All reviews of S. Rau
Review about: Karl Lagerfeld
2 items purchased
I had a terrible experience! I ordered 2 items and only got one after waiting a whole month. When the package finally arrived, it was all ripped open. The delivery guy even took pictures before handing it over. I've been trying to get a refund since August, and they want me to fill out a police report. Still haven't seen a dime! Customer service never picks up my calls or replies to my emails. It's been forever and my money is still nowhere to be found. They won't even connect me with someone who can help. I can't believe how awful everything was - the service, packaging, and how long it took to get my order.
Review about: Journeys
Two pairs of shoes
I recently bought two pairs of shoes from this store, and the shipping process was a letdown. Both pairs had the same tracking number, but only one showed up. Plus, I didn't even get a heads up about the missing pair. The tracking details were all over the place, with delays and errors that made me doubt their accuracy. It makes me question how transparent and reliable their business practices really are.<br><br>When I contacted customer service about the missing pair, they were no help at all. They weren't sympathetic and said they wouldn't do anything about it. Their lack of support and unwillingness to fix the problem just made me even more unhappy with their customer service. Based on this experience, I wouldn't recommend shopping at this store again.