Kissandfly4 reviews
This score is based on 4 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Finally got the confirmation — relief at last
heavy workload, please wait. I admit I was skeptical, started imagining the worst, but I didn't cancel right away. I kept checking my inbox and my account, and after a couple more days they actually emailed the e-ticket. That moment — when the PDF popped up and the booking was official — I exhaled hard, honestly. The first impression was shaky: slow responses, vague timelines, that made me nervous because I needed to book connecting travel in the US. But once the ticket showed up everything clicked into place. The support wasn't great at first, kind of repetitive, but they did follow through eventually and the fare was decent compared to other options I had looked at. I probably would use them again but with a bit more patience and maybe a backup plan in case of delay. So yeah, started doubtful, slightly annoyed, then pleasantly satisfied when it was finally sorted. Not perfect, but it worked out and I appreciated getting that confirmation — that was the real turning point for me.
Half-helpful, mostly frustrating
I booked a flight through Kissandfly late one night, went to bed, and woke up to an email saying the flight was cancelled. No reason, no heads-up, just a cold cancellation. I spent the morning scrambling — calling around, rebooking, the usual last-minute chaos. Their customer support eventually replied, but it took forever and the answers were vague. I’ll say this: they did process a refund after a bit of back-and-forth, which I appreciate, but getting there was annoying and felt unnecessary. Compared to other companies I’ve used, where at least someone calls or explains options, this felt impersonal and sloppy. On the plus side, the refund showed up and I didn’t lose money in the end, so I’m somewhat relieved. Still, the whole experience ate up time and stress I didn’t need. If you value clear, proactive communication when plans change, don’t expect that here. If you just want them to eventually fix it and get your money back, they might. Mildly disappointed but grateful it didn’t turn into a total disaster.
Hold on to your confirmation — seriously
be careful — they canceled my already confirmed tickets and that almost wrecked an urgent trip. I bought the fare they advertised, paid with money I’d borrowed for this specific purpose, and a day later got an email saying the booking was canceled because prices changed. I mean, come on. I use flights a lot for family stuff and I never ran into anything like this. This ticket was for a family member flying from Romania to England for a medical procedure, so it wasn’t some casual weekend plan — it mattered. I’m not into blowing things up online, but this really shook my confidence in the company. I reached out to customer service and their replies felt vague; not rude, just not helpful enough for the situation. I’m trying to stay optimistic that they’ll sort it, but right now I’d tell a friend to double-check everything before handing over cash. Practical note: keep screenshots, ask for written confirmation, and be ready to push if it’s urgent. I also get that mistakes happen and price changes are normal, but canceling a confirmed ticket after payment, when the funds were specifically borrowed for this, is a rough move. So yeah, disappointed, a little annoyed, but hoping for a decent resolution — and I’ll update people if that happens. For now, take this as a heads-up: treat their confirmations like they might not be final, especially for critical travel.
Messy booking — we flew, but customer service was a nightmare
no actual ticket PDFs, just a reference number and a note saying check in at the airport. That made me uneasy, so I emailed support. Their replies were short and... kind of generic, like they were on autopilot. At the airport it felt tense for a bit, but luckily the airline was real and we did board, so the core service — getting where we needed to go — actually worked. That said, the delivery of the tickets and all the follow-up was messy. After we returned, I wanted a refund for one canceled leg and I hit the wall. Support kept sending copy-paste replies, then stopped answering for long stretches. They eventually marked the booking as “refunded” online, but no money hit my card. They asked for a US bank account even though I’d paid with a foreign card — so I set up a Payoneer account like they asked, provided everything, waited, waited, then they asked for a US address. I explained I don’t live in the US and have no US address. Silence again. It was frustrating and felt unprofessional. Bottom line: if you need the actual flight, this can work — we got there — but expect poor communication and hoops if anything goes wrong. Don’t go in expecting smooth customer service or straightforward refunds. I’d use it again only if the price was significantly better and I had no other option, but I’d be ready to follow up hard and keep records.
About Kissandfly
Kissandfly is a travel booking platform focused on flights, with options to compare fares and purchase airline tickets online. The service is aimed at leisure and business travelers looking to plan air travel through a single website. The platform typically supports searching across multiple airlines and travel suppliers and provides booking tools for itinerary management and customer support during the reservation process.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Kissandfly
Vacations | Air Ticket Providers
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Last update: April 2026
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Review with most votes
Finally got the confirmation —
heavy workload, please wait. I admit I was skeptical, started imagining the worst, but I didn't cancel right away. I kept checking my inbox and my account, and after a coup... Read onBy: K. Abshire