MedexSupply65 reviews
This score is based on 65 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Pleasantly surprised
I’m pretty happy with how it was handled. I first saw the item after a friend texted me the link and bought it on a whim. They did charge my card right away even though the site said restock 7/21/11, then emailed it wouldn’t ship until about 8/18/11. I asked to cancel and they processed the refund — glad it wasn’t a fight.
Hidden duties ruined the deal
check import fees first. I bought a medical device after a friend pointed me to their website. Seemed straightforward. Paid the product price, paid shipping, went through checkout. Nothing about duties showed up. FedEx dropped the box off — handed it to my wife — and said nothing about extra charges. Then I got a bill in the mail for import duties that nearly matched the device price. I contacted the seller (Medex) and heard nothing back. I called FedEx and they gave me an email to dispute it, so I’m trying that now. I would have refused the delivery if I’d known. The device itself looks fine, and I might recommend the product, but the buying experience was messy. Buyer beware. I first saw this listed on their site after my friend mentioned them, so I blame the checkout info for the main problem.
Surprise duty bill made this messy
the gadget does what it should and my back actually feels better, but the buying process was a headache. I needed this after months of nagging lower‑back pain and figured ordering online would be easiest. Paid for the item, paid what looked like taxes and shipping at checkout — then FedEx drops the package off (they handed it to my wife, no mention of anything) and later mails a separate invoice for import duties that almost doubled the cost. Medex didn’t warn me at checkout that duties might apply and when I messaged them I never got a reply. FedEx gave me an email to dispute it, so I’m trying that route. I’m relieved the device works and I’m glad it helped, really — just annoyed at the surprise bill and the silence from the seller. Felt a bit ambushed by paperwork, but at least the pain’s better.
Small win, messy ride
apparently a second tracking number showed it returned to sender. I asked for details and they said they'd forward info — never got it. The last person I spoke with seemed flustered and not super helpful, which sucked. In the end the package arrived and the item is fine, which is why I'm not leaving a terrible review. Still, the communication needs work. If you can tolerate a little chase, you'll get what you ordered. But be ready to follow up.
Tracheostomy tube purchase
I picked up a tracheostomy tube from this online medical supply store after searching for it everywhere for over a month. I was a bit unsure at first because of some negative reviews I had read, but I decided to take a chance since I really needed the item. I chose the fastest delivery option and even added another item to my order over the phone. Surprisingly, my experience with MedexSupply turned out great. The customer service rep I talked to was really helpful and knew their stuff. They said my package would be sent out in 2 to 3 days, and sure enough, I got an email from the courier service within that timeframe. The package came safe and sound 3 days after the email. Everything went smoothly from ordering to getting my stuff delivered, and I was happy with both the product and the packaging quality.
Two items not meeting specs
I received two items that didn't match what was advertised. One was the wrong color and the other was way too small. I reached out to customer service, and they told me they had to talk to the manufacturer first before they could help. But I think it's the seller's job to make sure customers are happy, not the manufacturer.
Quick and easy ordering process for necessary medical supplies
I just ordered some medical supplies I needed, and let me tell you, it was a breeze. The website was super easy to navigate, and I found what I needed in no time. Checking out was a piece of cake, and I got a confirmation email right after. I'm really happy with how everything went, and I'll definitely be ordering from them again down the road.
International delivery during Christmas
I am so impressed with the customer service at this company. Even with the holiday rush, they managed to get my order to me internationally in just a few days. Huge shoutout to Donna for keeping me updated throughout the whole process. I am seriously thankful for their outstanding service.
Medical supplies purchase
I just bought some medical supplies online from a great retailer. They had a ton of stuff to choose from and their prices were pretty good. The website was super easy to use and I didn't have any problems finding what I needed. I'm happy with the stuff I got and would totally suggest this retailer to anyone looking for medical supplies.
Hand sanitizer purchase
I picked up some hand sanitizer earlier and it smelled really awful. When I used it, it burned my mouth and felt toxic. I reported it to the FDA, but even after 10 hours, the smell hasn't gone away.
Wrong Product Received
I bought something from this company the other day and they sent me the wrong thing. It was a total bummer, especially since the website and invoice showed that I was supposed to get the right item. But on the bright side, they did give me a full refund without making me send back the wrong product. Dealing with it was a pain, but at least I got my money back in the end.
Stethoscope and scrubs
I ordered my stethoscope and scrubs from this website and man, they got here so quick! They had everything I needed on hand and got it to me in just a few days. They even hooked me up with a tracking number so I could watch my package like a hawk until it showed up. I'm definitely gonna order from them again!
Two Brazos Canes order
I just ordered two Brazos canes and I was really happy with how everything went. They got shipped out within 2 days and showed up at my door in just 5 days via FedEx. The customer service was great - the people I talked to were friendly and helpful. It was a really easy and stress-free shopping experience with no issues at all. I'd definitely think about getting more stuff from them in the future.
Medical supplies
This company really goes above and beyond when it comes to customer service. From the time I buy something to when it gets delivered, they always add a little something extra that makes them stand out from the rest. I've been sticking with them for years now, and I can honestly say they've never disappointed me. Their focus on the little things and making sure customers are happy is really impressive. I know I can count on them to give me top-notch products and great service every time.
Kangaroo feeding bags purchase
I just bought some Kangaroo feeding bags and it went really well. The bags were available, the price was good even after the exchange rate, and they got to me in Canada in a week. I got tracking updates the whole way and the package showed up in perfect shape at my door. I'm super happy with how it all went and will totally use this service again. I'll also tell others about it if they need something similar.
My cool stuff
I recently purchased some awesome stuff on the internet and it arrived really quickly! I received my package in just 3 days, which was great because I was eager to start using my new items. The quality was fantastic and everything functioned perfectly. I'm thrilled with my purchase and will definitely be shopping here again.
Efficient communication, real-time processing
I've gotta say, as a customer at MedexSupply, I am seriously impressed with their communication and processing. I had a bad experience with another company recently - didn't hear anything about my order for 5 days and when I contacted them, it took 2 more days for a response. But MedexSupply is like a breath of fresh air. Their app sends real-time updates and keeps me in the loop about my order. It's been super helpful and reliable.
Ordered Surgical Supplies
Oh my gosh, you guys, I was seriously blown away by my order from this place! It arrived so quickly and was exactly what I wanted. And to top it off, I scored a great discount by using a coupon code from Wativ.com. So, yeah, I'm thrilled with this company!
Recent multiple orders
I've been ordering from this company a few times as a regular customer, and I've always been happy with how everything goes. Even though they're based in California, my stuff always gets here quickly and in good shape. I got myself an oximeter, some hand sanitizer, KN95 masks, and disinfectant, and everything was easy to order. The website was easy to use, and whenever I had questions, the customer service folks were quick to help me out. The prices were fair, and they had a good selection to choose from. All in all, I've had a good experience with this company, and I'll definitely be coming back for more.
Orders shipped to multiple states
I've bought from this company twice, and I had one package sent to Missouri and another to Ohio. Both times, my orders came quickly and in great shape. The packaging was secure, and everything I ordered was there. I'm really happy with the service and I'll definitely be coming back to buy more in the future.
About MedexSupply
Health is very important for every person, and in this time when Covid-19 is ravaging the world, one needs to get the right protection equipment. Whether it is getting a face mask, a hand sanitizer, or an infrared temperature, one needs to make health the priority. MedexSupply is a company that claims to sell a variety of medical equipment for the hospital and home use. For more information about the company’s products and services, we suggest you read independent customer reviews of MedexSupply dropped here by their real customers.
About MedexSupply
MedexSupply is a US-based company founded in 1998. It is known for selling medical, surgical, and diagnostic equipment. They maintain to offer a wide range of medical equipment to ensure a healthy, safe, and sterile environment. The company also provides shipping services for its goods.
Products and Services of MedexSupply
MedexSupply is a company that sells a variety of hospital equipment for labor and delivery, diagnosis, dental health, massage therapy, orthopedic therapy, pediatrics, personal care, and patient care. They also deal in defibrillators, educational products, exam room equipment, IV administration, exercise equipment, etc.
Compliments, complaints, and tips for MedexSupply
Have you bought any medical, surgical, or diagnostic equipment from MedexSupply in the past? If you have, please share your experiences with the brand here. Did you find their products and services satisfactory enough to recommend to family, friends, and colleagues? Please leave a review of your experiences here to enable prospective customers to make informed decisions. Your feedback is highly welcome.
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Last update: January 2026
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Review with most votes
Orders shipped to multiple sta
I've bought from this company twice, and I had one package sent to Missouri and another to Ohio. Both times, my orders came quickly and in great shape. The packaging was se... Read onBy: Schroeder