All reviews of Ervin Cassin
Review about: Haband
Winter jacket
I recently bought a winter jacket online, but when it showed up, I was super bummed. I thought I was getting a solid color jacket, but instead, it was two-tone. To make things worse, the picture on the website was totally wrong. So, I decided to return it, but was surprised to see they were going to dock $9.98 for shipping on the return label. I was frustrated, so I reached out to customer service, but ended up talking to someone outside of the US. I asked for a return label with postage already paid since it was their mistake. But, after waiting for 10 days, still no label. When I followed up, they said I wouldn't get my refund until at least 3 weeks after they got the item back. As an elderly person who needs a winter jacket to keep warm during the cold months, this whole experience really left a bad taste in my mouth.