Princess Cruises28 reviews
This score is based on 28 genuine reviews submitted via US-Reviews since 2021.
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I went on a cruise and had a big problem with my final bill. They took more money from my bank than what the bill said, and I don't know why. I called customer service, but they just gave me a wrong number to call after the cruise. I also reached out on social media, but it's been 3 days and no one has gotten back to me. This is not okay.
3 cruises, 2 more booked
I gotta say, I'm really surprised by all the bad reviews I've been seeing. My time on this cruise line has been absolutely incredible. The food was delicious, the drinks were top-notch, the entertainment was great, the ship decor was beautiful, and the staff was so attentive. I can't wrap my head around why some folks have such a different experience.
Princess Plus package
We had such a great time with the Princess Plus package on our last cruise. Everything from the way they kept things running on time at the port to the amazing service we received was top of the line. The food choices weren't anything too fancy, but they hit the spot for a mid-range cruise. The Princess Plus package, with all the perks and top-shelf drinks included, was definitely a good choice. We were also really impressed with the entertainment on board, from the big production shows to the comedy acts that kept us laughing the whole trip.
Mediterranean cruise on a popular ship
I just got back from a two-week Mediterranean cruise on a popular ship and it was a bit of a mixed bag. The places we stopped at were amazing, except for Marseille which wasn't as pretty as we expected. The weather was mostly nice and warm, except for one dreary day in Lisbon. The actual ship was beautiful, and we decided to treat ourselves to a mini-suite with some extra perks as Elite members. Unfortunately, the food in the main dining rooms wasn't great, especially the meat dishes like the steaks. We ended up going to the buffet and International Cafe more often for more reliable options, even though we missed the fancy dining experience.
The entertainment on the ship was hit or miss, with some good shows but not a lot of variety. The TV in our room kept acting up which was super annoying and messed with our movie nights. Overall, we did have a good time on the cruise, but it was obvious that there were some areas lacking compared to our last Princess cruise before the pandemic. The staff, though, were amazing and much more helpful and friendly than on a different cruise we took with another company last October. Princess really should work on improving the quality of their food to match up with their excellent service.4 Princess cruises
I had really been looking forward to some tasty meals, but I was let down. The main dining rooms had slow service and the food wasn't very good - it was cold and low quality. I ended up going to the buffet for hot food, but I wished there was table service. On formal nights, everyone was at the buffet instead of the fine dining restaurants. The specialty restaurant was fancy, but it was pricey. The cabin was nice, though. Overall, the ship felt way too crowded for my liking.
Mediterranean cruise itinerary change
I was really let down by Princess Cruises changing my Mediterranean cruise on the Sun Princess. Instead of going to the beautiful port of Kotor, Montenegro like we planned, they took us to the quiet town of Bar, Montenegro. Princess didn't even offer any excursions for this port, and I couldn't find any options on other travel websites either. There weren't any walking tours or videos on YouTube for things to do in Bar. We were stuck there for 11 hours with nothing to do. Their excuse about technical issues with water shuttles seemed like a cop-out. Why couldn't they pick a more exciting replacement port for Kotor? Simply put, Bar was really boring and not worth it.
Prebooking for a cruise
The process of prebooking for this cruise was honestly kind of a letdown. There were some serious language barriers that made it hard to understand the people we were talking to. A lot of them were talking loudly and kept interrupting each other, which made it tough to get our point across. It felt more like we were dealing with a call center than getting the personalized service we were hoping for. Although some of the representatives were nice and understanding, it just didn't make up for the lack of professionalism we experienced overall.
The staff onboard the ship, on the other hand, were super polite and always willing to help out. Unfortunately, room service was hit or miss. Our orders were often wrong, and the utensils and linens weren't very clean. The dining experience felt kind of impersonal, like we were on a factory line rather than a fancy cruise.
The luggage handling was a total disappointment, with the handlers not really seeming to care about our stuff. The excursions weren't much better, being disorganized and leading to long waits and even cancellations. All in all, this cruise didn't really live up to the dream vacation experience we were hoping for.Great Cruise Experience
Excellent tour provider Fully equipped by all facilities any one can expect by an International Cruise company My previous experience was unforgettable One tour of five nights and second was of eleven
It's very interesting one of my close friend working with this company since very long time And whenever we meet she always invite me to have a look of Cruise from inside And I did just two years back First time in my life could experienced a five star class big cruise from inside
And same year I booked ticket for Caribbean cruise and end in year for Europe Hospitality and provisions surprised me May be being first time traveller I was excited that much My suggestion is those people who likes trips must travel at least one time by Princess Cruise
About Princess Cruises
Princess Cruises is a premium cruise line operating globally. Founded in 1965 by Stanley McDonald, it initially served the Mexican Riviera from Los Angeles. Recognized for its role in the 1977–1986 television series "The Love Boat," the company significantly influenced the cruise industry and public perception of cruising. As of my last update, it is a subsidiary of Carnival Corporation & plc, one of the world's largest cruise holding companies. Princess Cruises offers a wide range of itineraries in regions including Alaska, the Caribbean, Europe, South America, Australia/New Zealand, the South Pacific, and around the world. The company is known for its innovative ships, extensive onboard amenities, and high level of customer service.
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Last update: September 2026
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Review with most votes
Great Cruise Experience
Excellent tour provider Fully equipped by all facilities any one can expect by an International Cruise company My previous experience was unforgettable One tour of five nights a... Read onBy: Colton