Videoscribe34 reviews
This score is based on 34 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Export saved the day
Right in the middle of a chaotic Monday pitch, I hit export and the animation actually carried the whole story — that’s when I knew I’d made the right call. I use VideoScribe almost every day for quick explainer clips for clients and internal updates, so reliability matters. It’s simple, fast, and honestly kind of fun to tweak. Delivery was smooth, support answered my setup question quickly, and it just works, plain and simple.
Almost wrote it off
Found the renewal charge three days into a 365‑day term for a seat tied to someone who left our team six months earlier. We use the app for quick training videos and I wanted to cancel or get a prorated refund. At first support was unhelpful and I was skeptical, but when they offered a license transfer and a partial credit I actually felt relieved and satisfied.
Support that actually checks in
they fixed a separate setting I hadn't noticed. Not perfect, but very human and dependable, which mattered more than I expected to me.
Quiet, practical help
I was halfway through setting up an account when the admin thing popped up — and I remember thinking, great, just my luck. A coworker had tipped me about the tool, so I reached out to support. The interface felt a bit awkward at first, clicks and unclear labels, but the support team kept checking in while they fixed my settings. Dry, efficient replies, no fluff. I went from skeptical to relieved; now it runs smoothly and feels dependable in daily use.
Late-night bug hunt
save often, be patient, nudge support a little, and follow up.
Real people, real help
actual humans who answered, fixed an activation hiccup, and even walked me through a template tweak. They were patient, not robotic, and fast — after a previous slow-service nightmare that felt like a luxury. Delivery (license email) showed up promptly, and I’m looking forward to using it more.
Nice support, wrong fit
great support, but it wasn't the right tool for our team. I bought the year plan and started using it last month on a couple of MacBook Pros with Chrome — first impression was actually promising, clean UI and some neat features. Pretty quick we hit rendering hiccups: downloads would fail sometimes, thin lines rendered weird, editors kept re-rendering and wasting time. Maybe they're patching those bugs (seems like it), but we couldn't slow the production. We decided to drop whiteboarding and cancel. Support surprised us with a one-time refund exception — rare and genuinely helpful. Solid people, shame about the fit.
Support stood out in the end
they stepped in and, unusually, agreed to a one-time refund even though that’s not their normal policy. That was practical and frankly a relief. If you’re on a small team with frequent OS or Chrome updates, test first. I hope they patch those bugs soon.
Small but solid surprise
Midway through my first week with it I kept thinking, did I overspend on another tool? I was worried about learning curve and support before I bought. I use this daily to crank out short explainer clips for client pitches and internal training, so it had to be quick. Turns out the app is intuitive and does the job, and the support team actually helps — real people, responsive, professional — even made a few tweaks I asked for. Not flawless, but those doubts pretty much disappeared.
Not worth the trouble, but glad I caught it
skip this one. I’m actually kind of relieved it didn’t get messier, but overall I wouldn’t recommend it. The software felt clunky and not really ready for serious use. I tried it for a few weeks, lost patience, and then noticed they quietly charged me for another year. That’s what sank it for me. I asked for a refund and they weren’t helpful. Their support is basically a loop to a help site and not a person — so you can’t really talk through the problem. I even went through PayPal and they said they couldn’t force the merchant to refund, which was annoying but true. On top of that the company claims ties to the UK and the US, which left me puzzled about who to hold accountable. I will say this: the product did run, and some parts worked okay, so I’m thankful it wasn’t a total disaster — just not worth the money in my view. If you try it, keep track of your trial end date and turn off auto-renew right away. Also keep screenshots and emails, because asking for help felt like pushing a ball uphill. My advice to others is simple: try a short test, then decide. If you care about straightforward billing and decent human support, look elsewhere. I’m glad I cancelled, but frustrated I had to fight to do it.
Small surprise, big relief
I almost didn't buy it. Was sitting in my kitchen, reading reviews and thinking "nah, probably junk." I had doubts about speed and output quality. Bought the full license anyway because I needed something to speed up my daily editing tasks at work. And honestly, those doubts mostly vanished. The software runs smoother than I expected. Outputs needed a tiny tweak here and there, but saved me time every day. Customer support answered faster than I figured, helpful and to the point. The one thing that surprised me was a niche feature — it handled batch jobs way better than advertised, weirdly good. Not perfect, but for my routine it's become a small, reliable helper. Keeps getting better, too, honestly.
Half-baked promise
not reliable when you need something that just works; I won’t use it again until core issues are fixed.
The moment it clicked
I was staring at the final render and I remember thinking, okay, this actually works. I first heard about Videoscribe from a colleague who shared a link to a short explainer. I tried it out and kept using it for about a year. I had a yearly subscription that I eventually let lapse, not because it was terrible, but because other projects took over my time. Still, that first finished video was the turning point — the client watched it and nodded, and that was when I knew I was genuinely satisfied. It looked polished without me fussing for hours. The interface is straightforward. You can drag stuff in, drop music, tweak timing. It’s the kind of thing that gets out of your way and lets you make something decent fast. The media library is big enough that I rarely hunted elsewhere. I liked that. I also liked being able to throw in a soundtrack and some pre-made animations. There are flaws, though. I kept bumping into the lack of rulers and consistent margins, which made lining things up more tedious than it should be. Custom motion paths feel limited compared to some other doodle tools I’ve used. And honestly, subscription choices could be better — I wanted a monthly option and a returning-customer discount and didn’t get either. At one point I was even locked out after letting the subscription lapse, which was annoying. Tutorials exist, but they need updating; I spent time hunting for reliable, current guidance. Despite that, I’m glad I tried it. It saved me time on a few projects and produced results that actually helped reach the audience. I’m grateful it was easier than I feared. With a few small fixes — rulers, better path control, clearer subscription options — it could be near perfect for my workflow. For now, it’s a solid, pragmatic tool I’d recommend to folks who want quick whiteboard-style videos without a huge learning curve.
That little “oh, finally” moment
I didn’t expect to write a review, honestly — I just wanted something that worked for a quick explainer video after getting burned by other apps. I needed this for a client (tight deadline, zero time to fiddle) and after a string of clunky tools that crashed or felt like a puzzle, I jumped in half skeptical. The turning point was when I hit export and watched the finished video play back without weird glitches or weird timing — that’s when I knew I was actually satisfied. It felt simple, like it did what it said on the box, and yeah that relieved a lot of stress. Customer support surprised me too; I had one question about billing (I’ve had sketchy subscription issues before) and they answered in plain English, not with a robot loop. Not everything was perfect — I had to tweak a couple of timings twice and I swore at one plugin for a minute — but overall it was smooth and fast enough to meet my deadline. The interface isn’t flashy, but it’s honest and gets out of your way. If you’re like me and you need reliable results (client deadlines, moving jobs, or just fed up with buggy apps), this saved my week. I’d recommend giving it a shot, just be ready to tinker a little at first. Happy I tried it — actually relieved — and I’ll probably use it again next time a project comes in hot.
Sketchy love-hate
alignment. Man, I spent way too much time nudging a graphic a hair left, then a hair right, trying to get a clean composition. No visible rulers or margins meant eyeballing everything, and that turned into a little obsession on one project. If you like fiddling, fine, but for me it was annoying. I also noticed the custom path options are not as flexible as some other doodle tools I’ve used, so certain animations required awkward workarounds. Another practical gripe: subscription quirks. I had an annual plan and later wanted a short-term return — but there wasn’t a monthly option I liked and the returning-customer pricing felt nonexistent; I even got momentarily locked out once, which was frustrating. On the bright side, once you’re in, you can crank out a really engaging video fast, and I’ve already told two friends and a cousin to try it for small promo clips. Oh, and they should really update their tutorial videos — current ones feel a bit dated. Emotionally I’m split: impressed by the output, mildly irritated by the fiddly bits and billing nonsense. With a few small fixes — margins/rulers, better paths, clearer subscription choices and fresher tutorials — this could easily be my go-to. As is, still worth trying if you want decent whiteboard-style videos without a huge learning curve.
Easy-to-use product, buggy browser version, helpful customer service
The product is super user-friendly, but the browser version had some issues with not saving your work automatically, which was a big pain. But, gotta hand it to the customer service team - they were really helpful in fixing the problem. All in all, it's a decent product that could use some upgrades.
Subpar image selection
The image selection for this product is really not great. They said there were 5000 images, but that's not true. The images are all over the place, so you can't make a video with a good storyline. I contacted customer service right after I bought it to cancel and get my money back, but I haven't heard back from them yet. I'm just feeling kinda let down and bummed out by the poor quality and the lack of good customer service.
Awesome Video Maker
The Awesome Video Maker is really user-friendly and creates amazing videos that I enjoy working with! The support team is fast and super friendly, which is a major bonus.
Video creation platform purchase
The new platform is great, but it would be even better if they added music options to it.
Clear and detailed instructions
The instructions you gave me really helped me out with my problems. I was able to follow them easily and get everything done without any trouble.
About Videoscribe
Videoscribe is a whiteboard animation software created by a UK based company. It created the animations automatically. The software is distributed worldwide and can be used for home or commercial purposes.
Are you considering purchasing the services of Videoscribe but are concerned about whether they will meet your needs, be reliable and have value for money? Read honest online reviews here from others who have used Videoscribe and get to learn from their experiences.
About Videoscribe
Videoscribe is owned by Sparkol, a UK based software company. It was released in 2012 as a tool for individuals and businesses to easily and quickly create whiteboard animation videos for explainers.
The software is natively supported on Windows 7 or higher and Mac OS X 10.6 or higher. It is also supported on mobile device platforms such as iOS 4 or higher and also Android. It is developed in Adobe Flash and produces videos ready for QuickTime and in Flash format and also image sequences in JPEG and PNG.
The software is used all over the world. By 2014, it had at least 250,000 users in at least 135 countries across the globe.
Products and Services Offered by Videoscribe
Videoscribe is offered as a free desktop trial on for 7 days. Then a user can make a monthly or yearly subscription to acquire additional usage rights, features, and license for commercial usage.
The software can be downloaded from its website.
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Contact Information
Unit 1.2 Temple Studios, Temple Gate
BS1 6QA Bristol
United Kingdom
Categories Videoscribe
Page Statistics
Last update: November 2025
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Review with most votes
Impressively High-Quality Vide
I have been a client of Video Scribe for several years now and have consistently been impressed by the quality of their services. From the beginning, the team at Video Scribe ha... Read onBy: Corbin Trantow