LELO - Overall Rating based on 27 reviews
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vibrating massager
I just got this vibrating massager and I was really looking forward to using it. It worked really well in the beginning, but then the battery died so quickly. I was bummed out about it. I reached out to their customer service and they were incredibly helpful! They sent me a replacement right away and even let me choose a different color. Now I can go back to enjoying my massages without any issues. Yay!
Gigi 2 & Warranty
Customer service was really quick getting back to me, easy to communicate with, and they helped me solve my issue. I was pleasantly surprised at how fast I got the replacement, too. I'd give them a 10 out of 10 rating. Their service and products are top-notch!
Lrlo Ora 2 vibrator
I was really let down by the Lrlo Ora 2 vibrator. It made a lot of noise, the battery conked out after only one use, and it definitely did not deliver on its promise of mimicking oral pleasure. The whole thing just felt cheaply made, and I was pretty upset with how it turned out after spending my money on it.
Enigma Wave purchase
After looking into it a lot, I ended up buying the Enigma Wave. I was really impressed by how nice it looks and how well it works, plus the positive reviews helped me feel good about my choice. The customer service from the company was amazing. When I had a question about my order, Patricia from customer service was super helpful and really went out of her way to fix the issue quickly. Her awesome help made my shopping experience even better, and I was so grateful for her effort. The great product and amazing customer service have made me a loyal customer of this company.
Buy from this place.
This place is really awesome and has the coolest stuff. The things I bought were amazing and worked so well. The app worked perfectly on my device and I didn't have any problems creating an account or logging in. Everything was top-notch.
Lost item located
I had a problem with a missing item I bought, but the company's team did a great job finding it and making sure I got it quickly. It was a pricey item, so I really appreciate their help in fixing the issue without any problems.
Spectacular customer service, amazing products
I just bought something from this company, and wow, I gotta say, the customer service was top-notch! The products are really good quality and totally met my expectations. I totally recommend getting stuff from here if you want to spoil yourself or your partner.
Warranty claim resolution
The customer service team at this company was amazing! They really helped me out with my warranty claim. When I contacted them about a problem with my product, they got back to me quickly and handled everything like pros. They fixed the issue in no time, and I was really grateful for it. Overall, my experience with their customer service was great, and I wouldn't hesitate to contact them again for help in the future.
New toy
I got this new toy, but after using it a few times, it stopped working. I was so bummed, but then I remembered it had a warranty, thank goodness! I contacted the company, and they sent me a replacement crazy fast. Now I'm over the moon happy, and my mood has totally turned around. Big thanks to the folks over there! This toy is just awesome - it brings me so much happiness and enjoyment!
Replacement Loki Wave
I recently got a replacement Loki Wave from this place and it was super easy! I didn't even need to return the broken one, just recycled the battery which was cool. The new one arrived really quickly, within ten days. The customer service lady, Nika, was awesome. The Loki Wave is the best, so I'm really happy to have a working one again. Thanks Lelo, you're awesome!!!
High-quality product
I just bought this really nice product from this company, and I gotta say, I'm super impressed with how good it is. The design is so sleek and the way it works is just top-notch. But, I have noticed that some of the products don't seem to hold up as well over time, which is a bummer.
Product quality and customer service
I've been a customer of this company for a while now, and I've always been blown away by how great their stuff is and how awesome their customer service is. When I order something, it all goes super smoothly from start to finish. Their products are seriously top-notch and they totally outshine their competition. I definitely suggest checking them out if you want high-quality products and top-tier customer service.
High-quality adult pleasure product
I just bought this amazing adult toy from this company, and let me tell you, I am super happy with my purchase. The quality and performance of the product totally blew me away - it's way better than I expected. The sleek design and advanced features make it stand out from other toys out there. I've been having a great time using it, and it's really taken my experience to the next level.
My latest purchase
I've been a customer for a while now and I gotta say, the stuff I got recently is just top-notch. It's high-quality and always does the job. It lasts forever and gives me a great time every time. I messed up an order recently, but the customer service team helped me out real quick and fixed it no problem. The delivery was fast and I couldn't be happier with how it all turned out. Just the best.
Ben wa balls, silicone breakage, replacement parts
I just bought a set of Ben wa balls from this site, but it was a pain to find what I was looking for. And now the silicone on the balls broke, but I can't even find replacement parts. It's a bummer because it's not good for the environment and it's affecting how much I like the product.
Vibrating Massager
When I was out shopping for a new toy, I was so happy with all the different choices I had. The website was really easy to use and I eventually found exactly what I was looking for. The vibrating massager I decided on turned out even better than I expected - it looks great, has strong vibrations, and is really easy to use. It's definitely made my alone time more fun and exciting.
Prostate toy purchase
Deciding which prostate toy to buy can be tough with all the options out there. I did research and read reviews, but got even more confused. People had different opinions, so it really came down to personal preference. I wanted both the Hugo 2 and the Loki Wave 2, but my budget held me back. So, I contacted customer service for help. They were quick to respond, and the person who helped me was super knowledgeable and friendly. With their advice, I ended up buying both toys with no regrets. I can't wait for them to arrive so I can have some fun. The great service I got has made me a loyal customer, and I'm grateful for the help in making the right choice.
Defective Dot
I got a Dot in February 2024, and it turned out to be a dud. The battery wouldn't hold a charge no matter what I tried. I called customer service right away, and they told me to follow the warranty process for a replacement, but I didn't want to chance getting another lemon. I asked for a refund, but they shut me down every time. The quality of the product was really lacking, especially considering the cost. I ended up filing a complaint and disputing the charge on my credit card. Dealing with customer service left a lot to be desired, and I'm pretty bummed about how everything was handled.
Customer service experience
I had the best customer service experience at this company. The rep, Valentina L., was super helpful and answered all my questions and concerns. She was really nice, paid attention to details, and gave me great service. You could tell she really cared about making sure I was happy. I felt valued and respected the whole time. I definitely recommend this company to anyone who wants awesome customer service.
Defective products
I recently bought a bunch of stuff from this company, and unfortunately, some of the products turned out to have issues. Within the first year of having them, some of the items stopped working properly. I tried to use the warranty for one of the items while it was still valid, but they didn't send me a return label, so I couldn't send it back for repairs. Now they won't honor the warranty for that item. Another time, a device broke down but I didn't realize how serious it was until after a year had passed. Even though it was still under warranty, I couldn't get a replacement because I only noticed the problem later.
Review with most votes
Intimate time lovers
Today mostly every one like to buy these sex accessories and products online instead visiting store.Thisnis not first time I came here .Already have some products from Lelo .Jus... Read onBy: Roy