Black Label Reviews
Reviews (22)
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Horrible customer service
Don't bother ordering from this place, seriously. I've dealt with their terrible customer service and long wait times in the past, but this time was the final straw. My order never showed up, super disappointing.
Over a month wait
OMG, I've been waiting for my stuff for a whole month now and still haven't gotten anything! I tried emailing them, but they haven't responded at all. I used to really like this place, but now it's the worst! Definitely wouldn't recommend buying stuff here!
Overdue order
I've been a loyal customer for years and always loved their products, but my recent experience has been a nightmare. I placed an order back in September, they took my money right away, and now it's November and I still haven't received my item. Their customer service is non-existent - no response to any emails, calls, or messages on social media.
Matt clay product
I'm really disappointed with this company. I ordered the matt clay product back in July and still haven't gotten it. I got a shipping confirmation three weeks after I ordered, but the product never showed up. Now the website's down, and it seems like some folks have only been getting part of their orders since August. It's frustrating to get an email with a discount code when I haven't even gotten what I originally ordered. This company's lack of communication and transparency is just not okay. I just want the product I ordered because it's honestly the best I've ever used.
Craft clay
I gotta tell ya, the craft clay from this company is seriously top-notch. Everybody wants it, that's for sure. But man, I'm so frustrated with how they just can't keep up with the demand and handle their deliveries properly. I think it's a no-brainer they should start selling in places like Boots, instead of just online where they can't keep up. They better fix this problem real soon.
Leather jacket purchase
I'm really happy with the leather jacket I bought, super top-notch quality. But man, it's been forever since I ordered it and still no sign of it. Can't get a hold of them through email or phone, seems like they fell off the grid. Bummer!
Awesome shirt
I recently found this awesome shirt at this one place, but unfortunately, I can't find anything else like it. It's a major bummer that the company's accounts are overdue, and there's a chance I won't even receive my order. The shirt itself was fantastic, but I really wish I had known about their sketchy reputation before making a purchase. Any suggestions on where else I can find a shirt like this?
High-end grooming products
Let me tell you, my recent shopping experience with this brand has been a total disaster. I've been a loyal customer for a while, but man, they really dropped the ball this time. I'm not the only one feeling this way either – I've heard plenty of other customers are having the same problems. The service has taken a nosedive, and the owners need to take responsibility for what's going on. Right now, I'm in the middle of filing a claim with my bank to get my money back for the products I never got. I used to trust this brand, but they've really let me down. My advice: stay away and don't waste your time or cash.
Shampoo purchase
I bought this shampoo from the company and it was really good. But man, I was bummed when they didn't have it in stock for like three whole months. I stuck with them because I like their stuff, but they kinda dropped the ball on letting customers know what was up. Had to switch to another brand in the end. Hopefully, they figure out their inventory and let us know what's going on next time.
