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uipoy
Customer -support- number +1.8.0.5.4.2.0.3.0.0.8
phone number +1.8.0.5.4.2.0.3.0.0.8
Customer service helpline ...no. +1.8.0.5.4.2.0.3.0.0.8Care packages
This company is unreliable. My child has received only 3 of the 5 packages I ordered. You cannot speak to anyone - when calling you get an automated message saying all reps are busy and to go to their website, then the call disconnects. You send a message thru their site and you get an auto response saying you will be contacted within 72 hours, but never get a response. I filed a complaint with the BBB - the BBB never received a response from the company. The only way I got a bit of service was to find the email address of the student rep (whose name was on the mailer) and email her. That got 2 more of the 5 I ordered delivered. Now she won't respond anymore. Stay away! (Plus the packages are chintzy.) I even found one of their VPs on Linkedin (whose profile wasn't locked) and messaged him - Nothing.
Dorm bedding
I have yet to get a person, but have spent 6 hours on hold. Numerous messages have been left and sent, with no reply. I'm missing items, and I paid for express shipping, yet it took 12 days. Worst experience!
Back to school dorm bundle
I easily ordered a full bundle of bedding, towels, and pretty much everything my son would need to start his freshman year. Almost 2 months later, it hadn’t shipped. I realize Covid has disrupted the supply chain, but not notifying their customers about the delay is completely inexcusable. We had to rebuy everything for my son the day before school started. I am still trying to contact them regarding a refund.
Dorm supplies
Do NOT buy from this company. I'm not sure they're even legit. I canceled an order with them on 8/3 because the items were backordered. After a couple ignored emails, I was able to get a service rep on the phone who told me a refund was issued on 8/6 but that it takes 28 days to go through. I'm now at day 46 with no refund.
I went to my bank and disputed the purchase. Take any email correspondence that you have with you when you go.
I could have written this because I am experiencing the exact same situation!