Princess Cruises Reviews

: 22

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41% Would buy here again

Most relevant positive review

  2024-02-13
Recent Mediterranean cruise ex
I just got back from my first-ever two-week Mediterranean cruise, and it was absolutely amazing. ...Read on
Marianna Reichert

Most relevant negative review

  2024-03-11
Cruise Experience
My recent cruise was kind of a letdown. The ship looked amazing, but there were a few things that...Read on
nicholas

Review with most votes

  2021-05-20
Great Cruise Experience
Excellent tour provider Fully equipped by all facilities any one can expect by an International C...Read on
Colton

Reviews (22)

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    Mediterranean cruise on a popular ship

    I just got back from a two-week Mediterranean cruise on a popular ship and it was a bit of a mixed bag. The places we stopped at were amazing, except for Marseille which wasn't as pretty as we expected. The weather was mostly nice and warm, except for one dreary day in Lisbon. The actual ship was beautiful, and we decided to treat ourselves to a mini-suite with some extra perks as Elite members. Unfortunately, the food in the main dining rooms wasn't great, especially the meat dishes like the steaks. We ended up going to the buffet and International Cafe more often for more reliable options, even though we missed the fancy dining experience.

    The entertainment on the ship was hit or miss, with some good shows but not a lot of variety. The TV in our room kept acting up which was super annoying and messed with our movie nights. Overall, we did have a good time on the cruise, but it was obvious that there were some areas lacking compared to our last Princess cruise before the pandemic. The staff, though, were amazing and much more helpful and friendly than on a different cruise we took with another company last October. Princess really should work on improving the quality of their food to match up with their excellent service.


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    4 Princess cruises

    I had really been looking forward to some tasty meals, but I was let down. The main dining rooms had slow service and the food wasn't very good - it was cold and low quality. I ended up going to the buffet for hot food, but I wished there was table service. On formal nights, everyone was at the buffet instead of the fine dining restaurants. The specialty restaurant was fancy, but it was pricey. The cabin was nice, though. Overall, the ship felt way too crowded for my liking.


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    Mediterranean cruise itinerary change

    I was really let down by Princess Cruises changing my Mediterranean cruise on the Sun Princess. Instead of going to the beautiful port of Kotor, Montenegro like we planned, they took us to the quiet town of Bar, Montenegro. Princess didn't even offer any excursions for this port, and I couldn't find any options on other travel websites either. There weren't any walking tours or videos on YouTube for things to do in Bar. We were stuck there for 11 hours with nothing to do. Their excuse about technical issues with water shuttles seemed like a cop-out. Why couldn't they pick a more exciting replacement port for Kotor? Simply put, Bar was really boring and not worth it.


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    Prebooking for a cruise

    The process of prebooking for this cruise was honestly kind of a letdown. There were some serious language barriers that made it hard to understand the people we were talking to. A lot of them were talking loudly and kept interrupting each other, which made it tough to get our point across. It felt more like we were dealing with a call center than getting the personalized service we were hoping for. Although some of the representatives were nice and understanding, it just didn't make up for the lack of professionalism we experienced overall.

    The staff onboard the ship, on the other hand, were super polite and always willing to help out. Unfortunately, room service was hit or miss. Our orders were often wrong, and the utensils and linens weren't very clean. The dining experience felt kind of impersonal, like we were on a factory line rather than a fancy cruise.

    The luggage handling was a total disappointment, with the handlers not really seeming to care about our stuff. The excursions weren't much better, being disorganized and leading to long waits and even cancellations. All in all, this cruise didn't really live up to the dream vacation experience we were hoping for.


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