RestaurantSupply4 reviews
This score is based on 4 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Actually pretty good service
tracking updates could've been clearer. Still, felt relieved and would use them again. Not wild, but I'm satisfied.
Finally fixed
I didn’t expect to be relieved, honestly. I called a few times after the ice maker died 14 months in. Pressed option 4 for warranty/service and got cut off, pressed option 1 same thing, tried an extension and left voicemail — no reply for a day, I assumed their 'customer service' was a myth. Then out of nowhere they called back, booked a tech, and when he arrived with the exact part and fixed it in 20 minutes I relaxed. Not a smooth start, but that little surprise sealed it.
New machine, same old headaches
First glimpse of this 30” ice maker was on Restaurant Supply’s site — a coworker actually flagged it to me, said it looked solid and fit our walk-in. We had it delivered and my tech, V, spent about two hours installing it, following every step in the manual. The thing felt hefty and well-built, controls seemed straightforward, so I was honestly surprised when it didn’t make a single cube in the first 12 hours. We called support the next day, were told tech would call back — that never happened — so we called them again. Eventually a tech confirmed the unit was faulty and sent a local repair guy. That tech took six hours just to diagnose, then said a part needed to be ordered. Four days between reports and no ice in the bin. What’s odd is the machine otherwise looks and feels like good quality — metalwork, seals, the controls — so it’s frustrating that a brand-new component failed. We asked Restaurant Supply for a replacement unit since it arrived dead, but they insisted on repair only. So here we are, without ice for a week, dealing with back-and-forth and no real ownership from the seller. If you’re buying, be ready for a long tech shuffle if something’s wrong; on the plus side, the build gives me hope it’ll run fine once fixed — assuming parts and patience line up.
When the refund finally hit
document everything and don’t be shy about escalating. Read reviews first. Also, keep receipts.
About RestaurantSupply
RestaurantSupply is a business focused on supplying products for the foodservice sector. It offers restaurant-related supplies such as kitchen and dining items and supports day-to-day operational needs for commercial kitchens. The company’s customers typically include restaurants, cafés, catering operations, and other hospitality businesses that require recurring procurement of equipment and consumables.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: April 2026
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Review with most votes
Finally fixed
I didn’t expect to be relieved, honestly. I called a few times after the ice maker died 14 months in. Pressed option 4 for warranty/service and got cut off, pressed option 1 sam... Read onBy: Gregoria Becker