All reviews of Ayla Luettgen
Review about: Ecotric
Electrical wire fire incident
We had a really scary situation where our electrical wires started melting really close to our gas cans and propane in the garage, which could have caused a big fire. We tried emailing customer service a bunch of times, but never heard back. It's frustrating because we're still covered by the manufacturer's warranty, but they wouldn't help us out or even respond. This lack of customer service has definitely changed how we feel about the company, especially since we spent a lot of money on our purchase and shipping. Just wanted to warn others to be careful about keeping this product near anything flammable, and maybe think about getting insurance because this company doesn't seem to care. We're really disappointed and will keep talking about our bad experience until they fix things.