All reviews of LAIRD FERGUSON
Review about: justflowers
Flowers and balloons for birthday
The ordering process and variety of flowers and other items are decent. However, THERE ARE BETTER OPTIONS than JustFlowers.com out here. I have ordered flowers from various outfits for years and this is by far my worst experience ever.
I ordered flowers and balloons for my daughter's birthday around noon on a Thursday for same day delivery. They did not deliver until Saturday afternoon. Because of the time of day I placed the order I understood them not being able to deliver same day in Brooklyn.
My biggest problem is the failure to communicate the status. When I called Thursday evening I was told they could not reach the florist but would get back to me. That was Thursday evening. Friday I was told the flowers were out for delivery, only to later learn they were unable to make delivery Friday due to their volume of deliveries. They did not email me until 7:30 PM CST Friday (which went to my spam folder) with an option to cancel my delivery. This is unacceptable whether you refunded me or not since you had half a day Thursday and a full day Friday to complete a basic flower and balloon order.
The deal breaker and the reason I will never use this service and recommend you don't either is how they refused to refund me Saturday morning even though the delivery had not yet been made.
In fact, they were not really apologetic and took no responsibility for failing to delivery my items in a timely matter. I'll be contacting my card provider in attempt to get reimbursed and will tell anyone who'll listen not to use this company for anything.
Save yourself the headache and find another service.