Heartland Veterinary Supply40 reviews
This score is based on 40 genuine reviews submitted via US-Reviews since 2020.
Featured Reviews
Reviews (40)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Repeat customer blues
I keep ordering because delivery’s usually on time (driver nice), but customer service treated me like a ghost — only new sign-ups get the deals. Kinda ridiculous. Would love a loyalty perk; heads-up to others.
Rushed order, no show
I needed this for a meeting and paid extra to rush it, but it never showed. Paid about $90 total and now I'm scrambling without it. Feels like a product that never existed. Not the worst thing, but I'd order somewhere else next time, for sure.
Needed it, never showed
Right when I needed it most—mid-move and with a sore back—I checked the tracking and there was no update, no knock. They took $60 and $30 for expedited shipping, promised a time-sensitive delivery, but customer service went quiet. Product could've been okay, but the delivery ruined it.
Almost didn't expect it
Funny, I nearly didn't expect it — been burned by other suppliers before, but the meds arrived on time, every single time. Their reps are polite, actual people on the line, not robots, and they helped when I had a question. Prices beat everyone else I checked, so yeah, I'll keep ordering.
Almost skipped, glad I didn't
setup was fast, the checkout worked, and I could delete my account afterward, which I didn't expect. Delivery was quick and there was a small, thoughtful extra in the box. If you’re wary like me, try it once—just wish guest checkout was an option.
Midnight dachshund meds
crazy low prices, I almost hung up thinking it was a mistake. Orders keep arriving fast despite them being across the country, and once I even got a tiny free sample. Cheap, reliable, honestly surprising.
Cheap fix, clunky clicks
I figured I'd try them because, well, cheap dog meds sounded too good to pass up. I worried about reordering prescriptions — would it be a headache? Turns out the meds arrive on time and my pup actually approved with a tail wag, so that worry eased. But the refill process online is still a mess, lots of clicking and guessing dates, ugh. Still use it for everyday meds though, saves money and keeps us sane-ish.
I almost canceled
I almost canceled the second order after the first one arrived late and I had to call to get it moving. Still, I gave them another shot — waited five business days, kept checking my account, nothing shipped. After I finally called, they said the item wasn't in stock (no email, no call). To be fair, when it did arrive the meds were correct and packaged well, so quality was fine, but the silence cost them my trust.
Don't rely on their timing
If your dog is sick, don’t count on them — shipping and communication are the problem, though the meds themselves arrived fine. I get monthly heart meds for my older dog, and it’s nerve-wracking to wait with no status updates. Second order sat for five business days, nothing on my account, had to call and then was told it wasn’t even in stock. Frustrating. Weirdly, when it did arrive it was correct and well packed, so mixed feelings.
Good meds, bad timing
I actually found this pharmacy on a neighborhood Facebook group — a friend had recommended it, so I tried it when my cat needed an urgent prescription. Vet faxed it over and then silence. Five days went by with no update even after I asked them to call my vet. I ended up canceling because it wasn’t getting filled fast enough to help my cat. They barely answered email (one reply after almost two days) and never picked up voicemail — I left three messages. Oddly, a week later and after canceling, the package arrived overnight. The meds themselves were fine, simple packaging and easy to give, but the response time sunk it for me.
Ten days 'til calm
I remember pacing the living room, cat whining, me checking the tracking like it was a thriller. I ordered meds and then... silence. They called back to say they found a dose error and fixed it, which was fine, except they then sat on it for days. I called twice. Promises were made. Promises were slow. The turning point was when the box finally showed up and my cat actually stopped hiding under the couch. Instant relief. Not ecstatic, just relieved — that exact moment when you stop holding your breath. I’ve had faster service from places overseas, oddly enough. So yeah, skeptical at first, then satisfied once it arrived. Would I go back? Maybe, but only if they speed things up next time.
Staring at the tracking number, sighing
I was staring at the tracking number more than once, waiting, thinking maybe it'll move — it didn't. Delivery was the whole problem for me. They kept giving flimsy reasons for delays, and calls would only get answered after I raised my voice, which is frustrating. I get that things happen, but this was months of slow responses and excuses. Customer service felt defensive, like they were protecting a process instead of helping a worried pet owner. I did stick around because the price was hard to beat, and honestly that kept me going longer than I should have. Compared to other places I've tried, where they at least answer the phone or ship on time, this one falls short. I asked to transfer my dog's prescription and then radio silence — that was the last straw. So yeah, cheap is nice, but not when you need meds reliably. Still, if cost is your only concern and you can tolerate waiting and extra follow-up, you might save some money. Me? I'll probably pay more somewhere that actually shows up when it counts.
Review with most votes
Great Idea
My two cats just released from stupid skin problems due to allergies.Thanks to Heartland. Initially started with one ,we couldn't diagnose on time being first time owned pets... Read onBy: Kevin