Covers And All Reviews
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5/5/20
DO NOT ORDER FROM THIS COMPANY, unless you're okay with waiting over 3 months to receive your product. I ordered on May 5 of this year with the expectation it took 2 weeks. I held the process up by 5 days as they needed additional info from me, but 85 days after that, I still hadn't even received a shipping number. I called multiple times and was told it's in production and would be shipping within 3 business days. Called yet again on June 24 to cancel, was offered a 15% discount and guaranteed it would be at my door by July 1. Waited until July 16, at which time I called again, was told it was "in production" and would receive within 2-3 business days and that a manager would call me. As of July 27 no manager has called me. So I called again on July 28, I was queue position 4 at 10:30am and received automated recording i would keep my spot in line and receive a call back. No such call ever came and after waiting for 45 minutes after calling yet again on July 29, finally canceled my order after waiting for 3 months!
grill cover
Purchased 6/12, paid for expedited shipping to arrive 6/26. Received email that new delivery date was 6/29. Still have not received. Chat feature does not work on their website. When you call, you get put into a queue and then hung up on. Even the "call back" feature hangs up on you when they call you back. Have sent 2 messages via their website and still no response. Will have to dispute the charge with my bank to get any response!
Custom Sandbox Cover
I ordered a custom sandbox cover on 5/8, and was charged for the product immediately. The expected date of arrival to me at that point was 5/28. I expected a longer delay due to it being custom cut, and with Covid-19.
That date came and went, and I received on communication from their company, so early in June I called and was told there was delays due to Covid, but that my cover should be shipping out in the coming 1-2 weeks. That seemed acceptable, so I decided to wait. I received a generic communication 3 days later apologizing for the delay and updating my expected shipment arrival date to 6/15. Again, I was patient and waited, and that date came and went. I sent a customer service request asking for an update, and was given a copy-paste response from their CS group after a 2 day delay in getting back to me which said the order should ship next week. Unsurprisingly at this point, it did not ship the following week. By now, I was sending communications asking for an explanation and was offered a refund of my shipping I paid for, and expected arrival date of 7/1. I explained that the order needed to ship by the end of the week of 6/29 or I would be asking for a cancellation. At that point the chat rep I was talking to on their site stated it could not be cancelled because it was too far along in the manufacturing process, so I presented an ultimatum: Ship the item by the end of the week, with expedited shipping at no additional cost, or I would be filling a complaint and doing a chargeback. I received confirmation from the chat rep that he would escalate the request and promised it would ship by end of week.
2 days later I received a response telling me that they needed to refabricate the order, and that it would not arrive to me until 10 days from now. Again, I re-stated my ultimatum requiring a shipment by end of week, and received a canned message thanking me for my patience. I filled a chargeback with my credit card company on 7/4. Just last night (7/5) I received ANOTHER generic email response saying my item would be completed in 4 days and then would take up to 13 days to reach me!
I don't know what is going on with this company, but their complete ineptitude regarding customer service, manufacturing, and accountability is concerning. Maybe they will resolve the issues as times goes on, but I would STRONGLY recommend you look elsewhere for any covering products. If you manage to get the product in a timely manner I would be very concerned about the quality of the product you'd receive if their manufacturing and fulfillment departments are terrible as their customer service has been.Lounge Chair Covers
Covers and All doesn't even deserve a one star. I have placed an order for two standard size lounge chair covers on May 12, which was initially scheduled to be delivered on May 18. On May 20th I called to check the status and their customer service blamed it on Covid 19 and said that my order is being expedited and should ship out in two weeks. Three weeks later no shipment occurred and when I check the status it shows that my order is still in production. One again I reached to their customer service and was given the same excuses and promised that my order is being expedited and should ship out no later than the 26th of June. I checked on my account and once again that status shows that it's still in production. Again, I reached out to their customer service and after was put on hold for 6 minutes I was told that it will be another week. As a consumer to paid for the product and constantly being lied to when ask for the status of my order. I will not recommend this company. Their customer service located in India are people with no integrity. I will never do business with Covers and All if all I get is bunch of excuses why my order is not being processed and delivered!
Sofa, 2 chairs/ table
Very happy with quality. Looks great! Items were late by a week but they refunded my expedited shipping with no problems.
