WTG North America2 reviews
This score is based on 2 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Mattress on the floor, patience stretched thin
"Sorry, we can't make your date." No real apology, just options to reschedule or cancel. Reschedule? My flights and quarantine slots didn't exactly bend to their calendar. I was angry and called them — probably too loudly — and a VP stepped in and promised to fix it. Momentary relief. I should have known to be more suspicious.
The packing team showed up on the (now confirmed) date. They were friendly, but they didn’t wear masks during hours of packing despite me explaining how a positive PCR would ruin everything. That made my skin crawl — and not in a funny way. The actual packing went okay, but the communication after that became weirdly thin. Days turned into weeks, and then the delivery date that had been promised simply… didn't happen. No email telling me my stuff was stuck, no real timeline. Turns out a big chunk of my shipment was still somewhere in China, nobody seemed to know exactly when it would arrive, and I was left scrambling.
So there I was: new house, echoes, an air mattress, a spoon, two plates, and a growing list of things I suddenly needed to buy because my life had been boxed up for months. I spent nearly two months sleeping on that mattress in a mostly empty home, which is a story I tell now and laugh about a little, but back then it was not funny. I asked for a partial refund or at least some compensation for the extra stuff I had to buy, and they refused flat-out. That rubbed salt in the wound.
When my shipment eventually arrived — yes, eventually — several items were damaged beyond repair and a lot of the service I had paid for (like unpacking) basically didn’t happen. Boxes were left for me; heavy pieces were ignored; I ended up moving sofas and boxes up and down three levels by myself because nobody showed up to help. I had paid a lot for this, more than I’d like to admit (we're talking over $15,000), expecting a professional, hands-off experience where they handled the heavy lifting and I just supervised. Nope.
To be fair, not everything was terrible. The one bright spot in the mess was the insurance handler: that person was efficient, kind, and actually got my claim processed quickly. Huge thanks for that — it was the only part of the entire experience that felt like hitting "done" on a checklist. So, even though the company as a whole handled things poorly — poor communication, last-minute changes, a real lack of follow-through on promised services — I’m grateful that at least the insurance side wasn’t another headache.
Would I recommend them? Not really. If you're forced into a move during chaotic times, know that delays can happen beyond anyone's control, but you should expect decent communication and some accountability. I didn't get either. At the same time, I learned a lot about being ready to improvise, keeping copies of everything, and buying a surprisingly comfortable air mattress. Small wins, right?The moment I relaxed
the driver who should have supervised was asleep in the cab while a local crew unloaded, and nobody noted crushed boxes at the drop-off. Language barriers probably played a part — the crew couldn’t read our labels — and the load was jammed into the front third of the trailer so tightly it didn’t need to be. We waited ten days for our stuff to arrive and when I asked the driver about stops he said there weren’t any. So the tight packing made no sense.
Still, there were good things. The basic, essential stuff arrived intact. We had plates to eat off of, beds to sleep on, and some furniture that was fine. That’s small, I know, but after a long day of unpacking and arguing and filing claims, being able to make dinner without scavenging from takeout containers made me feel like the move had at least a core success. If you’ve moved before, you know how that feels — worse moves leave you with nothing usable for days. I’d had better experiences with smaller, local movers who actually took the time to stack properly. I’ve also seen huge, careful crews do a flawless job, so the failure here felt avoidable.
Emotionally, it was a mixed bag. I was annoyed, disappointed, and a little drained by having to chase compensation that didn’t match the damage. But I was also quietly relieved when the household started to function again. That moment — sitting at the table with a coffee mug that wasn’t glued back together — is when I knew I could stop worrying nonstop and start fixing the parts that were broken. If you hire a big mover, make sure you watch the loading. Take lots of pictures. Demand supervision during unloading. Don’t assume wrapping and labeling will save you if the boxes are stacked to the roof. We learned the hard way, but I’m glad the house became a real home again, even if there’s a long tail of paperwork still to finish.
About WTG North America
WTG North America is a U.S.-based travel management company that provides corporate travel services, including airfare and hotel booking support, itinerary coordination, and travel policy management. The company serves business travelers and organizations seeking centralized travel planning and expense oversight. Services typically include access to reservation systems, traveler assistance, and reporting tools used for managing company travel programs.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: April 2026
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