All reviews of Britany Chism
Review about: EntirelyPets Pharmacy
Adequan and Ulcergard ordered on 5/10 - still don't have it because of their mishandling of order
Absolutely DO NOT order from Entirely Pets. You will be waiting for weeks and no one will call you.
After you wait on hold for 45 minutes, they will tell you that they couldn't fax your vet because the number wasn't supplied - except that their system automatically selected the vet with the included info in the profile, and I couldn't update it. While you're on the phone, they Google the number and fax the prescription. You think all is well and that it will ship, and wait another week, and still nothing. So you call your vet and the vet tells you they approved the prescription a week before, but because you know to ask a lot of questions, you find out that Entirely Pets only sent 1 of 2 prescription requests, and the vet has no requests for the other medication you've ordered.
So you call Entirely Pets again, and after waiting for 30 min this time, the customer service rep tells you that the vet only sent the one prescription, to which you reply no, it's because Entirely Pets never sent the other request, so they resend it. You call your vet back again and say they should have just received another request. Guess what? It turns out that the rx request for the 2nd item is just not on the form and Entirely Pets still has not sent the correct request.
Outside of waiting on hold AGAIN (which is the only way to get a hold of anyone) for an obscene amount of time, your only recourse is to ask the vet to send an approval for any and all scripps you may order so you don't have to waste so much time again.
Or, better yet, never order from them again and go elsewhere. Additional note - the vet laughed when I told her which company was creating so much trouble, and she said this is the umpteenth time she'd had to deal with such challenges.