Webroot Master2 reviews
This score is based on 2 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Late-night glitch that never really got fixed
The night it happened I remember thinking, "Great, exactly what I didn't need." I was just idly looking through one of those news widget pages and my laptop stuttered. Not a full meltdown, but enough to make me pause. The antivirus popped up and the machine locked for a moment. I had hesitations about buying this subscription in the first place. I’d read mixed reviews and kept wondering whether the company’s support would be helpful if something went wrong. Turns out some of those doubts were valid.
Odd renewal mess
his card flagged, hours on the phone, bounced between departments, a branch visit with IDs, and a canceled card that still hadn’t arrived days later. So I went into this already wary.
When my charge was declined I heard the automated voice say the card was locked for suspicious activity. I spent time on hold, then talked to a fraud rep who basically confirmed that banks were flagging this vendor as suspicious. Two different cards, two different banks, two different names — same result. After a bunch of phone calls and one in-person verification trip, nothing was resolved quickly. That kind of hassle for a routine renewal is annoying.
I’ll say this: the product itself has worked fine for me over the years — light, unobtrusive, and it did what I needed — which is why I kept renewing. But the billing and fraud side of things is a mess right now. I’m not sure whether it’s a payment processor issue, a temporary bank block, or something more serious like a breach; they didn’t give a clear explanation. Communication was sparse — a simple status page or an email explaining the problem would’ve saved hours.
Support reps I spoke with were polite but often couldn’t do anything without the banks. Compared to other vendors I’ve dealt with (some have clunkier apps but way smoother billing), this was unexpectedly painful. I’m a little hopeful they’ll fix it since the software has been reliable, but my confidence took a hit. For now I’m not comfortable with automatic renewals and will shop around before I commit again.
About Webroot Master
Webroot Master is associated with Webroot, a cybersecurity software provider focused on endpoint protection. Webroot’s products include antivirus and anti-malware tools, web threat protection, and identity and privacy features, delivered primarily through cloud-based management. The company serves individual consumers as well as small and mid-sized businesses that manage multiple devices. Webroot operates as part of OpenText.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: April 2026
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Late-night glitch that never r
The night it happened I remember thinking, "Great, exactly what I didn't need." I was just idly looking through one of those news widget pages and my laptop stutt... Read onBy: M. Morar