Golden Tours26 reviews
This score is based on 26 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Wasting money on a tea bus
The tea bus was a total rip-off! We forked over a bunch of cash just to end up sitting far away from our friends, munching on stale sandwiches, and feeling totally lost because the driver was clueless about where to go. The only decent part was the cup they handed out.
Long wait, disappointing service
Our experience with this tour was really disappointing. We waited for over an hour for the bus to arrive, but it never showed up. The live tracking QR code didn't help at all, so we were left feeling stranded and frustrated. The audio guide on the bus kept cutting off and switching channels, so we couldn't fully enjoy the tour. Being a family of five, we ended up having to walk the rest of the way with our young kids, which was a major inconvenience and letdown.
Trip cancellation due to illness
I had to cancel my trip at the last minute because I got sick, and I was really upset with how customer service handled it. My husband called to explain what happened and asked for a refund or maybe a credit for another trip. But they said we needed to provide proof of the illness, which seemed unfair and not very understanding. It was a frustrating situation that ended up costing us money and left a bad impression on us.
Bus tour reorder
My experience with the bus tour folks was awesome. Back on December 27th, I totally missed the last bus tour and was freaking out. But let me tell you, Mr. David Reid really came through for me. He went out of his way to help me out, finding a bus driver nearby and even driving me to the station close to my hotel. His kindness and dedication really made an impression on me, and I won't ever forget it. I definitely suggest this company for their top-notch customer service.
Tickets and transportation from City of London to WB studio, making of Harry Potter
I just bought tickets and transportation from London to the WB Studio for the Harry Potter tour. It went really smoothly. Our driver, Asis, was on time and gave us great tips during the tour. He made sure we got in easily, which made the experience even better. I highly recommend this service and will definitely use it again.
A High-Quality, Well-Organized Tour Experience
I recently booked a tour with Golden Tours and I have to say, it was an amazing experience. The process of booking the tour was incredibly easy, as I was able to do it all online. The tour itself was well-organized and our guide was incredibly knowledgeable and passionate about the sights we were visiting. I felt like I was getting a true insider's perspective on the city.
The transportation was comfortable and on-time, and I never felt rushed or stressed during the tour. The tour group was also the perfect size, not too big or too small. I also appreciated that the tour included some unique and off-the-beaten-path sights, rather than just the typical tourist spots.
Overall, I highly recommend Golden Tours to anyone looking for a high-quality, well-organized tour. They truly exceeded my expectations.
About Golden Tours
Experiencing the most beautiful places in the world gives us new meaning and loads of happiness altogether. Therefore, if you are making up your mind to travel to London, then choosing the Golden Tour services could be a good option. It is a Tour and Travel Company specializes in London Sightseeing and UK tourism. It has provided tour and travel services to more than 10 million visitors and still prospering ahead to deliver excellent service. For further info, check out the latest reviews updated by its customers to have a clear idea about is services.
About Golden Tours:
Incorporated in 1984, Golden Tours is a London based Tour and Travel service provider focusing on providing brilliant services to visitors arriving from different countries. Plus, professional tour guides make sure to provide an outstanding experience to the people by taking them to incredible destinations. Also, it has partnered with internationally recognized Gray Line Association and Warner Bros. Studio Tour London.
Products and Services of Golden Tours:
Golden Tours offers a wide range of travel and tour services at a reasonable cost. Some of the services include London Tours, Day Trips from London, Warner Bros, Studio Tour London, Windsor Castle, Day Trips from London by Train, etc. It grants a full refund for full and half-day coach tours if the booking gets canceled within 24 hours before departure.
Compliments, Complaints, and Tips for Golden Tours:
Travelling to new places gives us huge amount of satisfaction, and unforttable experience. Therefore, if you have ever used Golden Tours services, then share your experience with us. Did you like its services? Is it worth to spend money in buying their tour packages? Would you like to recommend them to someone else? Indeed, your one review can help other customers willing to opt for their services.
Details
Contact Information
58-60 Petty France
SW1H 9EU London
United Kingdom
📧 reservations@goldentours.com
Categories Golden Tours
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Last update: February 2026
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Review with most votes
A High-Quality, Well-Organized
I recently booked a tour with Golden Tours and I have to say, it was an amazing experience. The process of booking the tour was incredibly easy, as I was able to do it all onlin... Read onBy: Thea Franey