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Review about: MANSUR GAVRIEL
Online purchase, insurance option selected
I recently bought something online and decided to get insurance just in case. I had it sent to a parcel locker, but sadly, the bag never made it to me. When I reached out to customer service, I was told that Mansur Gavriel told UPS I moved (which isn't true), so the bag got sent back to them. Even though I wanted to keep waiting to see if I could still get the bag, Mansur Gavriel went ahead and started an insurance claim for me. Today, the bag got sent back to them, and they kept the money from my purchase without asking me first. This whole thing has been really frustrating and disappointing.