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The costumes I received were made with low quality material and shoddy craftsmanship, fell apart after one wear, and was cheaply made. It looks like it was all rushed to be put together and it fit ...Read on
Buyers beware Buyers beware. If they mess your order up, you will NEVER get a refund, no matter how in the wrong they are and regardless of what they say on their page. First of all, I ordered ...Read on
Ordered Sept 9 didn’t get ANY response for weeks until I followed up in October. Was told it was being worked on. Webpage says take-15-20 days and as of October 5th still no response of order or ...Read on
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Bad quality and poor customer service
The costumes I received were made with low quality material and shoddy craftsmanship, fell apart after one wear, and was cheaply made. It looks like it was all rushed to be put together and it fit HUGE for some reason even though I checked and made sure my measurements would match the size I chose. A belt I ordered was supposed to have a metal charm, but instead they hot glued a piece of silver scrap fabric they cut in a circle to the chain and it immediately fell off since hot glue doesn't adhere fabric to metal at all. I've been trying to contact them on their Facebook page and their customer support email but they've been trying to avoid my messages about returning my order since I was very unhappy with it. They just took my money and ran off with it. I absolutely don't recommend them, save your money and shop elsewhere. It seems that a lot of their positive reviews are fake as well to make it seem like they're better than they really are.
Talia Al Ghul and Silver Blad Aramintha
Buyers beware. If they mess your order up, you will NEVER get a refund, no matter how in the wrong they are and regardless of what they say on their page.
First of all, I ordered the costume on July 26th and told them I need it by the end of Sept. It should only take 2 to 3 weeks to tailor and a week or two to ship. By early September I asked them for a status. They hadn't even started. I asked for a refund since the costume would not make it in time for my con even though I ordered it with plenty of time. They did not want to give me a refund and offered a 15% discount and told me I can just wear it to another convention.
I thought this was rude, but I accepted. They never sent me my discount.
A month later I receive the costume and it was completely wrong. On their page it said it would be made out of vinyl and leather. It was made out of velvet.
In addition the boots I ordered were supposed to be the same dark green as the costume. They were bright lime green.
When I asked for a refund, they tried to push a 50% discount on me. Considering I never got the first promised discount and can never wear the costume because it was so completely wrong, I declined. Eventually I told them I would open a dispute with Paypal and my Credit Card company, so the conceded to give me a refund.
I waited a month and a half, and got no refund. I reached out to them and they said they would check on the status of my refund.
Another three weeks have passed. Since then I have sent them two more emails and they are now ignoring me. Finally I gave up and opened up a case through Paypal. I hope I will get my refund.
On another note, I actually purchased two costumes from them around the same time. The second costume was made incorrectly also and had missing items. They refused to send the missing items like they promise on the page.
In short, if they make a mistake, you are the one who loses because they will continuously tell you that you are wrong and their tailor was right.
The prices may be cheap but service and quality matches. So I tell you to purchase with caution.
Custom ToyStory Woody outfit with boots and hat
Ordered Sept 9 didn’t get ANY response for weeks until I followed up in October. Was told it was being worked on. Webpage says take-15-20 days and as of October 5th still no response of order or shipping. I email several times asked for a refund and was told it was shipped (no tracking number provided) so I emailed again and then they finally gave me a tracking number/website in Chinese (October 11). I paid for express 2-4 day shipping BUT they sent it regular mail. As of October 13th it hasn’t even left China. The company said that DHL and FedEx “won’t deliver” (Which is a lie cause we regularly get mail from both companies and they have offices near me). I’ve asked for a refund in shipping and they haven’t responded. Buyer beware. I feel they are dishonest and they brush off customers cause they already got your money. (My order was almost $300). I need the costume for Halloween and I don’t think it’s going to get here in time as EMS China Mail is notorious for going by boat. Never again- don’t trust this company.