All reviews of Fiona Rempel
Review about: Reebok
Quick resolution of shipping label mix-up
I had an amazing customer service experience with this company recently. I messed up and put the wrong shipping label on a return package, which caused a mix-up with the shoes I was sending back. Even though it was totally my fault, the customer service rep really owned the situation, fixed it within a day, and even hooked me up with a new shipping label for the right shoes. The way they communicated so quickly and effectively, and their willingness to help me out even though I hadn't bought anything from them before, really impressed me. I wasn't expecting this level of service from a big company like this. Because of this great experience, I'm definitely thinking about coming back as a customer.