LELO - Overall Rating based on 27 reviews
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Personal messager purchase
I recently bought a personal massager from your company, and I gotta say, I was super let down by the quality of the product and the whole experience.
Awesome stuff
This company is seriously amazing! Their products are so top-notch, I've been buying from them forever because they're just that cool. And let me tell you, their customer service is seriously the best ever. Their warranties are just mind-blowing. You really have to give them a try, I promise you won't be let down. They're honestly the best!
Faulty product warranty claim
I recently had to contact customer service about a problem with a product warranty, and I have to say, I was pleasantly surprised! Valerija from the customer service team was amazing. She walked me through the whole process, from registering my product to filing a warranty claim. Lelo offering a 10-year warranty is impressive, but the way Valerija handled my claim was exceptional. It felt like having my own personal assistant taking care of everything. I've had worse experiences at the immigration office, so props to Lelo for their fantastic customer service. Thanks to Valerija, I now have a replacement on the way at a 50% discount, which I think is really generous. I've been a loyal Lelo customer since 2020 and even gifted SONA toys to my friends who all love them. Overall, I couldn't be happier with how things turned out, and I want to give a big thank you to Valerija and the whole Lelo team.
Replacement Product Assistance
Katarina really helped me out when I needed a replacement product. She was great at keeping me in the loop and got everything sorted quickly. She set up the return of the original item and had the replacement sent out overnight. The only thing I'd recommend for future customers is to print DHL files on one side only to prevent any mix-ups.
Vast Experience
I've been a loyal user of this company for a while now, and I have to say, my experience has been exceptional. I did have a small issue with one of my products, but the customer service team took care of it right away and made the replacement process easy. Ivan was really dedicated and professional, which made the whole experience even better. Even though no product is perfect, the quality and service from this company have made me a loyal customer. I have no problem recommending this brand to others because I truly believe in their superior products and support.
Two products
I really have to give props to the support team at this place, they are seriously top-notch! Monika, in particular, really went above and beyond to help me out with an issue I was having. I had ordered two products, but unfortunately, they never made it to me because of some shipping mishaps. I contacted customer service, and Monika was super quick to refund me for one product, and at the same time, she made sure the second one was sent out right away. Big shoutout to Monika and the rest of the support team for their fast and awesome help!
Intimate time lovers
Today mostly every one like to buy these sex accessories and products online instead visiting store.Thisnis not first time I came here .Already have some products from Lelo .Just searching some web site I found it again and booked two products as Insignia remote control ,sense motion technology.Just feel the presence.Three button control silicone made , intimate pleasure in small cost.Boa Pleasure Ties ,just to enjoy movement at best .Soft ties,no harsh knot .
Overall one place store for lovers who dream all best time with or without partners.
Prices are quite simple as any where in market bit sometimes these can be purchased in good offers.
Review with most votes
Intimate time lovers
Today mostly every one like to buy these sex accessories and products online instead visiting store.Thisnis not first time I came here .Already have some products from Lelo .Jus... Read onBy: Roy