USA Medical1 reviews

Neighbor's tip led to a good call February 20, 2026

I first spotted this stairlift at my neighbor's place and asked about it. A friend tipped me off to the West Springfield store, so I went there. Delivery was on time and the installers did a tidy job — they anchored everything solid to the steps and the wall so it feels rock-steady. The crew was clean, polite, and showed my wife how to use it, which I appreciated. Not long after installation the chair pair acted up. I took a quick video and sent it in. They sent techs to check the electronics and when that didn’t pin it down they brought a whole replacement carriage. The tech who did the swap was calm, took the old unit off the rail and explained each step as he worked. I’m relieved they handled it without fuss. Buying refurbished meant I expected maybe some hiccups, and that was true, but the follow-up and repair were professional. Overall the delivery and customer service made the difference. I’m glad I listened to the neighbor and chose this company — courteous people, steady delivery, and they fixed the problem.