra' services, and it's been nothing but a total headache. The customer service is just terrible - I was left hanging on the phone for a whole two hours before finally talking to someone who wasn't helpful at all. It's pretty obvious to me that they don't really care about their customers' worries, and I'm extremely let down by the lack of professionalism and concern shown by this company. Trust me, steer clear of this pricey insurance policy to spare yourself the headache.


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    Insurance purchase

    I bought insurance from this other company, and man, trying to cancel it has been a total nightmare. Their website wouldn't work, they never picked up the phone, and even when I emailed them, they kept charging me. Finally got it canceled, but then they tried to charge me again, got debt collectors involved, and kept overcharging me. It's been a neverending nightmare dealing with them.


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    Insurance policy cancellation and customer service issue

    I recently tried to cancel my insurance policy with this company because my phone is outdated, and let me tell you, it was a total nightmare. I was on the phone for hours trying to get through to their customer service team, but it just seemed like a lost cause. It's really surprising to me that a well-known company like Odido (formerly T-mobile) is still working with them.


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    T-Mobile phone insurance cancellation

    I've had a terrible experience with the company that sold me T-Mobile phone insurance. I've tried to cancel it twice, both in writing and over the phone, but it's still active. It's been really frustrating and inconvenient because I don't want the insurance anymore. I'm thinking about taking legal action against the company for being so shady.


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    Mobile phone repair service

    I had a really bad time with the company's phone repair service. I sent my phone in to get fixed, but it came back in worse shape than before. The screen was totally smashed, and the phone wouldn't even work. I tried to get help from customer service, but they weren't any help at all. It was a huge hassle trying to fix the problem, and I ended up with a phone that didn't work at all. Overall, my experience with the company was really bad, and I wouldn't suggest their services to anyone.


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