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Review about: Gen Mobile
Phone service upgrade with enhanced quality
I recently upgraded my phone service to get better quality from a local store. But when I tried to switch my old phone number to the new service, things went south real quick. The customer service rep tried to transfer my number, and boom, my phone got cut off instantly, leaving me high and dry. I've been calling customer service over and over, but no luck. They kept telling me they'd look into it, but nothing's been fixed. I'm super annoyed and let down by the lack of help and communication from the customer service team. I'm holding out hope for a solution soon, but if not, I want my money back.