MedexSupply41 reviews
This score is based on 41 genuine reviews submitted via US-Reviews since 2023.
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I'll reorder — arrived quick, first saw it on a forum my friend sent me, glad it worked.
Still waiting, kind of disappointing
don’t count on a smooth delivery. No tracking, no ETA, had to dispute for a refund. They did reply once, oddly.
Thought it'd sit on top
My sister sent a pic so I ordered despite doubting fit; latches get in the way, so I'm returning it
Close but doesn’t sit right
Halfway through setup I clipped the tray on — felt solid and smooth at first, a bit fiddly to snap on, but latches clash with my walker
Almost Walked Away
I hesitated before ordering last month, thought it'd be fine — nope. Never shipped, no tracking; had to dispute, eventually refunded, really relieved.
Finally able to sit
It really saved my ability to sit — really glad I bought it. I fell and fractured a vertebra, couldn't sit at all; this seat makes sitting a lot more bearable, I'm genuinely thankful.
Quick delivery, shaky support
Saw them on Reddit, told a friend to order; delivery was quick but they sent wrong items, customer service vague for 48 hours—product usable
Took a while, then relief
Saw it on Reddit. Friend recommended it, I ordered—skeptical at first. After a few days I could sit ten minutes without that dull ache. That's when I relaxed.
Solid pick
very reliable. I’ve ordered monthly for a year; first impression was quick, accurate packing. Surprisingly tidy packaging and no need to contact support, ever — always on time.
Calm in the chaos
Mid-unpacking a mess from another vendor, this box arrived calm and correct. Delivery was fast, packaging neat, and support invisible — in a good way. Super reliable, no headaches.
Relief after a long wait
I ordered and waited ten days with no tracking — annoying. I messaged them, order got canceled, but when the refund finally showed up in my account I felt relieved, not perfect though.
Finally sorted, but took forever
I was annoyed at first — no tracking, then a cancellation. Felt stuck. Then customer service finally sent the refund and explained what happened. Not perfect, but that refund was the relief moment. Worth noting.
Just one arrived
Funny thing — only one mask showed up even though I paid for four. The mask fits fine, soft silicone, I use it nightly for asthma so it matters. Tried contacting them, radio silence, annoying but at least it works.
Relief after the mix-up
I almost gave up after getting one instead of four, then customer support actually called back and said replacements shipped. That's when I felt relieved — still wish initial response was faster, but outcome worked out, so I'd recommend calling.
Charged, but never got it
I ordered this as a gift in early December and my card was charged the next day. No shipping notice; when I called today they said the item’s discontinued and I'll get a refund in about five days. I never even saw it, so can't tell you how it feels, though the photos made it look solid. Kinda sketchy, honestly.
Charged fast, shipped never
Weirdly, the card was charged the day after I ordered (Dec 3 order, Dec 4 charge), but by Dec 23 nothing had shipped. I called and learned one item was discontinued; they said I’d get a refund in five days. First impression was frustration — charging early felt wrong. The promised refund is a small positive, but overall it left me doubtful and annoyed.
Pleasantly surprised
I’m pretty happy with how it was handled. I first saw the item after a friend texted me the link and bought it on a whim. They did charge my card right away even though the site said restock 7/21/11, then emailed it wouldn’t ship until about 8/18/11. I asked to cancel and they processed the refund — glad it wasn’t a fight.
Hidden duties ruined the deal
check import fees first. I bought a medical device after a friend pointed me to their website. Seemed straightforward. Paid the product price, paid shipping, went through checkout. Nothing about duties showed up. FedEx dropped the box off — handed it to my wife — and said nothing about extra charges. Then I got a bill in the mail for import duties that nearly matched the device price. I contacted the seller (Medex) and heard nothing back. I called FedEx and they gave me an email to dispute it, so I’m trying that now. I would have refused the delivery if I’d known. The device itself looks fine, and I might recommend the product, but the buying experience was messy. Buyer beware. I first saw this listed on their site after my friend mentioned them, so I blame the checkout info for the main problem.
Surprise duty bill made this messy
the gadget does what it should and my back actually feels better, but the buying process was a headache. I needed this after months of nagging lower‑back pain and figured ordering online would be easiest. Paid for the item, paid what looked like taxes and shipping at checkout — then FedEx drops the package off (they handed it to my wife, no mention of anything) and later mails a separate invoice for import duties that almost doubled the cost. Medex didn’t warn me at checkout that duties might apply and when I messaged them I never got a reply. FedEx gave me an email to dispute it, so I’m trying that route. I’m relieved the device works and I’m glad it helped, really — just annoyed at the surprise bill and the silence from the seller. Felt a bit ambushed by paperwork, but at least the pain’s better.
Small win, messy ride
apparently a second tracking number showed it returned to sender. I asked for details and they said they'd forward info — never got it. The last person I spoke with seemed flustered and not super helpful, which sucked. In the end the package arrived and the item is fine, which is why I'm not leaving a terrible review. Still, the communication needs work. If you can tolerate a little chase, you'll get what you ordered. But be ready to follow up.
About MedexSupply
Health is very important for every person, and in this time when Covid-19 is ravaging the world, one needs to get the right protection equipment. Whether it is getting a face mask, a hand sanitizer, or an infrared temperature, one needs to make health the priority. MedexSupply is a company that claims to sell a variety of medical equipment for the hospital and home use. For more information about the company’s products and services, we suggest you read independent customer reviews of MedexSupply dropped here by their real customers.
About MedexSupply
MedexSupply is a US-based company founded in 1998. It is known for selling medical, surgical, and diagnostic equipment. They maintain to offer a wide range of medical equipment to ensure a healthy, safe, and sterile environment. The company also provides shipping services for its goods.
Products and Services of MedexSupply
MedexSupply is a company that sells a variety of hospital equipment for labor and delivery, diagnosis, dental health, massage therapy, orthopedic therapy, pediatrics, personal care, and patient care. They also deal in defibrillators, educational products, exam room equipment, IV administration, exercise equipment, etc.
Compliments, complaints, and tips for MedexSupply
Have you bought any medical, surgical, or diagnostic equipment from MedexSupply in the past? If you have, please share your experiences with the brand here. Did you find their products and services satisfactory enough to recommend to family, friends, and colleagues? Please leave a review of your experiences here to enable prospective customers to make informed decisions. Your feedback is highly welcome.
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Last update: November 2025
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Review with most votes
Orders shipped to multiple sta
I've bought from this company twice, and I had one package sent to Missouri and another to Ohio. Both times, my orders came quickly and in great shape. The packaging was se... Read onBy: Schroeder