MedexSupply32 reviews
This score is based on 32 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Calm in the chaos
Mid-unpacking a mess from another vendor, this box arrived calm and correct. Delivery was fast, packaging neat, and support invisible — in a good way. Super reliable, no headaches.
Relief after a long wait
I ordered and waited ten days with no tracking — annoying. I messaged them, order got canceled, but when the refund finally showed up in my account I felt relieved, not perfect though.
Finally sorted, but took forever
I was annoyed at first — no tracking, then a cancellation. Felt stuck. Then customer service finally sent the refund and explained what happened. Not perfect, but that refund was the relief moment. Worth noting.
Just one arrived
Funny thing — only one mask showed up even though I paid for four. The mask fits fine, soft silicone, I use it nightly for asthma so it matters. Tried contacting them, radio silence, annoying but at least it works.
Relief after the mix-up
I almost gave up after getting one instead of four, then customer support actually called back and said replacements shipped. That's when I felt relieved — still wish initial response was faster, but outcome worked out, so I'd recommend calling.
Charged, but never got it
I ordered this as a gift in early December and my card was charged the next day. No shipping notice; when I called today they said the item’s discontinued and I'll get a refund in about five days. I never even saw it, so can't tell you how it feels, though the photos made it look solid. Kinda sketchy, honestly.
Charged fast, shipped never
Weirdly, the card was charged the day after I ordered (Dec 3 order, Dec 4 charge), but by Dec 23 nothing had shipped. I called and learned one item was discontinued; they said I’d get a refund in five days. First impression was frustration — charging early felt wrong. The promised refund is a small positive, but overall it left me doubtful and annoyed.
Pleasantly surprised
I’m pretty happy with how it was handled. I first saw the item after a friend texted me the link and bought it on a whim. They did charge my card right away even though the site said restock 7/21/11, then emailed it wouldn’t ship until about 8/18/11. I asked to cancel and they processed the refund — glad it wasn’t a fight.
Hidden duties ruined the deal
check import fees first. I bought a medical device after a friend pointed me to their website. Seemed straightforward. Paid the product price, paid shipping, went through checkout. Nothing about duties showed up. FedEx dropped the box off — handed it to my wife — and said nothing about extra charges. Then I got a bill in the mail for import duties that nearly matched the device price. I contacted the seller (Medex) and heard nothing back. I called FedEx and they gave me an email to dispute it, so I’m trying that now. I would have refused the delivery if I’d known. The device itself looks fine, and I might recommend the product, but the buying experience was messy. Buyer beware. I first saw this listed on their site after my friend mentioned them, so I blame the checkout info for the main problem.
Surprise duty bill made this messy
the gadget does what it should and my back actually feels better, but the buying process was a headache. I needed this after months of nagging lower‑back pain and figured ordering online would be easiest. Paid for the item, paid what looked like taxes and shipping at checkout — then FedEx drops the package off (they handed it to my wife, no mention of anything) and later mails a separate invoice for import duties that almost doubled the cost. Medex didn’t warn me at checkout that duties might apply and when I messaged them I never got a reply. FedEx gave me an email to dispute it, so I’m trying that route. I’m relieved the device works and I’m glad it helped, really — just annoyed at the surprise bill and the silence from the seller. Felt a bit ambushed by paperwork, but at least the pain’s better.
Small win, messy ride
apparently a second tracking number showed it returned to sender. I asked for details and they said they'd forward info — never got it. The last person I spoke with seemed flustered and not super helpful, which sucked. In the end the package arrived and the item is fine, which is why I'm not leaving a terrible review. Still, the communication needs work. If you can tolerate a little chase, you'll get what you ordered. But be ready to follow up.
Tracheostomy tube purchase
I picked up a tracheostomy tube from this online medical supply store after searching for it everywhere for over a month. I was a bit unsure at first because of some negative reviews I had read, but I decided to take a chance since I really needed the item. I chose the fastest delivery option and even added another item to my order over the phone. Surprisingly, my experience with MedexSupply turned out great. The customer service rep I talked to was really helpful and knew their stuff. They said my package would be sent out in 2 to 3 days, and sure enough, I got an email from the courier service within that timeframe. The package came safe and sound 3 days after the email. Everything went smoothly from ordering to getting my stuff delivered, and I was happy with both the product and the packaging quality.
Two items not meeting specs
I received two items that didn't match what was advertised. One was the wrong color and the other was way too small. I reached out to customer service, and they told me they had to talk to the manufacturer first before they could help. But I think it's the seller's job to make sure customers are happy, not the manufacturer.
Quick and easy ordering process for necessary medical supplies
I just ordered some medical supplies I needed, and let me tell you, it was a breeze. The website was super easy to navigate, and I found what I needed in no time. Checking out was a piece of cake, and I got a confirmation email right after. I'm really happy with how everything went, and I'll definitely be ordering from them again down the road.
International delivery during Christmas
I am so impressed with the customer service at this company. Even with the holiday rush, they managed to get my order to me internationally in just a few days. Huge shoutout to Donna for keeping me updated throughout the whole process. I am seriously thankful for their outstanding service.
Medical supplies purchase
I just bought some medical supplies online from a great retailer. They had a ton of stuff to choose from and their prices were pretty good. The website was super easy to use and I didn't have any problems finding what I needed. I'm happy with the stuff I got and would totally suggest this retailer to anyone looking for medical supplies.
Hand sanitizer purchase
I picked up some hand sanitizer earlier and it smelled really awful. When I used it, it burned my mouth and felt toxic. I reported it to the FDA, but even after 10 hours, the smell hasn't gone away.
Wrong Product Received
I bought something from this company the other day and they sent me the wrong thing. It was a total bummer, especially since the website and invoice showed that I was supposed to get the right item. But on the bright side, they did give me a full refund without making me send back the wrong product. Dealing with it was a pain, but at least I got my money back in the end.
Stethoscope and scrubs
I ordered my stethoscope and scrubs from this website and man, they got here so quick! They had everything I needed on hand and got it to me in just a few days. They even hooked me up with a tracking number so I could watch my package like a hawk until it showed up. I'm definitely gonna order from them again!
Two Brazos Canes order
I just ordered two Brazos canes and I was really happy with how everything went. They got shipped out within 2 days and showed up at my door in just 5 days via FedEx. The customer service was great - the people I talked to were friendly and helpful. It was a really easy and stress-free shopping experience with no issues at all. I'd definitely think about getting more stuff from them in the future.
About MedexSupply
Health is very important for every person, and in this time when Covid-19 is ravaging the world, one needs to get the right protection equipment. Whether it is getting a face mask, a hand sanitizer, or an infrared temperature, one needs to make health the priority. MedexSupply is a company that claims to sell a variety of medical equipment for the hospital and home use. For more information about the company’s products and services, we suggest you read independent customer reviews of MedexSupply dropped here by their real customers.
About MedexSupply
MedexSupply is a US-based company founded in 1998. It is known for selling medical, surgical, and diagnostic equipment. They maintain to offer a wide range of medical equipment to ensure a healthy, safe, and sterile environment. The company also provides shipping services for its goods.
Products and Services of MedexSupply
MedexSupply is a company that sells a variety of hospital equipment for labor and delivery, diagnosis, dental health, massage therapy, orthopedic therapy, pediatrics, personal care, and patient care. They also deal in defibrillators, educational products, exam room equipment, IV administration, exercise equipment, etc.
Compliments, complaints, and tips for MedexSupply
Have you bought any medical, surgical, or diagnostic equipment from MedexSupply in the past? If you have, please share your experiences with the brand here. Did you find their products and services satisfactory enough to recommend to family, friends, and colleagues? Please leave a review of your experiences here to enable prospective customers to make informed decisions. Your feedback is highly welcome.
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Last update: October 2025
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Review with most votes
Orders shipped to multiple sta
I've bought from this company twice, and I had one package sent to Missouri and another to Ohio. Both times, my orders came quickly and in great shape. The packaging was se... Read onBy: Schroeder