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All reviewsCovers And All
46% Would buy here again
All reviews (13)
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Custom Couch Covers
The quality of materials, stitching and sizing on the 10 custom pillows and 2 patio heater covers I ordered in February were excellent. Subsequently in early May I ordered 2 custom outdoor couch covers and when I ordered them, I followed the Covers&All measuring instructions provided on their site. The instructions specified Covers&All would be adding an additional 1-2 inches to the height, width and length measurements I provided to ensure the allowance needed for putting on and removing the covers. I provided the actual measurements for the height, width and length of the larger couch however, Covers&All did not add the additional 1-2 inches so the cover is almost impossible to put on because it is far too tight. I emailed customer service about the mistake and I quickly received a response to follow their specific 4 step process of photo documentation so they could review the issue. I am a photography teacher, so I carefully document all the requested information with the help of my husband. I followed their photo documentation specifications, and additionally, I retitled all 18 photos and sent all the photos so customer service would easily be able to interpret them. A week passed without any response from customer service, so I followed up with another email. The following day I was informed that they could not view the photos sent a week earlier, so I resized all the photos and shared them again. Their 3rd response to me was that the photos were not clear enough to show the size of the cover, so additionally they wanted me to shoot a streaming video which documented the measurements of the couch cover. After emailing with 3 different customer service agents over a 9 day period, I was left exhausted and disappointed. The couch cover does not fit and all the documentation I provided customer service was not enough for them to assist me. No longer a fan of Covers&All.
the covers are good
the quality of the Tv cover is really good and it look very decent too as comparing to the price
Also they have the variations to choose which make it easierSofa, 2 chairs/ table
Very happy with quality. Looks great! Items were late by a week but they refunded my expedited shipping with no problems.
Custom tarp
Paid to have shipping expedited. The day I was guaranteed delivery was one day after they shipped from India. They know good and well it takes far longer than one day to travel from India to the states and be delivered to residence. Yes the customer service people are nice on phone but they all know that the product will not arrive even remotely close to date guaranteed. I no longer need my custom tarp because the event will have passed. I’m also nervous to see the quality of product if it is to ever arrive.
Panels
I should have checked this site before making my order. This company is horrible!!! I ordered on-line and received the wrong dimensions. I input them in their measuring tool as prescribed and they send a totally different size. I have spent time on multiple phone calls to get these returned and my money refunded for their error. The first person in India "derek", refused to help refund my purchase and I asked for his supervisor. I spoke with "sam" who did not want to hear how they sent the wrong sized panels and this is clearly their error. I offered to return them for a refund and they refused. They would only offer to have me reorder and give me half off a new order. Never did they offer to make this right for their error. Cleary their production team and management of the website do not speak with each other. As said in other reviews, DO NOT waste your time and money with Covers And All, they are not a reputable company. They do not care about customer satisfaction.
outdoor furniture covers
Terrible customer service. I would never purchase covers here again.
We had a defective product that they refused to do anything about, and would not even provide useful information we could use to fix it on our own. Very poor service. Very disappointed, but ultimately, it is their loss since word of mouth is the best form of advertising!Completely agree with you. I have also filed a BBB complaint and am posting everywhere I possibly can to help people be aware that they are better off throwing their paycheck in the trash
Patio table cover and custom pizza oven cover
NEGATIVE: this company is a scam. We ordered two covers with straps and when we opened the packaging the straps all fell off. We immediately contacted them to let them know and it has taken TWO MONTHS of slow, brutal customer care interaction for them to let us know “they find it hard to believe the straps weren’t sewn on properly”. They will not accept a return nor refund the strap cost. We would never purchase from the poorly run company again and recommend looking g elsewhere. The quality is poor, communication is very slow, and service is nonexistent. They delete negative reviews on their site. Buyer be ware.
I agree, BUYER BEWARE!
Custom Made 72x60x48 cover
Initially I wrote a bad review because I was getting no replies and it said my item shipped from INDIA.....I ordered from this company because of made in USA. Even though it said shipped, they gave me a tracking #. It told me nothing except it was in India. I was so upset because I thought I was ripped off. I ordered on 9/20/20 and they shipped on 10/6/20. The product came from India and arrived at my doorstep in 6 days. I was shocked that it was actually delivered on 10/12/20 considering there was no tracking details. The cover is very nice, made to my specs and really heavy duty. The quality is very good. I hope it lasts at least 5-6 years.
Grill cover
Gave height measurement of 46.5" tall, delivered cover is 48.5" in height with 2" of material on the ground rendering grill wheels inoperable. Contacted them so they could modify it and they refuse to talk, only email and refused to fix it. Only offered 35% off of a new one. No Thanks!
5/5/20
DO NOT ORDER FROM THIS COMPANY, unless you're okay with waiting over 3 months to receive your product. I ordered on May 5 of this year with the expectation it took 2 weeks. I held the process up by 5 days as they needed additional info from me, but 85 days after that, I still hadn't even received a shipping number. I called multiple times and was told it's in production and would be shipping within 3 business days. Called yet again on June 24 to cancel, was offered a 15% discount and guaranteed it would be at my door by July 1. Waited until July 16, at which time I called again, was told it was "in production" and would receive within 2-3 business days and that a manager would call me. As of July 27 no manager has called me. So I called again on July 28, I was queue position 4 at 10:30am and received automated recording i would keep my spot in line and receive a call back. No such call ever came and after waiting for 45 minutes after calling yet again on July 29, finally canceled my order after waiting for 3 months!
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Buyer Beware! I would not purchase from this company again and wish I had read the reviews prior to purchasing. I have a chat chain from them where I specifically asked the material of their cushion covers. I told them I did not want a vinyl cover like I have for my outdoor kitchen. I was assured they were "a fabric feel" and placed the $200.00 order. When my VINYL covers were received I immediately contacted them. After a month of me emailing and often not getting a response a week or more at a time, they refuse to take any responsibility for lying directly to me (even though it is in writing) and refuse to give me a refund. I have since posted a negative review to which they have removed and taken down all my additional comments on their fb page. Obviously the positive reviews are filtered to keep their satisfaction rating high. I have also filed a grievance with the BBB.
Save your money and purchase from an honest company. Happy buying!