WTG North America6 reviews
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our bikes bent, lamps taken apart so the threading was ruined, and a really expensive credenza that we’d pointed out as fragile showed up with broken legs and new scratches — they even delivered it on a small hand truck like it was last-minute junk. Also awkward: they pulled up to our Miami building in what looked like a rental work truck, not a professional company rig, which embarrassed us in front of building staff. I get there might be hiccups during a big move, and I did appreciate some of the folks trying to help on delivery, but there was a lot of shrugging and blaming the subcontractors. Communication was spotty, timelines shifted, and the “premium” price didn’t match the end result. If your back is bad or you need reliability for high-value items, be extra careful — inspect who’s actually doing the work, insist on photos, or consider a different mover. I wish I’d asked more questions. Small plus: a couple of packers were friendly, and parts of the move did go faster than I feared, so not everything was a disaster, but overall it was disappointing and stressful.
Mixed bag — good movers, terrible follow-up
the actual move day was easy — the crew showed up on time, handled stuff carefully, very professional and actually pleasant to deal with. That part surprised me in a good way, so I was relieved right then (really, the folks who did the heavy lifting were great).
But then the weird stuff started after delivery. Our Tempur-Pedic mattress arrived with visible bulges; the piano had been knocked around enough that it needed attention. On the doorstep the driver told us “sleep on it a week, it’ll settle” — we trusted him, honestly. He seemed to know his stuff. The mattress did not settle. The piano needed tuning way earlier than it should have (I’d had it tuned less than six weeks before the move). I filed claims for both items and that’s where things fell apart. Mattress claim labeled “normal wear and tear.” Piano claim denied because, they said, pianos always need tuning after moves — something we were never told up front. I even asked for written documentation about piano coverage and exclusions and was told there was nothing they could provide. The rep who denied it referenced 40 years of experience as the basis. That felt shaky.
So yeah, I’m grateful the movers were careful and the move itself was smooth (that part really helped my stress), but I’m left annoyed and disappointed by the lack of accountability and documentation afterward. We paid for extra services expecting protection and clarity, and didn’t get it. Bottom line: good hands on moving day, but if something goes wrong afterward, be prepared for pushback and little paper trail.Moving day curveballs, but they eventually fixed most of it
I booked these movers for an interstate move from Dallas to central Florida after selling my house, and I was super careful about getting someone to come out in person. I wanted the estimator to walk through, see the couch, the weird fountain, the boxes — all of it. Todd showed up, seemed professional, we walked the place, shook hands, I signed, they charged my card a few days before the move. Felt safe, you know? Like, okay, this is handled. Turns out that feeling didn’t last long. First impression was good — Todd knew his stuff, friendly — but on moving day things went sideways fast. A driver arrived on time, did a quick walkthrough and suddenly said my fountain needed a crate. Todd had told me it would be wrapped, not crated. Fine, I figured, miscommunication. Then the driver went quiet and after a bit I walked out to his truck to check on progress. He told me there wasn’t room for everything. Wait, what? We already did the walkthrough, everything was accounted for. Long story short: after calling around and some back-and-forth I was offered two options — take only the big furniture and they’d ship my packed boxes separately, or wait for another truck heading to Florida. Neither was great. I was on a tight schedule because the house was sold and I couldn’t just keep stuff sitting there. Plus, if they were going to ship my boxes, I was worried about how things I packed would be handled — you pack differently for shipping than for a mover who’s going to carry fragile stuff. So I was skeptical, annoyed, stressed. The company blamed a prior load and then blamed logistics, the typical back-and-forth. What I will say, though, is that after a lot of calls and some patience on my part they did find another truck to finish the move and got my things to Florida. It took longer than expected and it cost me time and anxiety, and the fountain needed extra attention. Their customer service team eventually offered a partial concession and were reasonably communicative once management got involved. Not perfect, not seamless, but they did follow through — which matters when you’ve already paid in full and are out of options. If you’re booking them, be absolutely clear about large or awkward items and double-check truck capacity on moving day. Also keep in mind that staff at different stages might have different takes — estimator vs driver vs dispatcher — so expect some inconsistency. All that said, in the end my stuff arrived intact and the company did what they had to do, even if it was messy and nerve-wracking for a while. I’d use them again only with stronger confirmations and written notes about special items, and honestly I’d mentally prepare for a potential hiccup.
Not worth the stress
don’t hire them if you care about your stuff or your time. I first found North America Van Lines from a Google search while planning the move, and a friend actually nudged me — said they’d used a big name and it went fine. That was the hook for me, honestly. I regret listening. Quick summary first: lots of promises, slow logistics, damaged goods, missing pieces, and zero real follow-through from the people I paid. That’s the short story. Now the details. The estimator who came to our house sold the whole thing like it’d be smooth — “one truck, one unload, the usual,” he said. What we signed up for wasn’t what happened. They subcontracted the job, and suddenly our move got chopped up across trucks, warehouses, and random reroutes. Our belongings sat in a warehouse for two weeks, then got put on another truck, then rerouted through Seattle before finally showing up in Montana. We paid thousands up front to reserve the week we needed; we expected that to mean something. It didn’t. The movers themselves felt inexperienced and careless — they couldn’t even maneuver a chair through a doorway without breaking things, and a treadmill got dropped on its side so hard the house shook. Little things were cracked, big things dented, and some stuff never arrived at all. I filed claims and got a partial payout for damaged items, but the missing pieces? Still unresolved months later. Calling management felt pointless; either no answer or a shrug. I tried to follow up, and most of the time I got nothing back — no status updates, no timeline, just silence until I chased them down. Scheduling and logistics seemed like a foreign concept to them. Also, the people who were supposed to be the destination agents weren’t used, even though there were empty trucks nearby the whole week. That tells you how disorganized it was. I’ll admit, there were moments of catching my breath — small repairs, a few items returned — but that doesn’t change the bigger picture of incompetence and poor communication. The claims process was slow and annoying; I ended up with some reimbursement for damages, but not for things that disappeared. And emotionally, yeah, it was draining. Moving is already stressful without feeling like you’ve handed your life over to amateurs. If you’re thinking about this company because someone else recommended the brand or you saw a shiny ad, look a little harder and ask for specifics: who exactly will be handling your move, what trucks, what timeline, and lay everything out in writing — and then assume they’ll ignore parts of it anyway. I’d tell a friend now to pick a smaller, local crew with good references instead of betting on a big-name broker who farms out the work. In the end, the costs in time, worry, and damaged items weren’t worth any convenience we thought we were buying. So yeah, start with that: don’t trust the promises, get confirmations, and if you can, avoid them.
Mattress on the floor, patience stretched thin
"Sorry, we can't make your date." No real apology, just options to reschedule or cancel. Reschedule? My flights and quarantine slots didn't exactly bend to their calendar. I was angry and called them — probably too loudly — and a VP stepped in and promised to fix it. Momentary relief. I should have known to be more suspicious.
The packing team showed up on the (now confirmed) date. They were friendly, but they didn’t wear masks during hours of packing despite me explaining how a positive PCR would ruin everything. That made my skin crawl — and not in a funny way. The actual packing went okay, but the communication after that became weirdly thin. Days turned into weeks, and then the delivery date that had been promised simply… didn't happen. No email telling me my stuff was stuck, no real timeline. Turns out a big chunk of my shipment was still somewhere in China, nobody seemed to know exactly when it would arrive, and I was left scrambling.
So there I was: new house, echoes, an air mattress, a spoon, two plates, and a growing list of things I suddenly needed to buy because my life had been boxed up for months. I spent nearly two months sleeping on that mattress in a mostly empty home, which is a story I tell now and laugh about a little, but back then it was not funny. I asked for a partial refund or at least some compensation for the extra stuff I had to buy, and they refused flat-out. That rubbed salt in the wound.
When my shipment eventually arrived — yes, eventually — several items were damaged beyond repair and a lot of the service I had paid for (like unpacking) basically didn’t happen. Boxes were left for me; heavy pieces were ignored; I ended up moving sofas and boxes up and down three levels by myself because nobody showed up to help. I had paid a lot for this, more than I’d like to admit (we're talking over $15,000), expecting a professional, hands-off experience where they handled the heavy lifting and I just supervised. Nope.
To be fair, not everything was terrible. The one bright spot in the mess was the insurance handler: that person was efficient, kind, and actually got my claim processed quickly. Huge thanks for that — it was the only part of the entire experience that felt like hitting "done" on a checklist. So, even though the company as a whole handled things poorly — poor communication, last-minute changes, a real lack of follow-through on promised services — I’m grateful that at least the insurance side wasn’t another headache.
Would I recommend them? Not really. If you're forced into a move during chaotic times, know that delays can happen beyond anyone's control, but you should expect decent communication and some accountability. I didn't get either. At the same time, I learned a lot about being ready to improvise, keeping copies of everything, and buying a surprisingly comfortable air mattress. Small wins, right?The moment I relaxed
the driver who should have supervised was asleep in the cab while a local crew unloaded, and nobody noted crushed boxes at the drop-off. Language barriers probably played a part — the crew couldn’t read our labels — and the load was jammed into the front third of the trailer so tightly it didn’t need to be. We waited ten days for our stuff to arrive and when I asked the driver about stops he said there weren’t any. So the tight packing made no sense.
Still, there were good things. The basic, essential stuff arrived intact. We had plates to eat off of, beds to sleep on, and some furniture that was fine. That’s small, I know, but after a long day of unpacking and arguing and filing claims, being able to make dinner without scavenging from takeout containers made me feel like the move had at least a core success. If you’ve moved before, you know how that feels — worse moves leave you with nothing usable for days. I’d had better experiences with smaller, local movers who actually took the time to stack properly. I’ve also seen huge, careful crews do a flawless job, so the failure here felt avoidable.
Emotionally, it was a mixed bag. I was annoyed, disappointed, and a little drained by having to chase compensation that didn’t match the damage. But I was also quietly relieved when the household started to function again. That moment — sitting at the table with a coffee mug that wasn’t glued back together — is when I knew I could stop worrying nonstop and start fixing the parts that were broken. If you hire a big mover, make sure you watch the loading. Take lots of pictures. Demand supervision during unloading. Don’t assume wrapping and labeling will save you if the boxes are stacked to the roof. We learned the hard way, but I’m glad the house became a real home again, even if there’s a long tail of paperwork still to finish.
About WTG North America
WTG North America is a U.S.-based travel management company that provides corporate travel services, including airfare and hotel booking support, itinerary coordination, and travel policy management. The company serves business travelers and organizations seeking centralized travel planning and expense oversight. Services typically include access to reservation systems, traveler assistance, and reporting tools used for managing company travel programs.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: April 2026
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Mattress on the floor, patienc
"Sorry, we can't make your date." No real apology, just options to reschedule or cancel. Reschedule? My flights and quarantine slots didn't exactly bend to t... Read onBy: D. McLaughlin