All reviews of Pedro Schoen
Review about: eBags
Trouble with warranty credit
I've been dealing with some issues with the company about my lifetime warranty credit. When I first got the credit, they told me I could use it anytime to make a purchase. But now, six years later, when I tried to use it, they were giving me a hard time and not answering my calls or emails. They said my reimbursement was being looked at by management, which I think is bad for business. With my background in business, I know this is not how customer service should work.