Golden Tours Reviews
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A High-Quality, Well-Organized Tour Experience
I recently booked a tour with Golden Tours and I have to say, it was an amazing experience. The process of booking the tour was incredibly easy, as I was able to do it all online. The tour itself was well-organized and our guide was incredibly knowledgeable and passionate about the sights we were visiting. I felt like I was getting a true insider's perspective on the city.
The transportation was comfortable and on-time, and I never felt rushed or stressed during the tour. The tour group was also the perfect size, not too big or too small. I also appreciated that the tour included some unique and off-the-beaten-path sights, rather than just the typical tourist spots.
Overall, I highly recommend Golden Tours to anyone looking for a high-quality, well-organized tour. They truly exceeded my expectations.Hop On-Hop Off Tour
My time on the Hop On-Hop Off tour was amazing. The different routes showed me so much of London's history and sights, way more than I thought it would. And let me tell you about our guide, George - he was the best part! His friendly personality and all the facts he knew really stuck with me. He was super funny and knew so much about all the important places in London. It was impressive how such a young guy could know so much about the city. I would definitely tell anyone to take this tour if they want to see London in a cool and interesting way.
Afternoon Tea Bus Tour
My Afternoon Tea bus tour in London was just lovely. Even though the weather was dreary, the staff and whole experience really lifted our spirits. My wife needed a Gluten-Free option and they took care of her with no problem. Daya, Nilsson, and our driver Namud were so attentive and made sure we had a fantastic time. I definitely recommend this tour to anyone in London, it was a wonderful experience that we really loved. The music playlist also added a nice vibe to the whole atmosphere. Thanks for a memorable afternoon!
London tour disappointment
We took a tour of London, but we were really disappointed because the buses kept ending their routes early. We didn't get to see Trafalgar Square or Buckingham Palace properly, which was a bummer. We had to change buses so many times, and it was getting annoying. But then we met this amazing driver named Nazareth de Sousa. He was a total lifesaver! He went out of his way to help us, even using his break time to wait with us. He really went above and beyond and saved our vacation. It was like he was our hero!
Castle, towns, and university tour
I had the most amazing time exploring a castle, charming little towns, and even a fancy university. It was so awesome and enjoyable! Grace and Mario were hands down the best tour guides I've ever had. Grace was so knowledgeable and kind, while Mario was hilarious and drove the bus like a pro. They truly made the whole experience unforgettable. Huge thanks to Grace and Mario!
Boa Vista, Capo Verde trip
I recently went on an amazing trip to Boa Vista, an island in Cape Verde, and it was so well organized. Our tour guide, Claudio, was top-notch and really made the experience stand out. Huge shoutout to him and I can't wait for the next adventure - already thinking about your upcoming trips!
Bus tour reorder
My experience with the bus tour folks was awesome. Back on December 27th, I totally missed the last bus tour and was freaking out. But let me tell you, Mr. David Reid really came through for me. He went out of his way to help me out, finding a bus driver nearby and even driving me to the station close to my hotel. His kindness and dedication really made an impression on me, and I won't ever forget it. I definitely suggest this company for their top-notch customer service.
London tour with excellent guide
On our recent trip to London, we had the best time being shown around by William. He was an amazing tour guide with a ton of knowledge about the city's history and cool spots to visit. He made the info super interesting and fun for us and our grandkids. William's mix of humor and interesting facts really made the tour special. We were impressed by his professionalism and kindness the whole time, and we left knowing so much more about London because of him.
City tour with expert guide
Our guide, Emma, really brought the city to life for us during her 2-hour tour. She shared insider tips and showed us some hidden gems that we never would have found on our own. And even after her shift ended, she took the extra time to give us directions to must-see spots like the Eye, the graffiti bridge, and THE CUT. Thanks to Emma's guidance, our visit was truly unforgettable.
Day tour experience
I didn't get to see or learn a ton about the country on my day tour, but the guide and driver were super nice which really made the trip more fun. The guide, Ei Li (I think that's how you spell it?), seriously knew her stuff and gave us some great info about the country and the places we went. Even though it was a short tour, she made it really enjoyable and educational.
Windsor bus tour
The Windsor bus tour was a huge letdown, to be honest. The bus only came by once an hour, which was pretty surprising since it was during half term. And get this, they didn't even give us headphones or a map - we had to figure it out on our own. The bus itself was a mess, old and dirty, definitely in need of a good scrub. The upstairs covered part was full of leaves and twigs from trees, so we had to huddle there to stay dry in the rain. The commentary was a joke, just elevator music with hardly any real info. And when there was some interesting stuff, it was always way too late. Like, we had already passed what they were talking about. Can you believe some of the facts were over a year and a half old? Apparently the queen had been around recently - total fail there. Luckily, I knew enough about Windsor to fill in the blanks for my daughter. But for newbies, it would have been a waste of time, no learning or sightseeing to speak of.
2 hour open top bus tour with guide William
The 2-hour open-top bus tour with our guide William was absolutely amazing for our group of three! William was so friendly and knowledgeable, which made the tour really enjoyable and engaging. I would definitely recommend this tour to anyone who wants to check out all the cool sights in the city.
London hop on/off bus tour
I wasn't very impressed with the London hop on/hop off bus tour I took. The audio guide they provided was mostly just boring elevator music, with only a few comments here and there that didn't give much detail. It felt more like riding a regular bus with an open top rather than a fun and informative tour. Some of the bus drivers were friendly, but others were pretty rude. The buses didn't come as often as I was hoping, but the handy app they had did help us keep track of when the next one was coming. We made the mistake of starting at Marble Arch, and had to go through Paddington and along Euston Road, which wasn't very exciting. It would have been much better to start near St. Paul's Cathedral for a more enjoyable experience.
Tour Windsor, Bath, & Stonehenge
I had such a blast on the Windsor, Bath, & Stonehenge tour! Our tour guide, Bruce, was hilarious and really knew his stuff, and our coach driver, Armando, was super smooth behind the wheel. The ride back felt a little lengthy, but Bruce kept us entertained with jokes and cool facts about the villages we went through. I'd definitely suggest this tour to my loved ones.
Unfulfilled tour booking
I signed up for a tour with this company, and I gotta say I was really let down by the whole thing. Just like a bunch of other folks, I shelled out money for a tour that wasn't at all what was promised. They changed up the plans without even telling us, and we missed out on some key spots. I tried asking for some of my money back, but they said they don't guarantee specific stops and wouldn't give me any kind of refund.
Hop-on hop-off bus tour purchase
The tour guides gave us really good info and knew a lot about the places we saw. But, we ran into a big problem when we had to wait for over an hour because of a road closure, and nobody told us what was going on. It was really frustrating, especially with kids in tow. In the end, we had to call the office ourselves to figure out what to do and had to make our way back to a previous stop to catch the bus back. Even though the guides were good, the lack of help when things went wrong was a major letdown.
Wasting money on a tea bus
The tea bus was a total rip-off! We forked over a bunch of cash just to end up sitting far away from our friends, munching on stale sandwiches, and feeling totally lost because the driver was clueless about where to go. The only decent part was the cup they handed out.
Long wait, disappointing service
Our experience with this tour was really disappointing. We waited for over an hour for the bus to arrive, but it never showed up. The live tracking QR code didn't help at all, so we were left feeling stranded and frustrated. The audio guide on the bus kept cutting off and switching channels, so we couldn't fully enjoy the tour. Being a family of five, we ended up having to walk the rest of the way with our young kids, which was a major inconvenience and letdown.
Trip cancellation due to illness
I had to cancel my trip at the last minute because I got sick, and I was really upset with how customer service handled it. My husband called to explain what happened and asked for a refund or maybe a credit for another trip. But they said we needed to provide proof of the illness, which seemed unfair and not very understanding. It was a frustrating situation that ended up costing us money and left a bad impression on us.
Review with most votes
A High-Quality, Well-Organized
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