Sears PartsDirect Reviews
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Reviews (28)
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Online parts purchase
I bought a part online that I really needed, but man, it ended up being a total mess. So I placed the order and got an email saying the part was shipped. But when I checked UPS for tracking info, I saw there was no actual scan of the product. UPS only does logical scans, which means the system guesses where the part is, but it's not confirmed until there's a physical scan. This got me thinking if the shipment was even real, since there was no proof the product was actually sent.
Replacement lawn mower bag
I bought a new bag for the lawn mower and it's been a disaster. They said it was in stock and ready to go, but after 2 weeks of waiting and no updates, my wife reached out to customer service. They didn't give us any answers and just said they'd look into it, but we never heard back. So, I decided to give it a shot and talked to a rep named Lillian. She said she would fix it but another week went by with no word. Now, almost a month later, the order still says it's in stock but also backordered. It makes no sense! After reading other reviews, I'm pretty sure this company is a scam. They take your money, say things are in stock, and then leave you hanging. When you ask for a refund, they won't give it, saying the order is still being processed. I had to report them to my credit card company for fraud to get my money back. Don't bother with this company, it's not worth your time or money.
Washer part purchase
I bought a washer part from this website not too long ago and it was a pretty bad experience. I called to place my order and was told I could get a lower price, which was nice, but then I noticed I got charged twice on my card. On top of that, the part I got was broken and didn't even work, so I had to go to another company to buy the same part all over again.
GE stove glass stove top
I bought a new OEM glass stove top for my GE stove, but it ended up cracking in less than 90 days. When I reached out to customer service for a warranty claim, I was disappointed with the unhelpful responses and broken promises. Dealing with the whole situation was really frustrating and I was left feeling let down. I definitely wouldn't suggest this experience to anyone else.
Water filter replacement part
I got the water filter replacement part I needed from Sears PartsDirect, and it came fast. The website was easy to use, and I had no trouble finding the right part. Ordering was a piece of cake, and I got updates on my shipment as it made its way to me. I was really impressed with how Sears PartsDirect took care of everything so smoothly.
Dishwasher sump and diverter motor
The ordering process went pretty smoothly, but when I got the motor, it was all banged up and couldn't be installed because some parts were broken. I called customer service, they sent me a new motor with fast shipping, but there were problems with the tracking number and they charged me too much. Finally, the new part came in good shape and they even included a free tub of silicone lubricant. But, getting a refund for the damaged part took way longer than I thought and I had to keep calling them to follow up.
Oven door replacement
Why spend extra money on the same product when you can get it for nearly $200 cheaper right here? The quick delivery and cheap shipping were just an added bonus. The packaging was also really good.
Incorrect parts received
My experience with this company totally sucked. They sent me the wrong parts, and their customer service was a joke. I had to deal with this annoying automated system that made it so hard to talk to a real person. When I finally did get a hold of someone, there was a language barrier that made it hard to understand them. Overall, it was a terrible experience.
Website order for a part
I just ordered a part on their website, but it turned out the item was out of stock. It was kind of a hassle, but I did like how they kept me updated about it. I might give them another shot for future orders.
Water filter subscription
The water filter subscription program at this parts store is great. The deliveries always come on time, so I don't have to deal with that annoying red light on my refrigerator anymore. And the free shipping is a nice extra touch that makes the whole service even better. I like knowing that I can always count on getting a top-notch filter that fits my fridge perfectly every time.
Issue with missing parts and refund
I ordered some parts a while ago, but they never showed up, and I couldn't get my money back even after talking to a bunch of different customer service people. Dealing with this whole situation has been a total nightmare, and I'm so mad about how the company isn't taking any responsibility.
Recent purchase of appliance parts
I bought some appliance parts from this company not long ago. Their website was easy to use, I could find the parts I needed without any trouble. Ordering was simple, and they confirmed my order quickly. Only thing is, I couldn't find all the parts I wanted in their online catalog, which was a letdown. But I still went ahead and made the purchase.
Replacement part
I recently bought a replacement part online, and I gotta say, it was a total letdown. The part was supposed to arrive by a certain date, but it never did. Checked the website and found out my order was canceled without even letting me know. Called customer service, and they said it was because they don't take PayPal, even though their site said they did. So, I tried again with a Visa card, but once more, my order got canceled with no explanation. The way they handled everything was just terrible - no communication, no taking responsibility, total lack of professionalism. Asked for a refund and decided to steer clear of them in the future.
Missing part, difficult refund process
I recently bought a part that never arrived, even though they said it would be here in a week. I was annoyed to see that they didn't update me on my order status on their website. It was even more frustrating when I couldn't find a way to cancel the order. The automated emails and unhelpful customer service just made things worse. I ended up calling the sales line out of desperation. After being transferred around and waiting for a while, I finally got someone to cancel my order. It was a hassle, and it seemed like the company just wanted to take my money without giving me any updates or options to fix things.
Incorrect part received
I bought a part from this company to try and fix my appliance, but it turned out to be the wrong one. When I got in touch with customer service to send it back, they only refunded me for the part and not for the shipping. That made me wonder about how ethical and competent they really are.
Missing part drama
I ordered a part online, but it turned out they didn't have it in stock. I had to wait forever to get my refund, which was frustrating. It's annoying how long it takes to get my money back compared to other places that do it much quicker.
Defective part sent
I just bought a part, but it ended up being defective. I tried reaching out to customer service a bunch of times, but couldn't get through to anyone to help me with the return. In the end, I had to complain to my credit card company to finally get my money back.
Old fridge part
So, I was chatting with this guy named Duke and he was so awesome helping me order a part for my old fridge. Thanks man! I got a little worried after reading some reviews, but it turned out fine because my parts arrived in a week, were correct, and I had no trouble installing them. I hope others have positive experiences like mine to avoid any panic attacks like I had.
Water filter for my refrigerator
I found the water filter I needed on Sears PartsDirect and totally forgot about the recurring shipping until it showed up at my door today. It was a great experience, so thanks Sears!
Stainless steel oven door
I ordered an oven door replacement. They had the best price by far (almost $200 less than direct from manufacturer) and low shipping costs. It arrived less than 48 hours after I ordered it!
Review with most votes
Lawn mower part
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