LELO Reviews
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Reviews (27)
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Faulty product warranty claim
I recently had to contact customer service about a problem with a product warranty, and I have to say, I was pleasantly surprised! Valerija from the customer service team was amazing. She walked me through the whole process, from registering my product to filing a warranty claim. Lelo offering a 10-year warranty is impressive, but the way Valerija handled my claim was exceptional. It felt like having my own personal assistant taking care of everything. I've had worse experiences at the immigration office, so props to Lelo for their fantastic customer service. Thanks to Valerija, I now have a replacement on the way at a 50% discount, which I think is really generous. I've been a loyal Lelo customer since 2020 and even gifted SONA toys to my friends who all love them. Overall, I couldn't be happier with how things turned out, and I want to give a big thank you to Valerija and the whole Lelo team.
Prostate toy purchase
Deciding which prostate toy to buy can be tough with all the options out there. I did research and read reviews, but got even more confused. People had different opinions, so it really came down to personal preference. I wanted both the Hugo 2 and the Loki Wave 2, but my budget held me back. So, I contacted customer service for help. They were quick to respond, and the person who helped me was super knowledgeable and friendly. With their advice, I ended up buying both toys with no regrets. I can't wait for them to arrive so I can have some fun. The great service I got has made me a loyal customer, and I'm grateful for the help in making the right choice.
Intimate time lovers
Today mostly every one like to buy these sex accessories and products online instead visiting store.Thisnis not first time I came here .Already have some products from Lelo .Just searching some web site I found it again and booked two products as Insignia remote control ,sense motion technology.Just feel the presence.Three button control silicone made , intimate pleasure in small cost.Boa Pleasure Ties ,just to enjoy movement at best .Soft ties,no harsh knot .
Overall one place store for lovers who dream all best time with or without partners.
Prices are quite simple as any where in market bit sometimes these can be purchased in good offers.Enigma Wave purchase
After looking into it a lot, I ended up buying the Enigma Wave. I was really impressed by how nice it looks and how well it works, plus the positive reviews helped me feel good about my choice. The customer service from the company was amazing. When I had a question about my order, Patricia from customer service was super helpful and really went out of her way to fix the issue quickly. Her awesome help made my shopping experience even better, and I was so grateful for her effort. The great product and amazing customer service have made me a loyal customer of this company.
vibrating massager
I just got this vibrating massager and I was really looking forward to using it. It worked really well in the beginning, but then the battery died so quickly. I was bummed out about it. I reached out to their customer service and they were incredibly helpful! They sent me a replacement right away and even let me choose a different color. Now I can go back to enjoying my massages without any issues. Yay!
Gigi 2 & Warranty
Customer service was really quick getting back to me, easy to communicate with, and they helped me solve my issue. I was pleasantly surprised at how fast I got the replacement, too. I'd give them a 10 out of 10 rating. Their service and products are top-notch!
Vast Experience
I've been a loyal user of this company for a while now, and I have to say, my experience has been exceptional. I did have a small issue with one of my products, but the customer service team took care of it right away and made the replacement process easy. Ivan was really dedicated and professional, which made the whole experience even better. Even though no product is perfect, the quality and service from this company have made me a loyal customer. I have no problem recommending this brand to others because I truly believe in their superior products and support.
Two products
I really have to give props to the support team at this place, they are seriously top-notch! Monika, in particular, really went above and beyond to help me out with an issue I was having. I had ordered two products, but unfortunately, they never made it to me because of some shipping mishaps. I contacted customer service, and Monika was super quick to refund me for one product, and at the same time, she made sure the second one was sent out right away. Big shoutout to Monika and the rest of the support team for their fast and awesome help!
Product quality and customer service
I've been a customer of this company for a while now, and I've always been blown away by how great their stuff is and how awesome their customer service is. When I order something, it all goes super smoothly from start to finish. Their products are seriously top-notch and they totally outshine their competition. I definitely suggest checking them out if you want high-quality products and top-tier customer service.
Warranty claim resolution
The customer service team at this company was amazing! They really helped me out with my warranty claim. When I contacted them about a problem with my product, they got back to me quickly and handled everything like pros. They fixed the issue in no time, and I was really grateful for it. Overall, my experience with their customer service was great, and I wouldn't hesitate to contact them again for help in the future.
Lrlo Ora 2 vibrator
I was really let down by the Lrlo Ora 2 vibrator. It made a lot of noise, the battery conked out after only one use, and it definitely did not deliver on its promise of mimicking oral pleasure. The whole thing just felt cheaply made, and I was pretty upset with how it turned out after spending my money on it.
Buy from this place.
This place is really awesome and has the coolest stuff. The things I bought were amazing and worked so well. The app worked perfectly on my device and I didn't have any problems creating an account or logging in. Everything was top-notch.
Lost item located
I had a problem with a missing item I bought, but the company's team did a great job finding it and making sure I got it quickly. It was a pricey item, so I really appreciate their help in fixing the issue without any problems.
Spectacular customer service, amazing products
I just bought something from this company, and wow, I gotta say, the customer service was top-notch! The products are really good quality and totally met my expectations. I totally recommend getting stuff from here if you want to spoil yourself or your partner.
New toy
I got this new toy, but after using it a few times, it stopped working. I was so bummed, but then I remembered it had a warranty, thank goodness! I contacted the company, and they sent me a replacement crazy fast. Now I'm over the moon happy, and my mood has totally turned around. Big thanks to the folks over there! This toy is just awesome - it brings me so much happiness and enjoyment!
Replacement Loki Wave
I recently got a replacement Loki Wave from this place and it was super easy! I didn't even need to return the broken one, just recycled the battery which was cool. The new one arrived really quickly, within ten days. The customer service lady, Nika, was awesome. The Loki Wave is the best, so I'm really happy to have a working one again. Thanks Lelo, you're awesome!!!
High-quality product
I just bought this really nice product from this company, and I gotta say, I'm super impressed with how good it is. The design is so sleek and the way it works is just top-notch. But, I have noticed that some of the products don't seem to hold up as well over time, which is a bummer.
High-quality adult pleasure product
I just bought this amazing adult toy from this company, and let me tell you, I am super happy with my purchase. The quality and performance of the product totally blew me away - it's way better than I expected. The sleek design and advanced features make it stand out from other toys out there. I've been having a great time using it, and it's really taken my experience to the next level.
My latest purchase
I've been a customer for a while now and I gotta say, the stuff I got recently is just top-notch. It's high-quality and always does the job. It lasts forever and gives me a great time every time. I messed up an order recently, but the customer service team helped me out real quick and fixed it no problem. The delivery was fast and I couldn't be happier with how it all turned out. Just the best.
Review with most votes
Intimate time lovers
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