All reviews of Kelly S Russell
Review about: CoEdition
Dress
I purchased a dress for my nieces wedding. I ordered it in plenty of time thinking I would be fine. After 3 weeks I got an email from Afterpay saying I had a refund. Nothing from Coedition until I emailed them. All they said was my order cannot be fulfilled. ????? Seriously? Shouldn't you have known that immediately? Now I am trying to find a dress that will reach me within 2 weeks. Good Luck with that. I won't buy from them again.
Soooo I appreciate this comment idk why ur trolling her for it. This is a issue whether she read it or not. I doubt it would of told her “we will refund u and not say something about ur dress “ you work for them where u feel the need to protect their rep. If they messed up they messed up.
Hi all,
Lola here, CoEditions new Community Specialist. I just want to make it clear that I am the only one from CoEditions team commenting on this review site, under my name only. Thank you to those who have come to our defense, but we do value all customers honest feedback. Kelly, so sorry that this happened. I am making my team aware so we can do better. We are trying to work around many COVID-19 related delays but that is no excuse. I hope we get another chance to show you how great shopping with us can be, and am sending a discount code to your email on file in hopes that you give us a second chance.
Best,
LolaHi Ima, no one by the name of Lynn works at CoEdition. Might you have us confused for another company? We appreciate everyone's feedback as it gives us information on how we can improve and best serve our customers.
Hope you have a fabulous day!
Lola
Wouldn’t you check the shipping policy and timeframe before ordering your short term planning is an exactly the retailers problem is it? After a few days I’m not getting tracking you can call Lynn instead you put this funeral complaint up very sad You’ve got nothing better to do with your time