Scion Living8 reviews
This score is based on 8 genuine reviews submitted via US-Reviews since 2026.
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I was staring at my phone, stuck on hold for what felt like forever — maybe 40 minutes — just to upload a lease document. At first it was all automated replies and dead ends, which made me tense because this complex doesn't feel very secure. There's been at least one tragic incident here and too many reports of car break-ins, so I needed someone to actually respond. The turning point, the moment I knew I was satisfied, was when a real agent finally picked up, walked me through the upload, and promised to check the cameras and patrol schedule. They didn't fix everything in one call, but they followed up by email the next day — short, honest, and they arranged the paperwork correctly. I'm still wary and I'll keep an eye on safety, and I'm not thrilled about the initial AI-only approach — I’ve had worse with other student housing companies, honestly — but I appreciate that a person stepped in and made it right enough for now. Grateful it ended that way, even if the beginning was rough.
Late-night smoke, same old story
Woke up to the smell of weed seeping under my bedroom door again — kind of what I’ve come to expect here, unfortunately. My lease clearly says no indoor smoking, but a roommate keeps doing it and it drifts into my space when I’m trying to sleep or work from home. I’ve emailed and called the on-site office multiple times — messages, a few follow-ups — and most of the time I get either no reply or a short note that nothing happens after that. I’m not asking for refunds, just for them to actually enforce the rules they promised so I can have a quiet, habitable place. It’s been a drain on sleep and focus, and it’s frustrating to keep reporting the same issue with no real action.
Unexpectedly fair outcome
document everything, but also be ready to talk it out — they can be reasonable.
Small wins, bigger annoyances
the only problem was a dead light bulb that was discovered and miraculously was on during their visit. I got hit with a $35 fee. That felt off. A bulb is what, five bucks? So where's the rest of it going? I get that companies need to cover labor, fine, but still — felt nickel-and-dimed. Another thing that annoyed me: staff entered my room multiple times in a single week claiming the floor was unclean and suggesting I buy cleaning supplies. I work full-time, go to classes full-time, I had literally taken my shirt off and left it on the floor between late-night shifts and early morning class — not ideal, sure — but does that justify repeated entries? It felt invasive, like they stretched the lease rules really thin. Also, communication around lease renewal was clumsy. They said they'd send renewal info and then...silence. I had to call them before anything arrived. I've dealt with other property managers that were way more proactive, so that contrast stung. Still, I'm somewhat grateful that repairs get done and things don't fall apart — it's not a total disaster. So, would I recommend them? Not without caveats. Be ready to push back on fees and to hover over communications. If you need strict privacy and smooth admin, maybe look elsewhere.
A weird relief — it actually looked OK in the end
despite the carnage there was this exact moment — a weird little turning point — when I stepped back, squinted, and realized the pattern was forgiving. The seams, the patched bits, even a dozen hidden rips kind of disappeared into the design. I was surprised, pleasantly surprised, that my messy work actually read as intentional from a distance. So yeah, the application was a pain and the paper fragile, and customer service wasn’t helpful, but the finished wall? It passed. Not perfect, not by a mile, but acceptable and, would you believe, kinda charming when you don’t get too close.
Slow fixes, decent techs
I noticed the dishwasher stopped draining on September 21. It had been fine before. I tried a run and there was a pool of water at the bottom. I waited a day thinking it might clear. It did not. I put in a maintenance request the next day. That is when the chain of small failures began. Messages in the resident portal said someone had "spun the motor" and manually drained by turning a knob. That was on the 26th. At first I thought, okay, progress. Then three days later it sat with standing water again. I filed another request on the 29th. It took about a week for someone to show. The technician came. Polite. Direct. Tried spinning the pump again. Said, "that's interesting." Left. The request was closed on October 10 with no clear fix noted. Meanwhile the water stayed. Mold started. Not ideal.
Mixed bag — it started okay, then went sideways
AC that died and took months to come back (I’m talking about three long months of sweaty nights), and a period of about six weeks with no hot water — yes, six weeks. You try showering cold after a long day; it wears on you. Parking became a mess too because somehow my parking pass was lost after they switched systems. I’d parked in the same spot for two years and then poof, it’s gone. Mice showed up — honestly, how do mice get up to the fifth floor? Don’t know, but it happened. Staff sometimes seemed unsure of basic things, and at times the patio door was mysteriously locked during supposed open hours (which is annoying and sort of baffling). The place felt more run-down than before; little things weren’t getting fixed and common areas looked worse. That said, it wasn’t all disaster — the first year was smooth, and some staff members were helpful when they could be. My main frustration is how the management handled things (or didn’t). Also, heads up: they’ve run promotions that encourage positive reviews — raffle entries and rent credits were offered in exchange for favorable posts, and some reviews appear to be from staff accounts, which feels off. I get why a company wants good reviews, but that kind of incentive skews things and makes it hard to trust ratings. If you’re considering moving here, go see the unit, ask about recent repairs, and get everything in writing. I’d tell management to be more transparent and faster with fixes — and don’t promise incentives that blur the line. Overall, not everything is broken, but it’s not what it used to be, and your experience might depend on timing and luck.
Paperwork in limbo, people left waiting
I first heard about this place from a neighbor who said it was solid, so I moved back in years ago. At first it was fine. Then things went downhill when COVID hit and safety became a real issue. I ended up leaving after a string of bad incidents — break-ins, parts taken off my car, and even identity theft that I’m still dealing with legally. I cleaned my apartment before I left. I left extra supplies and a cleaner on the little chance they thought the carpet wasn’t spotless. Honest to God, I thought that would be the end of it. But now, months later, my new property manager needs verification of my rental history and the old management is sitting on the form. It’s like the one thing standing between us and getting out of a shelter and into a place where my kid can feel safe again.
I’ve called, my new manager reached out, and someone on their end even talked to them and said they would sign. Suddenly the phone goes to an automated line. I’ve tried the corporate number too. No helpful human. Just automated menus and silence. That’s been the worst part. Not the fights, not even the theft. It’s the way customer service treats you like a number once things get messy. If they actually answered and sent the signed form, we’d be moving on. Instead we keep waiting. It feels intentional, and I suspect retaliation — but maybe it’s careless process, or poor communication. Either way, it’s a failure of basic service.
I’m mildly hopeful because others have had better luck after persistence, and my new manager is trying hard to push it through. But I’m also angry and tired. This delay affects my kids more than anyone, and it shouldn’t take months to sign a simple document. A quick reply, a signed form emailed back — that’s all it would take. No drama. No excuses. Just do the job and help people move on.
About Scion Living
Scion Living is a home and lifestyle brand associated with the UK furnishings company Harlequin Group. The brand offers patterned homewares and soft furnishings such as bedding, fabrics, wallpapers, cushions, and related accessories, typically featuring bold prints and color-focused designs. Scion Living products are aimed at consumers and interior design customers looking to coordinate décor across multiple rooms, and are distributed through home décor retailers and design-focused channels.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: May 2026
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Review with most votes
Paperwork in limbo, people lef
I first heard about this place from a neighbor who said it was solid, so I moved back in years ago. At first it was fine. Then things went downhill when COVID hit and safety bec... Read onBy: Bryana