The Catholic Company

Reviews, complaints and customer experiences (9)

I knew it was beautiful. When it was delivered and I saw it, it was beyond beautiful. I was surprised how quickly it was delivered. Will definitely shop with the catholic company for many years to come. Amazing service. Thank you.

I bought the charm for first time, so i cant sure about other items but the quality is really great and the price too. they have very pretty designs and also lots of options

I ordered some items for a First Holy Communion well on advance. When my package came I only received part of my order. Tried to contact via phone but kept getting disconnected. Went thru PayPal emailed them and this has been going back n forth for over a week with nothing but lies from Juliette and still no merchandise I paid for. She knew from my 1st email and order what I was missing and now she states she sent me something different entirely and of lesser value. They are a scam and I too will report them to the Diocese of Catholic Church! This is not decent business practices nor Christian ways! DO NOT ORDER FROM THEM! You will regret it and get ripped off!!!!!

It has been a month since I ordered a set of three face masks. I still do not have them and I sent an email if they sent them and got no response. There is no tracking number in the one email I got when I ordered. I am never going to purchase anything from them again their service is poor. I ordered another mask from the Benedictine monks and I am getting it within the week!

The Catholic Company’s horrendous customer service capabilities mean the company should probably be renamed The Devil’s Company. Here’s why below, but I think they have stolen our money and closed up shop because not one phone number works with their company or their parent company Trinity Road LLC. These people should go right to hell for calling themselves Catholic. They do not behave in such a God-like manner. Stay far away from The Catholic Company, as they are currently operating as thieves.
• We ordered several personalized gifts to be gift wrapped and shipped to a lifelong friend who had recently, as an adult, turned to Catholicism and was baptized and confirmed on Easter
• When contacted about the delay, the company said they would not be able to gift wrap the gifts any longer, which was strange, but we would make do since they would reimburse us the gift-wrapping charge.
• Several weeks later now, the items still have not been delivered and there is no tracking number.
• All Catholic Company and Trinity Road phone numbers have busy signals, which is concerning.
• All emails to their customer service have gone unanswered.
Let’s see if this company stands by its name and does the Catholic-correct thing by contacting me about this major issue.

I am disgusted with this company. I ordered an item on Feb 22nd. I never received the item. It is now March 15th. I have received no correspondences from them. I emailed 3 times. I called a handful of times and was always put on hold and then disconnected. My credit card was charged on Feb 22nd. I am now disputing the charge.

I Have ordered a St.Joseph statue and have called and emailed several times daily and no one had returned my phone calls or emails because I have NOT received my item and they didn't provided me a tracking number.

I have yet to receive my order after 5 days when I paid top dollar for next day delivery. In addition to not receiving my order, I have not heard a word in response from them regarding the situation, 2 emails, and countless phone calls later.

If there is a product they sell, there are many other companies that will sell the same product. I highly recommend looking elsewhere.

I received confirmation of my order and nothing since. 11 days later. I get random emails from them every day BUT NOTHING ABOUT MY ORDER. I tried calling but after on hold for 45 minutes I hung up. I better not see a charge for this til it is delivered.