Artemest24 reviews
This score is based on 24 genuine reviews submitted via US-Reviews since 2023.
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I was halfway panicking when the gift arrived with a cracked lens. I messaged customer support and got a prompt reply, then a replacement was sent within days — honestly faster than I expected. It still reached me before Christmas. The frames look great and their handling felt professional and calm. After some prior run-ins with slow companies, this was a pleasant surprise.
Almost stuck with a busted chandelier
Thought I'd be stuck with a cracked chandelier, but they actually checked in and answered the questions I kept sending. I needed something sturdy for my dining room after a bad previous buy, and the first unit arrived damaged. They sent a replacement quickly—still not flawless, but it's fine now.
Friend's tip turned out right
I first saw Artmest on a friend's IG and I was half skeptical, to be honest. Order had a mix-up at first, and I thought, here we go again. Their rep jumped on it though, fixed things fast, and the package ended up arriving early and in great shape. That moment—unboxing everything perfect—was when I figured they were worth it.
Cookware purchase
I just bought a new piece of cookware from this store and I have to say, I am really impressed with both the product and the great service I got. The cookware is top-notch quality and has been a wonderful addition to my kitchen. The company's service was top-notch, with clear and timely communication during the ordering and delivery process. The packaging was really secure, making sure the product arrived in perfect condition and on time. I'm so happy with my purchase that I'm already thinking about getting a smaller piece from them too.
Awesome tableware
I recently purchased some amazing tableware from this online store. The website was user-friendly and ordering was a piece of cake. The products arrived promptly and they looked absolutely gorgeous! The quality is top-notch. The tableware I got is just perfect - all the details are so beautiful. I find myself admiring them all the time! I plan to use them every day and create wonderful memories. I am really excited to shop here again soon!
Beautiful pillows, true to picture
I bought some really nice pillows from this website and I was super happy with how good they were. The pillows looked just like they did in the pictures, which is always a good thing when you're buying stuff online. I had a question about the pillows before I bought them, and the customer service team was really helpful and got back to me quickly. They gave me all the info I needed right away. The website said it would take a while for the pillows to get to me, but they actually showed up sooner than I thought. Overall, I had a really good experience and will definitely think about buying from them again in the future.
Oversized mug purchase
I got this awesome oversized mug that I really wanted, but it ended up being delayed 4 times because the supplier messed up. Simona from Artemest was great though, she kept me updated on everything. Finally got my hands on that mug and it was amazing!
Silk cravat in foulard print
I absolutely love the silk cravat I bought. It's so stunning! The combination of toasted orange and deep blue pattern details gives it a really unique and elegant look. Plus, it arrived pretty quickly, and the packaging was top-notch with a gift card included just like I asked. The quality of the tie really impressed me - the colors are subtle but rich, the stitching is precise, and they used a lot of silk. I've been to The Lakes Region of Italy before, so I can totally appreciate the amazing design and craftsmanship behind this piece. I know my husband is going to adore this gift, and I'm so happy to give it to him. Thanks for such a beautiful and high-quality product!
Misleading purchase
I was super bummed when the chair I bought wasn't what I expected. So, I reached out to the customer service team, and they were really helpful. They looked into the problem right away and gave me a few choices to fix it. After weighing my options, they came up with a solution that not only fixed the mistake but went above and beyond. Their customer service was top-notch, and they completely turned my negative experience into a positive one. They definitely earned a glowing 5-star review from me.
Source for dishes
I was looking for some cool new dishes and I came across this little hidden gem. The whole ordering process was easy and straightforward, and when my order showed up, I was really impressed with how good everything looked. The packaging was really well done, it was obvious they took a lot of care to make sure everything arrived in one piece. Plus, I got a refund when I saw that the price had dropped right after I bought it. Overall, it was a really great experience.
Altek Depositato barstool replacement foot
I was freaking out because I lost one of the little rubber feet on my Altek Depositato barstool. But then I found Artemest and got in touch with this awesome lady named Charlotte Wendt. She was super nice and really helpful the whole time. I sent her some pics and measurements of the missing foot, and she managed to find the exact same part from the original manufacturer. Charlotte walked me through the ordering process, making sure everything went smoothly. In less than a week, the replacement foot arrived all the way from Italy to my place in St. Charles, Missouri. I can't thank Charlotte enough for her top-notch customer service and the personal attention she gave me. She really went above and beyond to help me out quickly and efficiently. Charlotte is a true pro at customer service, making sure I got everything sorted out.
Gift for Mom
I got my Mom this awesome umbrella and she absolutely adores it! It's so cute and fashionable. The colors are amazing and it's really useful as well. She's been getting so many compliments all around Massachusetts, which is pretty cool, right?
Luxurious handmade ceramic vase
I never would've thought buying a vase could be such a great experience! The staff at this store really knows how to treat a customer right. They were so friendly, so helpful, and really went out of their way to help me pick out the perfect vase for my home. The quality of the vases is top-notch and super fancy. I am so happy with my purchase and so grateful for the amazing service I got.
Sardinian carpet
Oh my goodness, I recently bought this amazing Sardinian carpet from Artemest, and it's actually my second one from the same weavers. I absolutely love it! The experience was fantastic, from making the purchase to receiving the delivery, everything went smoothly. I was thrilled to see that Artemest still collaborates with the same artisans even though it's been 18 months since my first buy.
Handmade photo album as a baby shower gift
We bought this adorable handmade photo album from Artemest as a present for a friend's baby shower. The customer service was super helpful, they walked us through the ordering process, gave us details on delivery times, and even helped us create a special gift card. It was such a smooth and pleasant shopping experience. The friend who got the gift adored the photo album, and we were so pleased with how well-made and beautiful it was.
Espresso cups purchase
The espresso cups we bought are seriously gorgeous and one-of-a-kind. The craftsmanship is so intricate and beautiful, it takes us back to our amazing trip to Rome. We wanted to get them as a keepsake from our time at a fancy hotel near the Spanish Steps, where they were used. When they arrived, they were in perfect condition, all wrapped up carefully to make sure they didn't get damaged in transit. When we got them at our house in California, we were so excited to put them on our bookshelves with the rest of our mementos from traveling around Europe. Overall, we're super happy with our purchase and would totally recommend them to anyone else.
Tray purchase
The tray I bought was just what I wanted and had been on my list for a while. The price was good and shipping went smoothly. I liked that they kept me updated on the shipping status. Overall, I had a great experience with this purchase and would definitely think about buying from them again. Thanks!
Unique decorative accessories
I just bought some really cool decorative items from this online store, and I gotta say, I'm super happy with how it all turned out. The pieces are beautiful and really class up my place. The customer service was top-notch too, which made my shopping experience even better. I definitely suggest taking a look at what they have to offer.
Gift shopping
Artemest has become my favorite website to find unique gifts for my loved ones. The selection of items they have is really amazing, each piece is so beautiful and one-of-a-kind. I've never been let down by anything I've bought from Artemest, and people always love the gifts I give them. They have such a variety of things to choose from, there's something for everyone. Whether I want a bold piece or something more subtle, Artemest always has top-notch products that never fail to make a good impression.
Vase purchase
The customer service I got at Artemest was amazing. Elisa was so helpful and did everything possible to answer all my questions and make sure my customization requests were met. She was friendly, knew what she was talking about, and got everything done quickly. Even though I only bought a small item compared to what they usually sell, Elisa still treated me really well. I was so impressed by her service and I'll definitely remember it. I just got the vase I ordered and it's even better than I expected. It's really high quality and arrived in perfect condition. Overall, my experience with Artemest was fantastic and I'll definitely be coming back for more stuff in the future.
About Artemest
Artemest is an Italian online marketplace specializing in the sale of handmade luxury furniture, home decor, and lifestyle products. Founded in 2015 by Ippolita Rostagno and Marco Credendino, Artemest aims to preserve Italian craftsmanship by connecting artisans with a global audience, offering an extensive catalog that includes a variety of high-end items such as furniture, lighting, and accessories. The platform serves as a bridge between traditional Italian artisans and contemporary consumers, emphasizing the value of craftsmanship, design, and the story behind each unique piece. Artemest’s mission is to sustain and celebrate the rich heritage of Italian artisans, making their skills and creations accessible to customers worldwide through its e-commerce platform.
Details
Contact Information
Via Savona 97
20144 Milano
Italy
Categories Artemest
Online Shop | Home and Garden | Merchandise
Page Statistics
Last update: March 2026
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Review with most votes
A Luxury Home Decor Experience
I have had a fantastic experience with Artemest, a luxury home decor and furnishings company. From the moment I stumbled upon their website, I was impressed by the beautiful and... Read onBy: Zetta Ernser