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PortlandPaul
Ordered two pair of Earrings. First pair was a channel set hoop 14K white gold with 2mm AA Sapphires and diamonds - beautifully crafted and EXACTLY as described and represented (descriptions, image...Read on
K
Katrina
Received very poor quality expensive jewelry and they charged me for a free gift after I returned everything including the free gift. Bad customer service experience too. Don’t recommend Angara. Read on

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    Diamond and Sapphire Channel Set Hoop + Sapphire Compression-set Hoop Earrings

    Ordered two pair of Earrings. First pair was a channel set hoop 14K white gold with 2mm AA Sapphires and diamonds - beautifully crafted and EXACTLY as described and represented (descriptions, images and dimensions) on website. The $1260 price was higher than local jewelers by $150-$200 but the product was stunning and looked handcrafted verses cast mediocre stuff from high-quality chains - unfortunately my wife felt they were too large for her ears/face otherwise they would have been kept. The second pair of earrings was a 14Kt White gold solid hoop with a break where the stone is set that makes it appear as if the stone is being pinched and compression is holding it in place. Ordered a 1/8" wide hoop with a 2.5MM AA Sapphire stone (which is the larger of the two sizes offered in this design - the other was 3/32" wide with a 2MM stone - which is half the width and puny looking). I paid for the larger set but received the smaller - and even after 4 phone calls, 3 hours of my time and a dozen photographs detailing the dimensions of the earrings the main jeweler refused to acknowledge I had received the wrong set so they are simply being sent back - and at this point the customer service portion has been so miserable even if they agreed and refabricated the set correctly and offered a discount I wouldn't take them - I feel I cannot trust them (interestingly enough just before I wrote this review I found 4 other reviews on line about the same set of earrings where all four said the earring was half the size of the online dimensions and stone sizes - and one even said their local jeweler confirmed the stone was not 2.5MM and that at $800 he had overpaid by at least $300 for what he received - and yet all four of these people said they kept them anyway?!). The other issue was my Black Friday purchase came with a 10% discount and if I spent $2000, a "free gift" (which changes weekly) of citrine emerald cut stone earrings and a pendant necklace - they were very nice but they substituted a r e a l l y ugly pair of earrings and necklace where the silver was filigree embellished and the citrine stones cut triangular shaped. They made the substitution without contacting me - so I had to reject those and waste time going to ta UPS store to return them (prepaid label but it required a scanned drop off) and demand they sent the set I originally selected - thankfully these arrived on Christmas eve so I could gift them but now that I am sending back the other items I have to return these too or pay $400 for them which they are probably worth $25 wholesale or $100 retail. So my experience was this: beautiful products and the best descriptions, images and measurements that I found on any online retailer, free shipping and exchange and return shipping, and the quality of the craftsmanship was outstanding on all pieces, and the stones were of the quality clarity and grade - so nothing shady at all about that end - but the issue over the incorrect piece was exacerbating and since all jewelry is made to order they couldn't even pull out to precast stoneless hoop settings to confirm the measurements or help resolve the problems even after the detailed images and measurements - if I wasn't attentive, critical, or demanding and just kept the wrong set they would have made an extra $300 due to me not noticing the mistake. The customer service was painful, time consumptive, impossible to get through to, impossible to get resolution through, and in the end just not worth it - I shouldn't have to work this hard to spend $2000. Although who wouldn't jump through any amount of hoops to provide something truly beautiful for the love of our lives. Still I would recommend extreme caution if purchasing through Angara. Also it appears the largest discount available is if you sign up for an account and that gets you 12% otherwise they have a perpetual 10% off and free gift - but in you need to consider if the extra 2% and no free gift isn't a better deal.


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    Emerald necklace and earrings

    Received very poor quality expensive jewelry and they charged me for a free gift after I returned everything including the free gift. Bad customer service experience too. Don’t recommend Angara.


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