Broadway Direct1 reviews
This score is based on 1 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Almost perfect night, weird customer service hiccup
choose a date, pay, get the PDF, add to wallet. The app/website did its job, and check-in was painless at the door. I actually sat there thinking, hey, this was a good buy considering the view. Where things went sideways was customer service. I picked the wrong date (totally my bad) and emailed right away asking if I could swap or get a refund. The rep, Amanda, told me to let the date pass without scanning and she'd help after — so I followed that. Next day she changed her tune and said nothing could be done because the show was popular. That flip-flop was frustrating, and my follow-ups kind of went into a black hole. So, overall: the product — the tickets, the seats, the delivery — pretty solid and even pleasantly surprising. But the support process left me annoyed and out some cash. I’ve had smoother exchanges with other ticket companies, so I’ll probably use them again but be extra careful and save screenshots of every chat. Not ideal, but the night was still fun and the show blew me away.
About Broadway Direct
Broadway Direct is a U.S.-based ticketing service focused on Broadway and other live theater performances in New York City. It sells tickets online for stage productions and provides show information such as schedules, seating options, and venue details. The service is aimed at theatergoers, including tourists and local audiences seeking advance or same-day access to performances. Broadway Direct is associated with The Shubert Organization, a major Broadway theater owner and operator.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Broadway Direct
Online Shop | Multimedia & Magazines
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Last update: March 2026
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Almost perfect night, weird cu
choose a date, pay, get the PDF, add to wallet. The app/website did its job, and check-in was painless at the door. I actually sat there thinking, hey, this was a good buy consi... Read onBy: A. Macejkovic