Tourradar27 reviews
This score is based on 27 genuine reviews submitted via US-Reviews since 2021.
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So, I saw the tour on TourRadar and even told my sister about it, but the whole booking felt messy. I paid in full, bought plane tickets from Mexico, got a confirmation — then days later Go as Local emails saying the trip needs at least three people. How was I supposed to know that? Customer service only reached out after the fact and sounded like they were sorry but could cancel if they don’t fill the slot. Delivery of the promised trip felt unreliable, communication was slow and reactive. On the bright side the price seemed fair and the itinerary looked solid, and I still want to go, just wish they’d handle confirmations and info up front. Mildly disappointed, but not totally written off.
Left Hanging Between Arenal & Monteverde
I remember standing in my hotel room, suitcase half-packed, kind of looking forward to a relaxed transfer day — jeep ride, a bit of horseback, the brochure literally showed it — so yeah, that’s what we expected. Turns out those activities were just... pictures on paper. We didn’t get the jeep or the ride, and getting an answer from Green World took forever. At first they said they were “looking into solutions,” which sounded okay, but then they closed for the weekend and the only follow-up was a brief apology that it was a human error and they understood why we’d think it was included. That was Friday close of business. We tried multiple times after that and didn’t hear back until Monday — and that was after we’d already left Monteverde. How you handle bumps says a lot about a company, and this approach felt sloppy, honestly.
Beyond that, the trip felt like a mismatch between price and what we actually got. Our transport “guides” were supposed to be bilingual but struggled with English, which was awkward when we were trying to ask questions or get recommendations. Two hotels had no hot water — yep, cold showers — one had no AC, and another felt like it needed a serious bug check. For the cost we paid I expected more comfort, not a 2-star feel at near 4-star prices. On the bright side, when we booked other excursions ourselves they were fantastic, so Costa Rica itself delivered. I’m glad we made the most of it, but I wouldn’t trust Green World for a package like that again — messy communication and overpromised inclusions left a sour taste.Midnight transfer mess
the islands look great, the activities were okay when they happened. But using this tour felt like constantly patching holes. Pickup times for daily stuff arrived late, usually the night before, which meant you’re packing and rewinding your whole plan at the last minute. Messages and emails? Often slow or ignored, and that uncertainty wears on you after a few days. The real problem was the canceled flight out of Puerto Princesa. Instead of a clear, helpful fix, we were nudged into an eight-hour van ride at our own cost or an overnight stay also on us. We couldn’t do the overnight because we had an international flight the next morning, so we took the van. That ride left us exhausted and basically useless for the few hours we had in Manila before heading to the airport. There was also no in-person guide — we tried to find one, later learned there wasn’t one provided, and that made the “guided” label feel misleading. After we got home I filed a complaint and asked for the transport costs back; their response was flat and they refused. I’m not saying everything failed — the sites were fine, and local operators sometimes did their best — but the coordination and accountability weren’t there. If you book, double-check confirmations, consider backup transport plans, and buy solid travel insurance. I wish they handled cancellations differently; then this could have been a smooth trip with one or two hiccups instead of constant scrambling.
Not what I expected
it technically got done, but not in a way I'd call a guided tour. A friend tipped me to use TourRadar, said it was an easy way to book everything, so I signed up for a Philippines trip through their site. From the start it felt like I was assembling pieces myself. Communication was sparse. Pickup times for daily activities showed up late, often the night before. Emails and messages were ignored or answered hours later. That led to stress and a bunch of last-minute scrambling. The serious problem was a canceled domestic flight. Instead of a clear fix, the only workable option forced us into an eight-hour van ride at our own cost. They also suggested overnighting and flying the next day, again at our expense, which wasn’t possible because we had an international flight already booked. We reached Manila at 2 a.m., then had to be back at the airport at 6 a.m. Not great. Also, no in-person guide ever showed up. We tried to find one, called and messaged, and later learned there simply wasn’t one assigned. So the “guided” label felt misleading. After returning, we filed a complaint and asked to be reimbursed for the transport costs caused by the canceled flight. Their reply was brief and they refused any refund. There were parts that worked — hotels and some activities happened as listed — but overall it was disorganized and felt like you were on your own. I can see how some people might be fine with that, but I expected more support.
Handy, with a few quirks
the "solo" filter still pulls up tours that tack on a single supplement. Not broken, just could be clearer compared to other sites I've used.
Booked after a tip
I stumbled on it because a friend tipped me, and honestly I was skeptical — worried the 'solo' filter would trick me or details would be buried. After poking around and messaging a couple tour operators, my doubts evaporated. The site loads fast, animated maps are fun, and I saved a few trips to compare. Downloading itineraries was simple, and contacting providers beforehand made me feel much more comfortable. Really glad I tried it.
Tour Bookings Review — TourRadar Customer Service
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Easy Booking Process
I've booked several trips through this company and had nothing but good experiences. Their website is super easy to use, which makes it a breeze to find the perfect adventure travel package. I love that they offer a wide range of trips and I've had a blast on all the ones I've taken so far. I definitely suggest using this company for your travel needs.
Rapid resolution of duplicate booking
I ran into a little problem with booking twice for the same thing, but thankfully Esteban from Tourradar took care of it right away. It was reassuring to know that I could easily reach out to their customer service team for help, especially in moments like these. Esteban's professionalism and quick help turned a potentially stressful situation into a stress-free one. I'm grateful for Tourradar's staff and how they handle surprises like this.
Customized payment arrangement
The folks at this company were really great! They really went out of their way to help me set up a payment plan that worked for my tour. Even though it took a lot of back and forth, they were always quick to respond, super friendly, and really good at keeping me in the loop. It took a bunch of messages, phone calls, and working with the tour provider, but they were always there to lend a hand. I really value how much they cared and how far they were willing to go to make things easy for me. My only suggestion would be to make the local phone number easier to find for smoother communication.
Confusing communication
I gotta say, trying to get answers from this company was a real struggle. The first response I got totally ignored my questions, and it was so aggravating. Then, instead of actually helping me out and fixing things, I just kept getting passed around between them and the cruise company. It was like a never-ending loop of confusion and nobody talking to each other. I'll tell you, I was not happy with the service I got at all.
11-day Balkans tour
TourRadar is awesome because I can easily find the perfect Balkans tour that fits my budget and has a great tour guide. I just signed up for an 11-day adventure and I'm so excited for it to start!
Quick and easy booking with efficient customer service
I had a great experience booking with this company. I had a special request and they handled it quickly through their messaging service. I got an email confirmation right away, which made the whole process easy and stress-free.
Easy online booking process
I had a really easy time getting in touch with the company, they were super quick to respond and really helpful with all my questions. Booking online was a piece of cake, the process was simple and easy to understand. I got confirmation for the tour I booked in just 2 days, so now I'm all set for our trip in November with my sister. Can't wait!
Introductory weekend in Warsaw
There weren't many tours available to choose from in Poland in November, especially for Warsaw! I tried to book the same one twice but got rejected both times. Choices were really limited, but I managed to book something in the end.
Easy booking, good tour selection, quick confirmation
Booking was super easy and there were so many different tours to pick from. I was really happy with how fast I got confirmation of my booking, it made everything go really smoothly.
Easy to use website
The website was super easy to use and helped me find and book my trip without any hassle. The description of the trip was really detailed and everything they promised was true. The company stayed in touch the whole time I was booking and their communication was top-notch. I was really happy with how everything turned out and I would totally think about using their service again next time.
Purchased a travel package with great locations and dates
The travel package I bought was amazing! It had the perfect locations I wanted and the dates worked out great for me. The price was good and the company was super quick in responding to all my messages and questions. I'm really happy with the service they gave me.
Easy booking process
I booked a tour through a travel agent not too long ago and then came across it on this website. I thought it sounded really cool and the price was right, so I booked it again. But, I was kind of bummed out that the company didn't keep in touch very well. While it was easy to book, I didn't get any info or updates about my tour until the day before. It would have been nice to hear from them more during the booking process.
Booking experience
My booking experience was pretty bad. It took forever to get answers to my questions, and to top it off, the price changed after I booked. They said there weren't enough spots left, even though the ad said there were over 10 spots. The excuse they gave was not very impressive.
About Tourradar
Travelling can be fun. If you are looking to explore new destinations or a bit of adventure, and in the meanwhile make the most of a tour you’ve been planning to embark on for a very long time, it is important to plan your tour or travel well and to cover every necessary detail. There are many tourist agencies around but you might want to visit Tourrader.com.
About Tourrader.com
Tourrader.com was founded in 2010 with headquarters located in Vienna, Austria. The company focuses on helping customerssecure deals in touring and traveling. With offices located across the globe, Tourrader.com works with over 1,500 tour and river cruise operators to provide customers access to almost any location they desire. The company’s mission is “to be the online marketplace for touring”.
Products and services of Tourrader.com
At tourrader.com clients can search, compare and book over 40,000 multi-day tours around the world, use recommendations from travel experts, read travel magazines and tour guides as well as customer reviews and “experience incredible destinations”
Compliments, complaints, and tips for Tourrader.com
If you have ever engaged in the services of this company, we would like to know your thoughts and your experiences. What can you tell us about touring with Tourrader.com? Was it a satisfying experience? What can you say about customer relations and service? Would you suggest this company to a tourist or traveler? Let us know by leaving honest reviews, as your feedback will help others to choose wisely.
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Categories Tourradar
Vacations | Special Trips | Youth vacations
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Last update: May 2026
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Review with most votes
Excellent services
In 2018 we (my family) visited India That was the time when whole India seems in color on great festival called "Holiday"All credit goes to this organizer Tour radar M... Read onBy: Larry