All reviews of B. Simonis
Review about: eBags
Wife's new luggage
The company used to have great products and decent customer service. But ever since that bigger luggage company took over, things have gone downhill. I used to rave about this company, but now I tell folks to steer clear. Bought some new luggage for my wife, and it broke on the first go. I've reached out three times now for replacement parts, and each time they ask for the same info I've already given. It's annoying and sad to see how this once awesome company has gone downhill under new management.