Expedia Reviews
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Reviews (32)
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Overall really good services
Expedia is a trusted tarvel company which is seriously amazing if you ar looking for a one time solution for everything. There are so many good options also the customer-oriented services are too good. they have cost-effective options and reaching hotels, airport, train stations etc . I like it so far and unlike other companies, this one is completed focused on offering the best deal and i find it comfortable. Also the access is fast and potential . Apart from good services and there are lots of options i find it really awesome
the services are really nice and really good to be the best ones.Customer service experience
My time at Expedia was a real headache until I finally connected with someone who knew their stuff. I was going in circles for days, getting passed from one department to another just trying to get a simple answer. Then Clara over in the cruise department came to the rescue. She was super helpful, friendly, and upfront – qualities I didn't see much of elsewhere. If you want a hassle-free booking, definitely hit up Clara. Save yourself the trouble I went through!
Booking flights
I'd give them 0 stars if I could. Their customer service was so bad, didn't help at all. Just wasted my time. I'd suggest staying away from them whenever you can.
Last-minute hotel booking
I had a terrible experience trying to book a hotel room through Expedia. When I arrived at the hotel with my wife, they didn't have a room available for us even though I had made a reservation. The hotel said they had no record of it. I tried to get help from Expedia's customer service, but they were no help at all. It was so frustrating and disappointing, especially since I had done my research and booked through their site. We ended up having to sleep in our car because there were no other options. And on top of that, I had to contact my bank to challenge the charge from Expedia.
Car rental booking issue
Do not even think about booking here, it was a horrible experience! I tried to cancel my rental car reservation, but the cancel button wasn't working, and when I tried to call Expedia for help, they didn't answer. SIXT told me to cancel through Expedia, but when I did, Expedia claimed it was too late. I ended up getting charged for a car I never even received. Both companies are shady, avoid them at all costs!
Flight date change
I had a tough time changing the date of my flight on their website, app, phone line, and chatbot. Everything seemed to be against me! The website and app kept showing error messages because of technical problems, so I couldn't make the changes I needed. Then, when I found the phone number, I was told that the wait times were longer than usual and that I should try calling later. Finally, the chatbot didn't even respond when I clicked on "register," just adding to my frustration. Trying to get help from customer service was a big letdown overall, and it felt like the company cares more about making money than helping their customers.
Booking issues
I booked a trip on this website, and my reservation number just disappeared! I didn't even get a confirmation email. When I got to my destination, they said there was a double booking and I had to pay more. Not cool, Expedia. Their organization is a mess, and they obviously don't care about keeping their customers satisfied.
Misrepresented auto insurance purchase
My experience with Expedia was terrible. My husband rented a car in the UK and decided to get collision and breakdown insurance for $80. But when we looked closer, we found out the insurance had a limit on collision claim payments and needed us to go through a complex process for reimbursement. The call center in the Philippines advised us to contact Expedia for a refund, but Expedia said they didn't have their contact information.
Hotel booking mistake
My experience with the company was really frustrating. I messed up when I booked my hotel room and I called customer service right away for help. But, I got bounced around and had to wait on hold for hours. Finally, they told me fixing my mistake would cost twice the room rate to change the dates by only 3 days. They said it was my fault and wouldn't help me out.
Car rental booking experience
I rented a car through Expedia recently and ran into a really annoying situation with the rental company I chose. I found a sweet deal with this one car rental place, so I went ahead and booked it all on Expedia, even got insurance to make sure everything would go smoothly. But when I showed up at the rental spot to grab the car, I got hit with a bunch of extra fees and requirements that I wasn't expecting. The rental company basically forced me to buy more insurance from them, even though I already had coverage through Expedia. It felt like a sneaky move that caught me off guard, especially since Expedia didn't mention anything about it when I booked. I think Expedia should really think about not working with that car rental company anymore so other folks don't get hit with the same nonsense.
Hotel booking in Legazpi, Albay, Philippines
I just used a booking site to reserve a hotel in Legazpi, Albay, Philippines. But, oops, I accidentally canceled my booking. I contacted customer service for help but they couldn't reinstate my reservation. They told me it was up to the hotel to process a refund. So, I decided to visit the hotel in person to speak with the owner. Luckily, he was super nice and understanding. He agreed to reimburse me for the booking, which was a relief.
Turns out, the booking platform claimed they reached out to the hotel but got no response. That was a lie because the hotel never heard from them. Feeling frustrated, I ended up booking directly with the hotel. I found out that the price was way lower than what the platform had charged me initially. When I asked about the difference, the hotel confirmed that the rate I got was their standard rate, no hidden fees or anything.Hotel booking experience
My stay at the hotel I booked online was just awful. It was a crummy motel by Yankee Stadium that was filthy and didn't feel safe at all. When I got back from the game, all my stuff was gone and neither Expedia nor the hotel did anything about it. Even getting the cops and calling them multiple times didn't make a difference. I wouldn't suggest this service to anyone.
Aurora Tour in Yellowknife
My Aurora Tour experience in Yellowknife was a total letdown. Our guide said they'd send us awesome photos for free, but even after we gave our email and pointed out which ones we were in, we never got them. I've tried contacting them multiple times with no luck, and it's really annoying considering how much we paid and how hard we worked to be on that tour.
