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Westbury Bracket Mounting Template
On October 23, 2023, I ordered a Westbury Bracket Mounting Template from BuyMBS.com to make installing handrails on my deck easier. The product arrived on October 26, but unfortunately, it did not work as expected. The bottom rail support bracket was too low on the post and the post bottom cover could not be installed.
When I called BuyMBS.com on Monday, October 30, 2023, at around 10:55 a.m. the customer representative I spoke with was extremely unhelpful and unsympathetic. Despite my request to speak with a manager or supervisor, I was told that neither were available. I was also informed that there was no guarantee that I would receive a callback and I never did.
As a dissatisfied customer, I expected to hear from a manager and receive a prompt resolution to my issue... but I never heard from anyone. I will not be a returning customer. It's important to treat customers with respect and professionalism.7 pairs board and batten shutters
Ordered 7 pairs of board and batten shutters in grey. The order was split into 2 orders by the company. 1 order of 4 and 1 order of 3. They both arrived on the same day, 4 grey and 3 white! I called to report the shipping error. We were asked to send pictures of the label on the box. You agreed that they were the wrong color. I asked for a credit for the delay in receiving the correct shutters and was told it had to be approved by a manager. I asked about a credit in 3 different conversations each time to be told a different answer. You did ship out the correct color and i received them a week later. We also had to leave the incorrect shutters out for UPS to pick them up. Not a good idea for a company to ask a buyer to leave a product out in the open without a scheduled pick up time. Today I was told no further credit could be given because you shipped the correct shutters. Not sure what has happened to customer service these days. A little extra goes along way.
The directions for hanging these are ridiculous..
Do yourself a favor and order your shutters from another company.
About BuyMBS.COM
Reviews BuyMBS.COM
For a very easy and convenient buying building materials online, get all the building supplies and construction materials you need to complete your project at BuyMBS.COM
About BuyMBS.COM
Potential buyers can quickly search and shop building materials online through BuyMBS.COM. The company is one of the leading online marketplaces which offers building and construction materials, from the house and building equipment to interior materials for construction of homes and building. BuyMBS.COM store branches are located in Ohio, Indiana, Michigan, Pennsylvania, and West Virginia. BUYMBS has 26 distribution centers that operate across 5 states.
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The Products and Services of OBuyMBS.COM
Modern Builders Supply (MBS) is the premier distributor of building materials in the Midwest with large inventory of gutter machines, ladder hoists, brushes & roller, fasteners, mounting tape, safety supplies & equipment, protective gear, tile, flooring, drywall, and ceiling, air hoses, caulking guns, cleaners & degreasers, wood stain & sealant, gutter accessories, gutter protection & tools, scaffolding, seamers, crimpers & folding tools, decorative millwork, aluminum extrusions, pocket and sliding door hardware, cabinet hardware, handle knobs, decorative stair, brackets, and iron balusters.
Order, Return, and Exchange Policy
OBuyMBS.COM accepts requests and canceling of orders within 30 days from the purchase date. However, product exchanges are not allowed.
Returns must have an RMA (Return Merchandise Authorization) number and must be received within 14 days from RMA Issue Date.
Compliments, Complaints, and Tips for BuyMBS.COM
Damaged products receive from shipping? Defective or missing parts? please call from Monday-Friday 7:30 AM - 4:00 PM EST at 1-(800)-453-0349 or send an email to info@BuyMBS.COM.
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Seite online seit: March 8, 2024
Letzte aktualisierung: November 29, 2024
Review with most votes
7 pairs board and batten shutt
Ordered 7 pairs of board and batten shutters in grey. The order was split into 2 orders by the company. 1 order of 4 and 1 order of 3. They both arrived on the same day, 4 grey ... Read onBy: Cathy Johnson