All reviews of Bryan Everett
Review about: Gear
Minn Kota trolling motor
Gear.com is a group of liars and cheats!
I purchased a trolling motor from Gear.com on March 27, 2023 for $1,991.55. This was the wrong model. I contacted Gear.com and they assured me that the return/refund was no problem, and they sent me a return label.
I ordered the correct model trolling motor on March 28, 2023–trusting their words—and I returned the incorrect model as directed.
A couple weeks went by without any response, so I became leery and opened a claim through Chase, my banking institution. A couple more weeks went by and I get a call from Steve with Gear.com. Steve tells me that they have received my return, however they cannot process a refund until I remove the claim through my bank. Again, I trusted Gear.com, WHICH IS A TERRIBLE DECISION! And Steve’s phone number quickly turned into nothing more than a cell phone that vm answers on the first ring. See, once you remove a claim through your bank, you cannot make that claim again, AND Gear.com KNOWS THAT! So, now I have no leverage.
I went even higher into Chase and filed a complaint! After a week, Chase got back to me and Gear.com told Chase that as soon as they had received the return, they would issue the refund. But remember, Steve from Gear.com already confirmed the received return, and I have his vm stating just that! STILL, Gear.com REFUSES TO DO THE RIGHT THING AND REFUND MY $1,991.55, AND HAS DIFFERENT STORIES TO ME AND MY BANK! Here we are at the end of May, 2023 at a standstill, and I’m stuck with no help to retrieve my money!
I have contacted the city attorneys in Draper, Utah and I am registering a complaint with their Consumer Protection Agency. I am almost helpless to get my money back, and I am extremely disappointed in Chase as well, so I’m removing all my money from them and going through that entire process of changing my entire financial life, AND ALL BECAUSE Gear.com ARE LIARS AND CHEATS!
DO NOT BUY ANYTHING FROM THESE SCAM ARTISTS!